this ppt contains a detailed description of wat total quality management is.. The detailed way of enhancing the quality, quality measures.Full description
Total Quality Management
Makalah tentang TQM
this is a note summary on total quality management a topic under production and operations management
varied quiz questions on TQMFull description
this file is useful forDescripción completa
Total Quality Management in TATA POWERFull description
Mba IV Total Quality Management [12mba42] Notes
index of the book
Group member: STEPARIES MARTIN ZITA DEWI FARIDAH ABIK ZAITON ZAITON MAMA MA MAT T
Quality Circle Voluntary group of employee and supervisor 8-10 members QC works on the basic of a continuous & on going process in an organization. In 1960s first quality circle develop. Developed in Japan, it spread to more than 50 countries.
‘’ Wherever they are, human beings are human being’’. Ishikawa wrote this book in a 1980 preface to the English translation of the Koryo.
Middle and upper management the parent-teacher
concept based upon recognition of the value of the worker as a human being, as someone who willingly activities on his job, his wisdom, intelligence, experience, attitude & feelings.
3 major quality concept Quality circle is a form of participant management. Quality circle is a human resource development technique.
Quality circle is a problem solving technique.
Objective Change in Attitude Self Development Development of Team Spirit
Improved Organizational Culture
Benefits of Forming Quality Circles Increased in quality consciousness of employees development The benefit of QCs Promote individual self-development Promote team work and fellowship Improve overall company performance and corporate image
Organization Structure Appropriate organization structure for its effective & efficient performance. Varies from industry to industry, organization to organization.
Element of quality circle A steering committee Coordinator Facilitator
Circle leader Circle members
Launching Quality Circle Launching of quality circle step • Expose middle level executives to the concept. • Explain the concept to the employees & invite them to volunteer as members of Quality Circle. • Nominate senior officers as facilitators. • Form a steering committee.
Arrange training of coordinators, facilitators in basics of quality circle approach, implementation techniques & operation. Later facilitator may provide training to circle leaders & circle members. A meeting should be fixed preferably one hour a week for the quality circle to meet. Formally inaugurate the quality circle. Arrange the necessary facilities for
Training Appropriate training- need to be imported
Such training comprises of: Brief orientation program for top management. Program for middle level executives Training of facilitators Training for circle leaders and members
Process of operation Problem identification Identify a number of problems Problems Analysis Clarified and analyzed
Generate alternative solutions Identify and evaluate causes and generate number of possible alternative solutions.
Select most appropriate solution Identify & clarify causes Generate possible alternative solution
Prepare plan for action Convert solution to reality
Present solution to management
Implementation of solution Evaluated recommended solution
Success is a journey
How to use the concept
3 main part Identifying Free to brainstorm – no bad ideas List & analyzed each problem Analyzing Focus on one problem Create an appropriate solution Involves opinion from member and researcher Analysis : Prepare to solve the problem Explain in; How it works What solution result should be
solving Basic seven QC tools Analyze data & present result Check sheets, pareto chart, ishikawa diagram, flow diagram, histogram, scatter plot, control chart
Pareto chart Determine priority for quality improvement activities Provide tool for visualizing the pareto principle Determine which problem should be solve first Provide a before-and-after before-and-after comparison
Ishikawa Diagram Referred to as cause-and effective diagram, tree diagram, or fishbone diagram
Display the factor that effect a particular quality characteristic, outcome or problem.
Typically result of a brainstorming
The main goal represented by the trunk of the diagram, and primary factor represented as branches.
Applicability in Government Applicability Organizations; The concept of QC was launched in the Public Works Department of Govt. of Maharashtra on 18.11.1997,
Some problem solved are; Eliminating delay in issuing observation memos after insepection of site. preventing accidents on highways, reducing electricity bill in office,
avoiding duplication of work, removal of encroachment from Govt.land, speeding up pot-hole filling on roads during monsoon, Upkeeping of service records of employees, maintaining Govt. offices clean, stream-lining reservation system of Govt. rest house, improvement in maintenance of Govt. rest house.
Some of Problems and the solution by QC in P.W.D of Maharastra; i)
Delay in issue of observation Memos; - Divide Divided d into into 6 regi regions ons whic which h headed headed by Chief Engineer and assisted by a Superintending Engineer, Vigilance & QC, - used various tools and methodology, identified root causes problem then solved with requisite foolproofing.
- Benefit employees by providing. - a systematic education. - freedom to modify their work habits. - opportunity to use their brain for
development of Department. - opportunity to work as team. Also, motivate to improve work culture, self improvement recognition and creativity in work.
Preventing Accidents on Highway -Circles members collect data from police station to select causes of accident by using the Pareto Chart. -And segregated the causes under Man, Machine, Material & Method. -They found out the solutions and the problems such as closing of central verge at all locations except junction, frequent lane marking, installation of Caution boards, providing lay-byes for buses and etc.