A STUDY ON JOB SATISFACTION OF EMPLOYEES IN IQRAA INTERNATIONAL HOSPITAL AND RESEARCH CENTRE Malaparamba,Calicut.
Submitted by
RATHEESH.D
(Reg.No: JDAGBBAR 22)
Under the Guidance of
Miss.Nafeeza Masoodha
(Lecturer, JDT Islam College of Arts & Science)
Project Training Report Submitted to JDT Islam College of Arts and Science in partial fulfilment of the requirements for the award of the degree of ” BACHELOR OF BUSINESS ADMINISTRATION” of Calicut University.
[1]
Department Of Business Administration JDT Islam College of Arts and science Vellimadukunnu Calicut-373012 2009
DEPARTMENT OF BUSINESS ADMINISTRATION JDT ISLAM COLLEGE OF ARTS & SCIENCE VELLIMADUKUNNE, CALICUT-12
CERTIFICATE This is to certify that the Project work entitled “A STUDY ON JOB SATISFACTION IN IQRAA INTERNATIONAL AND RESEARCH CENTRE, MALAPARAMBA”is a bonafied record of the work done by Mr. RATHEESH.D, Reg No. JDAGBBAR22 submitted to the department in partial fulfilment for the requirement of BBA (Bachelor of Business Administration).
The internal Viva is held on…………………………......................……..and commented as…………………………………..
Head of the Department.
Internal [2]
Examiner Mr. Rajeev.K.R (MBA, M.Phil)
DECLARATION I hereby declare, the project work entitled “A STUDY ON JOB SATISFACTION IN IQRAA INTERNATIONAL AND RESEARCH
CENTRE,
MALAPARAMBA”
for
partial
fulfilment of the requirements for the award of the degree of “BACHELOR OF BUSINESS ADMINISTRATION”, as a record of original work done by me under the supervision and guidance of Miss.Nafeeza Masoodha, Lecturer of JDT Islam College of Arts & science.Vellimadukunnu.. This project work has not formed the basis for the award of any Degree /Diploma/Associates hip/Fellowship of similar titles to any Candidate of any university.
[3]
Place: Date:
Ratheesh.D
ACKNOWLEDGMENT
I am indebted to the all powerful almighty god for all the blessings he showered on me and for being with me throughout the study. I would like to express my sincere thanks to Mrs. Dr. Swarnakumari, the principal, Mr. Rajeev, Vice-Principal and Head of the BBA department, of JDT Islam College of Arts and Science, who provided me an opportunity to do this project. I am deeply obliged to Miss. Miss.Nafeeza Masoodha, faculty of BBA Department, JDT Islam College of Arts and Science, for his exemplary
[4]
guidance and support without whose help this project would not have been success. I also express my sincere thanks to all other faculty of Department of Business Administration I am greatly thankful to Mr.Madhavan Nair, Administrative officer of Iqraa International Hospital and Research Centre, and also all other staff members for their co-operation and assistance during my training period
CHAPTER-1 I also take this opportunity to express my deep 10-11 gratitude to my loving parents and friends who are 1.1INTODUCTION OF JOB SATISFACTION a constant source of motivation and for their11-13 never 1.2FACTORS INFLUENCING JOB SATISFACTION 1.3REVIEW OF LITERATURE 13-14 ending support and encouragement during this 1.4OBJECTIVES OF THE STUDY 15-15 project.
CHAPTER-2 2.1 INDUSTURY PROFILE 2.2 PROFILE OF IQRAA HOSPITAL
16-18 19-24 Ratheesh.D 25-25
2.3 ORGANISATION STRUCTURE
CHAPTER-3 3.1 RESEARCH AND METHODOLOGY
CHAPTER-4
CONTENTS
PARTICULERS 4.1 DATA ANALYSIS AND INTERPRETATION
26-27 28-61
PAGE NO.
62-69
4.2 ONE WAY ANOVA 6.1AAAAAAAAAAAAAAAAAS
CHAPTER-5
5.1 FINDNGS AND SUGGETIONS
CHAPTER-6 6.1 CONCLUSION 6.2 BIBLIOGRAPHY 6.3 ANNEXURE
[5]
70-72
73-74 75-75 76-80
[6]
LIST OF TABLES
[7]
SL. NO
TITLE OF THE TABLE
PAGE NO:
29
1
Table showing gender of the respondents
2
Table showing respondents
3
Table showing Education qualification of the respondents
4
monthly
income
of
the
Table showing marital status of the respondents
30 31 32
5
Table showing Years of experience of the respondents
33
6
Table showing Working hours are convenient for me of the employees
34
7
Table showing I’m happy with the work place of the respondents
35
8
Table showing the lightings and other arrangements in the office are satisfactory of the respondents
36
9
Table showing I have too much work to do of the respondents
37
10
Table showing safety measures provided by the company of the respondents
38
11
Table showing My relationship with supervisors is cordial of the respondents
39
12
Table showing my supervisor in not partial of the respondents
40
13
Table showing my supervisor considers my idea too while taking decision of the respondents
41
14
Table showing I’m satisfied with the support from my co-workers of the respondents
42
15
Table showing People here have concern over one another and tend to help one another of the respondents
43
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my
23
Table showing the salary we receive are good as other organizations offer of the respondents
51
24
Table showing I’m satisfied with the allowances provided by the organization of the respondents
52
25
Table showing I feel my boss motivates me to achieve the organizational goals of the respondents
53
26
Table showing my supervisor motivates me to increase my productivity when I’m unproductive of the respondents
54
27
Table showing communication seems good within this organization of the respondents
55
28
Table showing work assignments are explained clearly to me of the respondents
56
29
Table showing I love this job and to work in this organization of the respondents.
57
30
31
Table showing My work life is meaningful to me of the respondents Table showing my work life is valuable in attaining organizational goals of the
58 59
respondents 32 33
34
35
Table showing I have adequate opportunities to use my ability of the respondents Table showing overall I’m satisfied with the job of the respondents Table showing the significance difference among experience group of respondents with reference to environment and nature of work factor Table showing the significance difference among experience group of respondents with reference to Relationship with supervisors and colleagues factor [9]
60 61
62
63
TITLE OF THE CHARTS
SL.N O:
TITLE OF THE CHART
PG.N O
1
Chart showing gender of the respondents.
29
2
Chart showing monthly income of the respondents
30
3
Chart showing Education qualification of the respondents
31
4
Chart showing marital status of the respondents
32
5
Chart showing Years of experience of the respondents
33
6
Chart showing Working hours are convenient for me of the employees
34
7
Chart showing I’m happy with the work place of the respondents
35
8
Chart showing the lightings and other arrangements in the office are satisfactory of the respondents
36
9
Chart showing I have too much work to do of the respondents
37
10 11 12
13
14
Chart showing safety measures provided by the company of the respondents Chart showing My relationship with my supervisors is cordial of the respondents Chart showing my supervisor in not partial of the respondents Chart showing my supervisor considers my idea too while taking decision of the respondents
Chart showing I’m satisfied with the support from my coworkers of the
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38 39 40
41
42
15
Chart showing People here have concern over one another and tend to help one another of the respondents
43
16
Chart showing I’m happy with the refreshment facilities of the respondents
44
17
Chart showing we are provided with the rest and lunch room facilities and they are good of the respondents
45
18
Chart showing the parking space for our facilities of the respondents
46
19
20
Chart showing I’m satisfied with the first aid facilities of the respondents. Chart showing I’m satisfied with the loan facilities and other personal welfare facilities offered by the company of the respondents
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47 48
21
Chart showing I feel I’m paid a fair amount for the work I do of the respondents
49
22
Tale showing I’m satisfied with the chances for my promotion of the respondents
50
23
Chart showing the salary we receive are good as other organizations offer of the
51
respondents
24
Chart showing I’m satisfied with the allowances provided by the organization of
52
the respondents
25
Chart showing I feel my boss motivates me to achieve the organizational goals of
53
the respondents
26
Chart showing my supervisor motivates me to increase my productivity when I’m
54
unproductive of the respondents
27
Chart showing communication seems good within this organization of the
55
respondents 28
Chart showing work assignments are explained clearly to me of the respondents
56
29
Chart showing I love this job and to work in this organization of the respondents.
57
30
Chart showing My work life is meaningful to me of the respondents
58
31
Chart showing my work life is valuable in attaining organizational goals of the respondents
59
Chart showing I have adequate opportunities to use my [12]
Chapter -I INTRODUCTION
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Chapter –I INTRODUCTION
1.1 Job Satisfaction:
Job Satisfaction is the favourableness or unfavourableness with which the employee views his work. It expresses the amount of agreement between one’s expectation of the job and the rewards that the job provides. Job Satisfaction is a part of life satisfaction. The nature of one’s environment of job is an important part of life as Job Satisfaction influences one’s general life satisfaction. Job Satisfaction, thus, is the result of various attitudes possessed by an employee. In a narrow sense, these attitudes are related to the job under condition with such specific factors such as wages. Supervisors of employment, conditions of work, social relation on the job, prompt settlement of grievances and fair treatment by employer. However, more comprehensive approach requires that many factors are to be included before a complete understanding of job satisfaction can be obtained. Such factors as employee’s age, health temperature, desire and level of aspiration should be considered. Further his family relationship, Social [14]
status, recreational outlets, activity in the organizations etc. Contribute ultimately to job satisfaction. 1.2 FACTORS INFLUENCING JOB SATISFACTION The major factors influencing job satisfaction are presented below: SUPERVISION
To a worker, Supervision is equally a strong contributor to the job satisfaction as well as to the job dissatisfaction. The feelings of workers towards his supervisors are usually similar to his feeling towards the company. The role of supervisor is a focal point for attitude formation. Bad supervision results in absenteeism and labour turnover. Good supervision results in higher production and good industrial relations.
CO-WORKERS
Various studies had traced this factor as a factor of intermediate importance. One’s associates with others had frequently been motivated as a factor in job satisfaction. Certainly, this seems reasonable because people
like to be near their friends. The workers derive satisfaction when the co-workers are helpful, friendly and co-operative.
PAY
Studies also show that most of the workers felt satisfied when they are paid more adequately to the work
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performed by them. The relative important of pay would probably changing factor in job satisfaction or dissatisfaction. AGE
Age has also been found to have a direct relationship to level job of satisfaction of employees. In some groups job satisfaction is higher with increasing age, in other groups job satisfaction is lower and in other there is no difference at all. MARITAL STATUS
Marital status has an important role in deciding the job satisfaction. Most of the studies have revealed that the married person finds dissatisfaction in his job than his unmarried counterpart. The reasons stated to be are that wages were insufficient due to increased cost of living, educations to children etc. EDUCATION
Studies conducted among various workers revealed that most of workers who had not completed their school education showed higher satisfaction level. However, educated workers felt less satisfied in their job. WORKING CONDITION
The result of various studies shows that working condition is an important factor. Good working atmosphere and pleasant surroundings help increasing the production of industry. Working conditions are more important to women workers than men workers.
1.3 REVIEW OF LITERATURE:
[16]
JOB SATISFACTION OF BANK OFFICERS IN BANGLADESH
– By Nazrul Islam & Gour Chadra Sha
This study attempts to evaluate job satisfaction of bank officers in Bangladesh. It focuses on the relative importance of job satisfaction factors and their Impacts
on the overall job satisfaction of officers. It also investigates the impacts of bank type, work experience, age, and sex differences on the attitudes toward job Satisfaction. The result shows that salary, efficiency in work, fringe supervision, and co-worker relation are the most important factors contributing to job satisfaction. Private bank officers have higher levels of job satisfaction han those from public sectors as they enjoy better facilities and supportive work environment. Sex and age differences have relatively lower level of impact on it. The overall job satisfaction of the bank officers is at the positive level.
FACTORS AFFECTING JOB SATISFACTION TERTIARY INSTITUTIONS IN ZIMBABWE
AMONG ACADEMIC PROFESSIONALS IN
– By P. Chimanikire, E. Mutandwa, C. T. Gadzirayi, N. Muzondo and B. Mutandwa
The broad objective of this study was to determine factors affecting job satisfaction among academic professionals in tertiary institutions of Zimbabwe against the backdrop of high brain drain in the
[17]
sector. A total of eighty respondents were selected randomly from departmental lists and interviewed using structured questionnaires. The results of the study showed that a greater proportion of the academic staff was not satisfied with their jobs. Reasons for dissatisfaction include high volume of work, inadequate salaries, allowances, loans to facilities purchase of housing stands and cars.
[18]
1.4 Objective of the study:
1. To Study the overall job satisfaction of employees in “IQRAA INTERNATIONAL HOSPITAL Pvt.Ltd”, Malaparamba, Calicut. 2. To Measure the satisfaction levels of employees on various factors and give suggestions for improving the same. 3. To find out whether experience have an effect on Job Factors. 4. To find the significance difference among age groups with respect to job Factors. 5. To find the significance difference among male and female employees with respect to job Factors.
1.5 Limitations of the study:
1. Sample size of the study is only 100. 2. Some of the respondents were not responding to some of the questions. 3. Due to time constraint the researcher was not able to complete the project to desired level.
[19]
[20]
Chapter -2 INDUSTRY PROFILE
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2.1 Health Care Industry With the invention of latest technological developments, the world health care industry is catching up with the other leading industries of the world. World health care industry is one of the largest industries catering to the medical needs of innumerable people around the globe. Statistics show that in the year 2004, employment provided by the health care industry accounted for 13.5 million job opportunities. Out of the 13.5 million jobs, some of the people opted for self employment while others remained salaried workers related to the health care. It has been predicted that between 2004 through 2014, increase in the health care jobs would be by approximately 19% or as many as 3.6 million job opening would be produced.
Health Care Industry in Indian: Hospital industry is an important component of the value chain in Indian Healthcare industry rendering services and recognized
as
healthcare
delivery
segment
of
the
healthcare industry, which is growing at an annual rate of 14%. The size of the Indian healthcare industry is estimated at Rs. 1,717 billion in 2007. It is estimated to grow by 2012 to Rs. 3,163 billion at 13% CAGR. The private sector accounts for nearly 80% of the healthcare market, while public expenditure accounts for 20%. The country
[22]
had 15,393 (2005) hospitals, which had 8.75 lack hospital beds. According to the WHO report, India needs to add 80,000 hospital beds each year for the next five years to meet the demands of its growing population. Newfound prosperity of many Indian households is spurring demand for high-quality medical care, transforming the healthcare delivery sector into a profitable industry. Medial tourism is changing the face of traditional healthcare industry in India. India’s excellence in the field of modern medicine. Ancient methods of physical and spiritual wellbeing make it the most favourable destination for good health and peaceful living. India’s cost advantage and explosive growth
of
private
hospitals,
equipped
with
latest
technology and skilled healthcare professionals has made it a preferred destination for medical tourism. According to Ministry of Commerce and Industry, Indian medical tourism that was valued at US$350 million in 2006, is estimated to grow into a US$2 billion industry by 2012.
[23]
Hospital PROFILE
[24]
[25]
2.2 IQRAA HOSPITAL IQRAA International hospital is charity endeavour promoted by Iqraa for human relations, Jeddah, Soudi Arabia and run by IDT Islam. It located at Mlapramba.Calicut in a serene atmosphere .this hospital is envisioned as centre of excellence where committed professional deliver health care services at affordable cost. This 250 bedded hospital has senior consultant including retired specialists who are well versed in their respective areas of medical profession. Iqraa is well equipped with all modern facilities to deliver the best services .The primary objective of Iqraa is to make available modern medical treatments at reasonable rate especially for those who are financially weak. By now, the hospital has carved out a niche for itself amongst the other hospital in the region. Iqraa is managed under the leadership of Dr.C.P.Anver.M.D, the Executive Director. The hospital is well known for its outstanding medical care services and special expertise in different areas. High quality nursing and diagnostic services are the hallmark of Iqraa.Commenable services for ailing masses have earned Iqraa praise and accolades over the years. We constantly update the facilities in the hospital in line with the technological advancements taking place in healthcare field all over the globe with a view to provide the most effective remedy to patients. Iqraa has a panel of 41 doctors who have specialised in various fields. Iqraa has twenty departments under its fold
[26]
that cater to needs of patients with a wide variety of illness. All of them are headed by eminent physicians who possess long experience in medical profession. In addition to the departments ,the hospital run eight specialty centres that focus on such health and medical conditions that call for great care and attention. They are Cardiac Care, Diabetic centre, Diabetic Eye Clinic, De-addition care, Infertility, Pregnancy care and Dialysis centre. The operation theatre in the hospital is fully equipped with all modern medical care facilities. Doctors, Paramedical; staff and other employees in Iqraa are dedicated to provide every patient right care they deserve. Research oriented medical services have helped Iqraa grow by leap and bound in short span of time .Iqraa provides round the clock services thereby fulfilling its commitments to the society. Iqraa has set up a host of medical facilities for disorganising and treating those who suffer from myriad diseases .ICU, ICCU, Radiant Warmer of Photo therapy, computerized Pulmonary function test, Micrometer, Halter Mentor, Echo Cardiogram-Colour Doppler etc. are some of this facilities. Iqraa is committed to provide quality medical care to the needy at the modest rates 24 hour casualty service is available in the hospital .Iqraa is keen to satisfy both inpatients and outpatients by providing first rate diagnosis and treatment. We always keep tabs on the shift in needs of the community and technological advancement.iqraa offers several special Health Packages like Economic Health Check up, Diabetes Check Up, Pregnancy Packages and delivery packages. These are available at very reasonable costs.
[27]
HOSPITAL DEPARTMENTS
General Medicine General surgery Genecology Neurology Paediatrics Cardiology Endocrinology Dialectology Dermatology & Venereology E.N.T Orthopaedics Urology
Paediatric Surgery
Plastic & Reconstructive surgery Ophthalmology Dental
Psychiatric & De-addiction
Physiotherapy Anaesthesiology
Medical Social Work
Dialysis Centre
Dietary
[28]
[29]
FACILITIES IN IQRAA HOSPITAL • ICU,ICCU • Multi Parameter Monitoring System • Telemetry System,Seimens Ventilators • Infusion Pump •
NICU Ventilator, Incubator, Cardiac Monitor.
•
Radiant Warmer of Photo Therapy
• Air-Conditioned Labour Unit • Emergency Operation Theatre Complex DAIGNOSTIC FACILITIES • Computerised Hi-Tech Lab •
Spiral CT Scan
• ECG 3 Channel Computerised • Echo-Cardiogram-Colour Doppler • Computerized Tread Mill Test • Computerized Pulmonary Function test • Holter Monitor • Vibrometer [30]
• X-RAY & Fluoroscopy 300 MA & 800 MA • Potable X-RAY
CLINICAL SERVICES
➢ General Medicine ➢ General surgery ➢ Genecology ➢ Neurology ➢ Paediatrics ➢ Cardiology ➢ Endocrinology ➢ Dialectology ➢ Dermatology & Venereology ➢ E.N.T ➢ Orthopaedics ➢ Urology ➢ Paediatric Surgery ➢ Plastic & Reconstructive surgery ➢ Ophthalmology ➢ Dental ➢ Psychiatric & De-addiction ➢ Physiotherapy ➢ Anaesthesiology
[31]
➢ Medical Social Work ➢ Dialysis Centre ➢ Dietary
[32]
ORGANISTAION STRUCTURE
[33]
Chapter -3 RESEARCH METHODOLOGY
[34]
CHAPTER – III RESEARCH METHODOLOGY The methodology followed for conducting the study includes the specification of research design, sample design, questionnaire design, data collection and statistical tools used for analyzing the collected data. 3.1 Research design:
The research design used for this study is of the descriptive type. Descriptive research studies are those studies which are concerned with describing the characteristics of a particular individual or a group.. 3.2 Sample size:
The sample size consisting of 100 respondents were selected for the study. 3.3 Sampling design:
Since it is difficult to contact the entire population, sampling technique was adopted. The employees were interviewed using convenience sampling techniques. 3.4 Questionnaire design:
Questionnaire was designed in consultation with the administrative officer of Iqraa International Hospital and Research Centre, in such a manner that it would facilitate the respondents to reveal maximum information. 3.5 Data collection : •
Primary
data:
Questionnaire,
personal
meetings,
interview
method with the concerned persons will be used to collect the primary data.
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•
Secondary data: Offer documents, fact sheets, news papers, magazines published from time to time and Internet, Hospital sources.
3.6 Statistical tools used for analysis:
The collected data were analyzed by using following techniques: • Percentage analysis • One-way ANOVA
CHAPTER-4 DATA ANALYSIS AND INTERPRETATION [36]
Chapter –IV DATA ANALYSIS AND INTERPRETATION TABLE NO: 1 Table showing gender of the respondents;
Particulars
Frequency
Percent
Valid Percent
Cumulative Percent
Male
74
74.0
74.0
74.0
Female
26
74.0
74.0
100.0
Total
100
100.0
100.0
CHART NO:1
TABLE NO: 2
Table Shows the Monthly Income of the respondents:
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Particulars
Freque ncy
Valid Percent
Percent
45
8.0
8.0
31
45.0
45.0
16
31.0
31.0
8
16.0
16.0
100
100.0
100.0
Cumulative Percent
below -Rs.10000 10000-20000 20000-30000 above 30000 Total
8.0 53.0 84.0 100
CHART NO:2
TABLE NO:3 Table shows the Educational Qualification the respondents: Particulars
Frequency
Percent
Valid Percent
Cumulative Percent
P.G
46
46.0
46.0
46.0
U.G
54
54.0
54.0
100.0
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Total
100
100.0
100.0
CHART NO:3
TABLE NO;4 Table shows the Marital Status of Respondents: Particulars
Frequency
Percent
Valid Percent
Married
55
55.0
55.0
Unmarried
45
45.0
45.0
Total
100
100.0
100.0
CHART NO:4.
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Cumulative Percent 55.0 100.0
TABLE NO: 5. Table shows the years of experience of respondents: Particulars Less than1yr 1-2 yrs 2-3yrs 3-4yrs Above 4yrs
Frequency
Percent
Valid Percent
Cumulative Percent
8
8.0
8.0
8.0
27
27.0
27.0
34.0
18
18.0
18.0
54.0
25
25.0
25.0
80.0
22
22.0
22.0
100.0
100
100.0
100.0
Total
CHART NO:5.
[40]
TABLE NO:6 Working hours are convenient for me? Particulars
Frequency
Percent
Valid Percent
Cumulative Percent
Strongly agree
34
34.0
34.0
34.0
Agree
32
32.0
32.0
66.0
Neither agree nor disagree
18
18.0
18.0
84.0
Disagree
13
13.0
13.0
97.0
Strongly disagree
3
3.0
3.0
100.0
100
100
100
Total CHART NO:6
Interpretation:
From the above chart and table it is clearly evident that 34% of the respondents strongly agree that working hours are convenient from them and 32% agree with that and 18% neither agree nor disagree and 13%disagree with the working hours and 3% are strongly against working hours.
TABLE NO:7 I'm happy with my work place?
[41]
Frequency Percent
Valid Percent
Cumulative Percent
Strongly agree
30
30.0
30.0
30.0
Agree
39
39.0
39.0
69.0
Neither agree nor Disagree
18
18.0
18.0
87.0
Disagree
8
8.0
8.0
95.0
Strongly disagree
5
5.0
5.0
100.0
Total
100
100.0
100.0
Particulars
CHART NO:7
Interpretation:
From the above table it is clear that 30% respondents strongly agree and 39% respondents agree that they are happy with their work place only 13% disagreed and 18% have no idea towards their work place.
[42]
TABLE NO:8 The lightings and other arrangements with office are satisfactory
Frequency Percent
Valid Cumulative Percent Percent
Strongly agree
33
33.0
33.0
33.0
Agree
37
37.0
37.0
70.0
Neither agree nor Disagree
18
18.0
18.0
88.0
Disagree
5
5.0
5.0
93.0
Strongly disagree
7
7.0
7.0
100.0
Total
100
100.0
100.0
Particulars
CHART NO:8
Interpretation:
From the above table its is evident that 33% respondents strongly agree with the lightings and arrangements in the office, 37% agree with that and 12% disagree with the lightings and arrangements and 18% have no idea towards lightings and arrangements. TABLE NO:9 I feel I have too much work to do? Particulars
Frequency Percent
[43]
Valid Percent
Cumulative Percent
Strongly agree
7
7.0
7.0
7.0
Agree
9
9.0
9.0
16.0
Neither agree nor Disagree
25
25.0
25.0
41.0
Disagree
37
37.0
37.0
78.0
Strongly disagree
22
22.0
22.0
100.0
Total
100
100.0
100.0
CHART NO:9
Interpretation: From the above table it is quite clear that the work load is not high, 37% of the respondents disagreed with the question” I feel I have too much work” and another 22% strongly disagreed, 18% admits they have too much work and 23% have no idea towards this question.
[44]
TABLE NO:10 safety measures provided by the company? Frequency Percent
Valid Percent
Cumulative Percent
Strongly agree
28
28.0
28.0
28.0
Agree
31
31.0
31.0
59.0
Neither agree nor Disagree
24
24.0
24.0
83.0
Disagree
11
11.0
11.0
94.0
Strongly disagree
6
6.0
6.0
100.0
Total
100
100.0
100.0
Particulars
CHART NO:10
Interpretation:
From the above table it is evident that the safety measures provided by the organizations are good as 28 and 31% of the respondents agree with that and only 11& 6% disagreed and 24% neither agreed nor disagreed.
[45]
TABLE NO:11 My relationship with my supervisor is cordial?
Frequency Percent
Valid Percent
Cumulative Percent
Strongly agree
30
30.0
30.0
30.0
Agree
41
41.0
41.0
71.0
Neither agree nor Disagree
16
16.0
16.0
87.0
Disagree
6
6.0
6.0
93.0
Strongly disagree
7
7.0
7.0
100.0
Total
100
100.0
100.0
Particulars
CHART NO:11
Interpretation:
From the above table it is clear that relationship between employees and their supervisors are cordial because 30% of respondents strongly agreed to it and 41% agreed to it and only 13% disagreed and 16% of respondents have neither agreed nor disagreed. TABLE NO:12 My supervisor is not partial? Particulars
Frequency Percent
[46]
Valid Percent
Cumulative Percent
Strongly agree
18
18.0
18.0
18.0
Agree
30
30.0
30.0
48.0
Neither agree nor Disagree
15
15.0
15.0
63.0
Disagree
19
19.0
19.0
82.0
Strongly disagree
18
18.0
18.0
100.0
Total
100
100.0
100.0
CHART NO:12
Interpretation: From the above table it is evident that the supervisors are not partial to the employees as 18% strongly agreed and 30% agreed to the question but 19% disagreed and 18% strongly disagreed this level is quite high compared to other questions
[47]
TABLE NO:13 My supervisor considers my idea too while taking decision Particulars
Frequency Percent
Valid Percent
Cumulative Percent
Strongly agree
26
26.0
26.0
26.0
Agree
43
43.0
43.0
69.0
Neither agree nor Disagree
26
26.0
26.0
95.0
Disagree
22
22.0
22.0
97.0
Strongly disagree
33
33.0
33.0
100.0
Total
100
100.0
100.0
CHART NO:13
Interpretation: From the above table it is clear that 26 and 42% of the respondents agree that supervisors consider their employees ideas also and only 5% disagreed and 26% neither agreed nor disagreed.
[48]
TABLE NO: 14 I'm satisfied with the support from my co-workers Particulars
Frequency Percent
Valid Percent
Cumulative Percent
Strongly agree
21
21.0
21.0
21.0
Agree
47
47.0
47.0
68.0
Neither agree nor Disagree
16
16.0
16.0
84.0
Disagree
9
9.0
9.0
93.0
Strongly disagree
7
7.0
7.0
100.0
Total
100
100.0
100.0
CHART NO: 14
Interpretation: From the above table it is clear that relation with co-workers is quite good as nearly 68% of the respondents agree that they are satisfied with support from co-workers and only 15% disagreed and 16% have no answer to this.
[49]
TABLE NO:15 Table showing People here have concern over one another and tend to help one Another of the respondents?
Particulars
Frequency Percent
Valid Percent
Cumulative Percent
Strongly agree
26
26.0
26.0
26.0
Agree
41
41.0
41.0
67.0
Neither agree nor Disagree
19
19.0
19.0
86.0
Disagree
9
9.0
9.0
95.0
Strongly disagree
5
5.0
5.0
100.0
Total
100
100.0
100.0
CHART NO:15
Interpretation: From the above table it is clear that in this organization people have concern over each other as 26% strongly agreed and 41% agreedand only 14% disagreed and 19% neither agreed nor disagreed. TABLE NO: 16 I'm satisfied with the refreshment facilities? Particulars
Frequency Percent
[50]
Valid Percent
Cumulative Percent
Strongly agree
9
9.0
9.0
9.0
Agree
20
20.0
20.0
29.0
Neither agree nor Disagree
30
30.0
30.0
59.0
Disagree
26
26.0
26.0
85.0
Strongly disagree
15
15.0
15.0
100.0
Total
100
100.0
100.0
CHART NO:16
Interpretation: From the above table it is clear that the employees are not satisfied with the refreshment facilities offered by the company as 26% of respondents disagreed and 15% strongly disagreed and 30% neither agreed nor disagreed and only 29% agreed. TABLE NO:17 We are provided with the rest and lunch room and they are good Particulars
Frequency Percent
Valid Percent
Cumulative Percent
Strongly agree
8
8.0
8.0
8.0
Agree
16
16.0
16.0
24.0
Neither agree nor Disagree
22
22.0
22.0
46.0
Disagree
34
34.0
34.0
80.0
Strongly disagree
20
20.0
20.0
100.0
[51]
Total
100
100.0
100.0
CHART NO:18
Interpretation: From the above table it is quite evident that 24% strongly disagreed and 30% of the respondents disagreed and 22% neither agreed nor disagreed and only 24% of the respondents are satisfied with the rest and lunch room provided.
TABLE NO:18 The parking space for our vehicles are satisfactory? Particulars
Frequency Percent
Valid Percent
Cumulative Percent
Strongly agree
32
32.0
32.0
32.0
Agree
24
24.0
24.0
37.0
Neither agree nor Disagree
31
31.0
31.0
57.0
Disagree
4
4.0
4.0
69.0
Strongly disagree
9
9.0
9.0
100.0
Total
100
100.0
100.0
[52]
CHART NO:18
Interpretation: From the above table it is clear that respondents are not satisfied with the parking facilities provided by the company as 31% of respondents strongly disagreed and 32% of respondents disagreed and only 13% of respondents are satisfied with the parking facilities and 24% have neither agreed nor disagreed. TABLE NO:19 I'm satisfied with the first aid facilities Percent
Strongly agree
31
31.0
31.0
31.0
Agree
31
31.0
31.0
62.0
Neither agree nor Disagree
21
21.0
21.0
83.0
Disagree
12
12.0
12.0
95.0
Strongly disagree
5
5.0
5.0
100.0
Total
100
100.0
100.0
Particulars
CHART NO:19
Interpretation:
[53]
Valid Percent
Cumulati ve Percent
Frequen cy
From the above table it is clear that employees are not satisfied with the first aid facilities as more than 52% ( 31% disagree and 21% strongly disagree) disagreed and only 17% agreed and 31% of respondents neither agreed nor disagreed. TABLE NO:20 Satisfied with the loan facilities and other personal welfare faclities offered by the organisation. Particulars
Frequency Percent
Valid Percent
Cumulati ve Percent
Strongly agree
7
7.0
7.0
7.0
Agree
12
12.0
12.0
19.0
Neither agree nor Disagree
30
30.0
30.0
49.0
Disagree
34
34.0
34.0
83.0
Strongly disagree
17
17.0
17.0
100.0
Total
100
100.0
100.0
CHART NO;20
Interpretation:
From the above table it is quite clear that respondents are not satisfied with the loan facilities offered by the organization as 34% of respondents disagree and 17% of respondents strongly disagree 30% of respondents neither agree nor disagree and only 19% are satisfied with the loan facilities. TABLE NO:21
[54]
I fell I'm paid a fair amount for the work I do Particulars
Valid Cumulative Frequency Percent Percen Percent t
Strongly agree
15
15.0
15.0
15.0
Agree
39
39.0
39.0
54.0
Neither agree nor Disagree
25
25.0
25.0
79.0
Disagree
13
13.0
13.0
92.0
Strongly disagree
8
8.0
8.0
100.0
Total
100
100.0
100.0
CHART NO:21
Interpretation:
From the above table it is evident that the respondents are satisfied with their salary as 39% agree and 15% strongly agree. Only `3% disagree and 8% strongly disagree, 25% neither agree nor disagree.
[55]
TABLE NO:22 I'm satisfied with the chances for my promotion Frequency Percent
Valid Cumulative Percent Percent
Strongly agree
27
27.0
27.0
27.0
Agree
43
43.0
43.0
70.0
Neither agree nor Disagree
13
13.0
13.0
83.0
Disagree
9
9.0
9.0
92.0
Strongly disagree
8
8.0
8.0
100.0
Total
100
100.0
100.0
Particulars
CHART NO:22
Interpretation:
From the above table it is quite clear that employees are satisfied with their chances for promotion as 43% agree and 27% strongly agree. Only 9% disagree and 8% strongly disagree, 13% neither agree nor disagree.
[56]
TABLE NO:23 The salary we receive are good as other organizations offer pay to their employees Particulars
Frequency Percent
Valid Percent
Cumulative Percent
Strongly agree
27
27.0
27.0
27.0
Agree
37
37.0
37.0
64.0
Neither agree nor Disagree
26
26.0
26.0
90.0
Disagree
6
6.0
6.0
96.0
Strongly disagree
4
4.0
4.0
100.0
Total
100
100.0
100.0
CHART NO:23
Interpretation:
From the above table it is quite clear that the salary in this organization is at par to the industry as 37% agree and 27% strongly agree. Only 6% disagree and 4% strongly disagree, 26% neither agree nor disagree.
[57]
TABLE NO:24 I'm satisfied with the allowances provided by the organization Particulars
Frequency Percent
Valid Percent
Cumula tive Percent
Strongly agree
19
19.0
19.0
19.0
Agree
42
42.0
42.0
61.0
Neither agree nor Disagree
21
21.0
21.0
82.0
Disagree
11
11.0
11.0
93.0
Strongly disagree
7
7.0
7.0
100.0
Total
100
100.0
100.0
CHART NO:24
Interpretation:
From the above table it is clear that the employees are satisfied with the allowances and other benefits provided by the organization as 42% agree and 19% strongly agree. Only 11% disagree and 7% strongly disagree, 21% neither agree nor disagree. TABLE NO:25 I feel my boss motivate me to achieve the organizational goals Particulars
Frequency Percent
[58]
Valid Percent
Cumulative Percent
Strongly agree
11
11.0
11.0
11.0
Agree
33
33.0
33.0
44.0
Neither agree nor Disagree
25
25.0
25.0
69.0
Disagree
22
22.0
22.0
91.0
Strongly disagree
9
9.0
9.0
100.0
Total
100
100.0
100.0
CHART NO:25
Interpretation:
From the above table it is evident that employees boss are motivating to achieve organizational goals as 33% agree and 11% strongly agree. 22% disagree this is quite high compared to other factors and 9% strongly disagree and 25% neither agree nor disagree. TABLE NO:26 My supervisor motivates me to increase my efficiency at times when i'm not productive Particulars
Frequency Percent
[59]
Valid Percent
Cumulativ e Percent
Strongly agree
18
18.0
18.0
18.0
Agree
44
44.0
44.0
62.0
Neither agree nor Disagree
18
18.0
18.0
80.0
Disagree
13
13.0
13.0
93.0
Strongly disagree
7
7.0
7.0
100.0
Total
100
100.0
100.0
CHART NO:26
Interpretation:
From the above table it is evident that employees boss motivates the employee when he is unproductive and help him to be productive as 44% agree and 18% strongly agree. Only 7% strongly disagree and 7%disagree, 18% neither agree nor disagree. TABLE NO:27 Communication seems good within this organization Frequency Percent
Valid Percent
Cumulative Percent
Strongly agree
26
26.0
26.0
26.0
Agree
39
39.0
39.0
65.0
Neither agree nor Disagree
17
17.0
17.0
82.0
Disagree
10
10.0
10.0
92.0
Strongly disagree
8
8..0
8.0
100.0
Total
100
100.0
100.0
Particulars
[60]
CHART NO:27 Interpretation:
From the above table it is clear that communication seems good in this organization as 39% agree and 26% strongly agree. Only 10% disagree and 8% strongly disagree. 17% neither agree nor disagree.
[61]
TABLE NO: 28 Work assignments are explained clearly to me Particulars
Frequency Percent
Valid Percent
Cumulative Percent
Strongly agree
17
17.0
17.0
17.0
Agree
41
41.0
41.0
58.0
Neither agree nor Disagree
15
15.0
15.0
73.0
Disagree
17
17.0
17.0
90.0
Strongly disagree
10
10.0
10.0
100.0
Total
100
100.0
100.0
CHART NO: 28
Interpretation:
From the above table it is evident that respondents are quite happy with the way work assignments are explained as 41% agree and 17% strongly agree. Only 10% strongly disagree and 17% agree, 15% neither agree nor disagree.
[62]
TABLE NO: 29 I love my job and to work in this organization Particulars
Frequency Percent
Valid Percent
Cumulati ve Percent
Strongly agree
19
19.0
19.0
19.0
Agree
38
38.0
38.0
57.0
Neither agree nor Disagree
20
20.0
20.0
77.0
Disagree
14
14.0
14.0
91.0
Strongly disagree
9
9.0
9.0
100.0
Total
100
100.0
100.0
CHART NO: 29
Interpretation:
From the above table it is clear that employees love their job as 38% agree for this question and 19% strongly agree. Only 9% strongly disagree and 14% disagree, 20% neither agree nor disagree.
[63]
TABLE NO:30 My work life is meaningful Particulars
Frequency Percent
Valid Percent
Cumulati ve Percent
Strongly agree
25
25.0
25.0
25.0
Agree
40
40.0
40.0
65.0
Neither agree nor Disagree
16
16.0
16.0
81.0
Disagree
7
7.0
7.0
88.0
Strongly disagree
12
12.0
12.0
100.0
Total
100
100.0
100.0
CHART NO:30
Interpretation:
From the above table it is clear that respondents feel that their job is meaningful for them as 40% agree and 25% strongly agree. Only 7% disagree and 12% strongly disagree, 16% neither agree nor disagree
[64]
TABLE NO:31 I consider that my work is valuable in attaining my organizational goals Particulars
Frequency Percent
Valid Percent
Cumulativ e Percent
Strongly agree
25
25.0
25.0
25.0
Agree
47
47.0
47.0
72.0
Neither agree nor Disagree
12
12.0
12.0
84.0
Disagree
7
7.0
7.0
91.0
Strongly disagree
9
9.0
9.0
100.0
Total
100
100.0
100.0
CHART NO:31
Interpretation:
From the above table it is quite clear that most respondents feel that their job is contributing for organizational goals as 47% agree and 25% strongly disagree. Only 9% strongly disagree and 7% disagree, 12% neither agree nor disagree.
[65]
TABLE NO:32 I have adequate opportunity to use my ability Particulars
Frequency Percent
Valid Percent
Cumulative Percent
Strongly agree
12
12.0
12.0
12.0
Agree
30
30.0
30.0
42.0
Neither agree nor Disagree
24
24.0
24.0
66.0
Disagree
21
21.0
21.0
87.0
Strongly disagree
13
13.0
13.0
100.0
Total
100
100.0
100.0
CHART NO:32
Interpretation:
From the above table it is quite clear that respondents have adequate opportunity to use their ability as 30% agree and 12% disagree Only 13% strongly disagree and 21% disagree and 24% neither agree nor disagree.
[66]
TABLE NO: 33 Overall I'm satisfied with my job Frequency Percent
Valid Percent
Cumulative Percent
Strongly agree
21
21.0
21.0
21.0
Agree
50
50.0
50.0
71.0
Neither agree nor Disagree
15
15.0
15.0
86.0
Disagree
12
12.0
12.0
98.0
Strongly disagree
2
2.0
2.0
100.0
Total
100
100.0
100.0
Particulars
CHART NO:33
Interpretation: -
From the above table it is evident that Overall satisfactions of the respondents are good as 50 % agree and 21% strongly agree. Only 2 % strongly disagree and 12% disagree and 15% neither agree nor disagree.
[67]
ONE WAY ANOVA ANOVA Table: ANOVA Table represents the various result obtained while carrying out the Analysis of Variance.
H0:
There is no significant difference among respondents of various experience groups with regard to Environment and nature of work factor. H1:
There is significant difference among respondents of various experience groups with regard to Environment and nature of work factor Table No: 34 Environment and Nature of Works ANOVA Source of Variation
Between Groups
Within Groups
TOTAL
Sum of Squares
Degree of Freedom
Mena Square
.591
4
.148
30.168
95
.318
30.758
99
[68]
F Ratio
Significa nt
.465
.761
Interpretation: Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant inference among respondents of various experience with respect to environment and nature of work.
[69]
H0:
There is no significant difference among respondents of various experience groups with regard to the factor Relationship with supervisors and colleagues. H1:
There is significant difference among respondents of various Experience groups with regard to the factor Relationship with supervisors and colleagues. Table No: 35 Relationship with supervisors and colleagues: ANOVA Source of Variation
Sum of Squares
Between Groups
1.199
Within Groups
22.376
TOTAL
23.576
Degree of Freedom
Mena Square
4
.300
95
F Ratio
Significa nt
1.273
286
.236
99
Interpretation: Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of [70]
various experience with respect to Relationship with supervisors and colleagues.
H0: There is no significant difference among respondents of various experience groups with regard to the factor Welfare facilities. H1: There is significant difference among respondents of various experience groups with regard to the factor Welfare facilities Table No: 36 Welfare facilities ANOVA Source of Variation
Sum of Squares
Degree of Freedom
Mena Square
Between Groups
1.741
4
.435
Within Groups
28.699
95
[71]
.302
F Ratio
Significa nt
1.441
.227
TOTAL
99
30.440
Interpretation: Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to welfare facilities.
H0:
There is no significant difference among respondents of various experience groups with regard to the factor Pay and Promotion H1: There is significant difference among respondents of various experience groups with regard to the factor Pay and Promotion Table No: 37 Pay and Promotion ANOVA Source of
Sum of
Degree of
[72]
Mena
F Ratio
Significa
Variation
Squares
Freedom
Square
Between Groups
3.148
4
.787
nt
2.135
Within Groups
TOTAL
35.017
95
38.165
99
.082
.369
Interpretation: Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to Pay and promotion.
[73]
H0: There is no significant difference among respondents of various experience groups with regard to the factor Communication and Motivation. H1: There is significant difference among respondents of various experience groups with regard to the factor Communication and Motivation. Table No: 38 Communication and Motivation ANOVA Source of Variation
Sum of Squares
Degree of Freedo m
Mena Square
Between Groups
937
4
.234
F Ratio Significant
.652
Within Groups
TOTAL
34.100
95
35.037
99
Interpretation:
[74]
.234
.627
Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to communication and motivation.
H0: There is no significant difference among respondents of various experience groups with regard to Job Factors. H1: There is significant difference among respondents of various experience groups with regard to Job Factors. Table No: 39 ANOVA Job factor Source of Variation
Sum of Squares
Degree of Freedom
Mena Square
Between Groups
1.437
4
.359
Within Groups
39.360
95
[75]
.414
F Ratio
Significant
.867
.487
TOTAL
40.798
99
Interpretation: Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various experience with respect to Job factors
[76]
H0: There is no significant difference among respondents of various Age groups with regard to Job Factors. H1: There is significant difference among respondents of various Age groups with regard to Job Factors. Table No: 40 ANOVA Job factor Source of Variation
Sum of Squares
Degree of Freedom
Mena Square
Between Groups
.007
2
.004
Within Groups
TOTAL
40.790
97
40.798
99
F Ratio
Significa nt
.009
.991
.421
Interpretation: Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various age groups with respect to Job factors.
[77]
H0: There is no significant difference among respondents of various genders with regard to Job Factors. H1: There is significant difference among respondents of various genders with regard to Job Factors. Table No: 41 ANOVA Job factor Source of Variation
Sum of Squares
Degree of Freedom
Mena Square
Between Groups
.036
1
.036
Within Groups
TOTAL
40.762
98
40.798
99
[78]
.416
F Ratio
Signific ant
.086
.770
Interpretation: Since the significant difference is greater than 0.05 accept null hypothesis and reject alternate hypothesis which says, there is no significant difference among respondents of various genders with respect to Job factors.
[79]
CHAPTER- 5 FINDINGS & SUGGESTIONS
[80]
CHAPTER- V
Descriptive Statistics Particulars
Environment and nature of work
N
Minimum
Maximum
Mean
Std. Deviati on
100
1.40
4.20
2.4960
.55740
100
1.00
3.80
2.3620
.48799
100
2.00
4.60
3.4600
.55450
100
1.00
4.00
2.3900
.62089
100
1.25
4.00
2.5725
.59490
100
1.20
4.40
2.5400
.56174
Relationship with supervisors and colleagues
Welfare facilities
Pay and promotion
Communication & motivation
Job factors
[81]
5.1 Findings The descriptive statistics table helps us to derive satisfaction level of Employees on various factors: •
The respondents are satisfied with the environment and nature of work Factors as their mean value is near to 2.50
•
The respondent’s relationship with the superiors and colleagues are quite good as their mean value is 2.36 is an agreeable level.
•
The Respondents are not provided with proper welfare facilities that’s the reason the mean value is quite high at 3.46 levels which is disagree level.
•
The communication and motivation of employees by their superiors in this organization is reasonable as the mean value is 2.57.
•
The Pay and promotion activities in this organization is also good as their mean value is 2.4
•
The Respondents are overall satisfied with their job as their mean value is 2.54 which is an agreeable level.
•
The Parking facilities provided by the organization are not good that’s why most respondents disagree with this question.
•
The refreshment facilities are also need to be improved because most of the employees are dissatisfied on this factor.
•
The Rest room facilities in the hospital are not good and they are not satisfied with the lunch facilities
5.2 Suggestions: From my two months of project experience in IQQRA Hospital, I would like to give the following suggestions.
[82]
•
Respondents are not satisfied with the parking facilities provided by the hospital authority, so the hospital management takes this into consideration
• Respondents are not satisfied with the available refreshment facilities in the hospital, so the authority also looks into this seriously • The employees are strongly disagreeing with their present rest room facilities in the hospital. The hospital management takes this into account for better productivity of the employees • Hospital should give more important to Research & development • Conduct work evaluation of employees monthly, quarterly or yearly. • Make a chance to employees to express their views, ideas and problem facing in working area •
Provide motivation, training and value added services for improve the productivity and efficiency of the employees.
[83]
CHAPTER-6 CONCLUSION
[84]
CONCLUSION Job Satisfaction is the favorableness or un-favorableness with which the employee views his work. It expresses the amount of agreement between one’s expectation of the job and the rewards that the job provides. Job Satisfaction is a part of life satisfaction. The nature of one’s environment of job is an important part of life as Job Satisfaction influences one’s general life satisfaction. Job Satisfaction, thus, is the result of various attitudes possessed by an employee. In a narrow sense, these attitudes are related to the job under condition with such specific factors such as wages. Supervisors of employment, conditions of work, social relation on the job, prompt settlement of grievances and fair treatment by employer In IQQRA International hospital if we look into overall satisfaction f employees it comes nearly 50% of employees are fully satisfied with their job and working environment. In this hospital employees are satisfied with their job expect some cases available canteen facilities, rest room facilities and parking facilities etc. But otherwise the task
[85]
assignment to the each workers are in right manner and also they are satisfies with that also. Within short span of time the IQQRA Hospital has achieved a well position in Calicut District as well as in Kerala with its distinguishable services . It sure that the in future the hospital management will find out a good solution for the problem which I have mentioned above. I wish every success to the hospital
[86]
BIBLIOGRAPHY Text Books: Job satisfaction Job Satisfaction and Motivation Job Satisfaction and Productivity Organization Behavior
Administration
Robert Hoppock Linda Evans Suresh Srivastva Fred Luthans Hospital & Health Service American College Hospital Administration
Websites:
www.humanlinks.com www.wikipedia.org
ANNEXURE Questionnaire
“A study on Job Satisfaction of Employees in IQRA INTERNATIONAL HOSPITAL”
[87]
I am Mr.Ratheesh.D, student of JDT Islam College of Arts & Science, Vellimadukunnu.As part of my academic course curriculum of BBA, I am doing this project. It is observed that the overall JOB SATISFACTION of this organisation and to helps the managers in their planning and decision making process. Here I have made an attempt by designing the following survey questionnaire. This survey should take approximately 10 minutes of your time to complete. Please respond candidly to the questions. Confidentiality of your opinions / views would be maintained. Thank you, in advance, for your time and participation. Inspite of your busy schedule.
Please fill the following Details: (Please
wherever applicable)
1. Name: ……………………………………………………………………………… …… 2. Age: ……………… 3. Gender: Male Female 5. Department: ............................................................................... 4. Monthly Income: Below Rest. 10,000 10,000- 20000 20,000-30000 Above 30,000 5. Education Qualification: Under Graduation 6. Marital Status: Married
Post Graduation
Unmarried
[88]
7. Years of experience: Less than 1 year 1-2 years 3-4 years above years
2-3 years
Please Indicate Your Level Of Agreement In Connection With Various Factors: (Please
in the boxes below.)
Work Environment and nature of work
S.No
Stron gly
Particulars
agree
Agree
Neithe r agree nor disagr ee
1
2
3
The amount of work I am expected to do on job is reasonable. Working hours are convenient for me
I’m happy with my work place
4
The lighting and other arrangements in the office are satisfactory
5
I feel I have too much work to do
6
I’m satisfied with the safety measures provided in my work place.
[89]
Disagr ee
Strongl y Disagr ee
Relationship with supervisors and colleagues: Sl.N o
Stron gly
Particulars
agree
Agree
Neithe r agree nor disagr ee
7
My relationship supervisor is
with
my
cordial
8
My supervisor is not partial
9
My supervisor considers my ideas too while making decision
10
I’m satisfied with the support from my co-workers
11
People here have concern for one another and tend to help one another Welfare Facilities.
Welfare Facilities
[90]
Disagr ee
Strongly Disagree
Sl.N o
Strongl
Particulars
Agree
y agree
Neithe r agree nor disagr
Disagr ee
Strongl y Disagre e
ee
12
I’m satisfied with refreshment facilities
the
13
We are provided with the rest and lunch room and they are good
The parking facilities provided for our 14
15
16
vehicles are satisfactory
I’m satisfied with the first aid facilities
I’m satisfied with the Loan facilities and other personal welfare benefits offered by organisation.
Pay and promotion S. No
Particulars
Strongl y agree
[91]
Agree
Neithe r agree nor disagr
Disagr ee Strongl y Disagre
e ee
I feel I’m being paid a fair amount for the work I do
17
I’m satisfied with my chances for 18
promotion
The salaries we receive are good as other organizations pay to their employees.
19
I’m satisfied with the allowances provided by my organization 20
Communication and motivation:
Sl.No
Stron gly
Particulars
agree
Agree
Neith er agree nor disag ree
21
I have adequate information available which enable me to
[92]
Disag ree
Strongl y Disagre e
do my job well.
22
23
I feel that my Boss motivate me to achieve the organization goal
My supervisor motivates me to increase my efficiency at times when I’m not productive
Communication seem good within this 24
25
organization
Work assignments explained clearly to me
are
Job factors: Sl.No
Strong ly
Particulars
agree
Agree
Neith er agree nor disagr ee
26
I love my job and to work in this organization
27
My work life is meaningful
28
I consider that my work is valuable in attaining my organizational
[93]
Disag ree
Strongly Disagre e
goals
29
I have adequate opportunity to use my ability
30
Overall, I’m satisfied with my job
Any other suggestion and remarks, views and opinion (Mandatory to write) Sl.N o
Particulars
1
Career Opportunity
2
Compensation
3
Reward
4
Leadership
5
Communication Gap
Comment
6
Date: ............................. Signature
[94]
Place: ............................
[95]
