Data Entry Operator Question Bank Ver-3-25april14

Domestic Data Entry Operator Question Bank Version-3 25April 14

Table of Content 1. Exam Detail…………………… ………… ………….Page no.3 2. Typing Typing Test………………………………………… ..Page no.5 3. Data Entry Ent ry Test…………………………………....Page no.11 4. English…………………………………… …………... page no.13 5. Work Management……………… ………………Page no 21 6. Health Health & Safety……………………………………P age no.29 7. Basic computer Literacy ………………………Page no.41 8. Data entry operator theory ………………… Page no. 78

Table of Content 1. Exam Detail…………………… ………… ………….Page no.3 2. Typing Typing Test………………………………………… ..Page no.5 3. Data Entry Ent ry Test…………………………………....Page no.11 4. English…………………………………… …………... page no.13 5. Work Management……………… ………………Page no 21 6. Health Health & Safety……………………………………P age no.29 7. Basic computer Literacy ………………………Page no.41 8. Data entry operator theory ………………… Page no. 78

ExamDetail Domestic data entry operator course exam divide in 7 section, typing test, data entry test, English test, work management test, health and safety test, basic computer literacy test and data entry operator theory test Each section test detail given below:

S.No. Module Name

Time

Total

(Mode)

(Minutes) Questions Language 1

Typing Test

7

2

English

2

Data entry Test

20

2

English

3

English (Objective)

18

16

English

4

Work Management (Objective)

10

8

English/Hindi English/Hindi

5

Health & Safety (Objective)

10

11


6

Basic Computer Literacy (Objective)

15

17


7

Data Entry Operator Theory

18

18

English/Hindi English/Hind i

S.No. Module Name

Pass Percentage

1

Work Management

70%

(Objective) 2

Health & Safety in Work

70%

Environment (Objective) 3

Typing Test

4

Data Entry

5

English (Objective)

6

Basic Computer Literacy (Objective)

7

Data Entry Operator Theory (Objective)

70%

2.Typing Test Module

:

Typing Test

No of Questions : Total Time :

2

7 Minutes

Minimum no. of questions to be attempted: 2 You will automatically be re-directed to the next page after 1 min. Please click next once you have read the information. This time is not part of the total test time.

Module Directions This test will assess your typing skills. Sentences and paragraphs are provided as part of the typing test. It comprises of 2 questions to be attempted in 7 minutes. Please not that the sentence as first question is only for practice, and will not be evaluated. You will automatically be re-directed to the next page after 1 min. Please click Next once you have read the information. This time is not part of the total test time.

Practice of typing these provided sentences on typing software like typing master

PART A Directions: Type the given sentence in the space provided. One minute is provided for this question. Please note that the sentence as first question is only for practice, and will not be evaluated. QUESTION 1: Many economists are doubtful. They think the Fed is less concerned with bubbles than with spurring economic growth. QUESTION 2: The workload for air traffic controllers will increase tremendously when the time limit goes into effect in April, Church said. QUESTION 3: The introduction of national television meant that for the first time in history, people in every corner of the country were watching the same thing at exactly the same moment. QUESTION 4: We chose keystone for a long weekend family reunion on snow because it was convenient to denver and offered something for all the kids, as well as the adults in our group. QUESTIO 5: The customer‟s name is Ramesh. He had called up to inform us that, though he had paid the bill online, he did not receive an acknowledgement mail from us.

PART B Directions: A passage with special characters is given below. Kindly type the passage in the space provided. As soon as you finish typing, go to the next question. Do not spend time proofreading what you have typed as the section measures both your typing speed and accuracy. Time limit of 4 minutes is given for typing the passage.

QUESTION: 1: The customer wants to avail our cable TV network services for three months. For this purpose, she wanted to make an online payment of Rs. 4,800 through our website. She had called up to inform us that our website showed a session expired notification, each time she tried to enter her debit card details. I informed her that our website shows such a notification, only when the user takes more than 2 minutes to enter the details. I also informed her about the user friendly features on our website, that would help in making the online payment faster that before. She was happy with the solution provided, since she could make the payment successfully.

QUESTION: 2: The customer wanted know if our “AptaraX12” software can be downloaded for free. I informed him that it can be downloaded free of cost, for a trial period of 1 month only. When the trial period expires, he would have to pay Rs. 2,500 to purchase our software. After this, the customer wanted to know if this was a one-time payment because he wasnot willing to pay any extra amount later. I informed him that he would have to repurchase our software once the usage limit was exceeded or after the software was used for one year (whichever happens first). The customer was willing to purchase the software if we reduced the price to Rs. 1,500 and increased the trial period to 60 days.

QUESTION: 3: Fill out IRS Form 9465 and the IRS will respond in about 30 days. Read the instructions carefully because there‟s a lot of information in there that may pertain to you. For example, you may be qualifying for guaranteed acceptance if you meet certain criteria; also, if you can pay within 120 days, you can avoid the agreement fee ($105 + $52 if you would‟ve paid via electronic debits). The interest rate the IRS charge is typically the Federal short-term rate plus 3% and is updated quarterly. If you want the partial payment option, fill out From 9465 as normal and then fill out Form 433-A, Collection Information Statement # 12345. Dt: 8.22. Contact [email protected].

QUESTION: 4: The Biennial spans three floors – more when counting a nearly year-long show of permanent-collection works by artists featured in past, in celecbration of the show‟s 75th year. Francesco Bonami (this year‟s co-curator) broke it down for us: floor four is “spectacle”, three is “video” and two is “creepy”. We are meant to choose our own path, but the most convenient approach is to take the elevator to the fourth floor and walk, down. Much of the art here is small and tepid. This view seemed reinforced by a life-sized replica of the “Ghostbusters” vehicle installed by the Bruce High Quality Foundation (“We Like America, and America Likes Us, 2010 ”).

QUESTION: 5: This research paper discusses and analyzes the posthumous Res Gestae, or account of his stewardship in office, left by the Emperor Caesar Augustus (B.C. 63-A.D. 14) According to brunt & oore, “it may be doubted if contemporaries were much impressed with his claim to clemency.” He skips over the details of the constitutional settlement of B.C. 27. He merely says in para, 34 that; “I transferred (the republic) from my own control to the will of the senate and the Roman people. “-pg.120:#134.

QUESTION: 6: Tropical C y c l o n e T o m a s b a t t e r e d Fiji‟s northem islands on Monday evening with gusts of up to 275 km/h (170 mph) and heavy rain, but weather officials had not received immediate reports of damage. “ The closest it will come is 200 km (124 miles) to the east of Suva, ” said Alipate Waquaicelua, forecaster for the Nadi Tropical Cyclone Center. Still, the storm inundated the capital with heavy rain and strong winds. Schools have been ordered closed till Thursday, and banks were shouttered till Tuesday, said resident Moses Waquavonovono . “Squatter houses have been blown away in the gusting winds, with 49% of stronger structures still remaining” he said.

Data Entry Test In this Section you fill Passport form Form like this type

For data entry your examiner give two physical form for data entry one for fresh passport entry and second for renew the the passport

English Module

:

English

No of Questions

: 16

Total Time

:

18 Minutes

You will automatically be re-directed to the next page after 1 min. Please click next once you have read the information. This time is not part of the total test time.

Module Directions are total of 16 questions in this section which have to be answered in 25 minutes. For each question, there are two or more choices out of which only one choice is correct. A direction is included with each question. All questions have to be answered and you cannot review any question, once you have moved on to the next question. You will automatically be re-directed to the next page after 1 min. Please click next once you have read the information. This time is not part of the total test time.

Directions: Fill in the blank

1 ------------------------- I help you? A. B. C. D.

Need Must have Can have May (correct)

2 We offer the best services --------------- our customers. A. To (correct) B. On C. By D. Of 3 For latest information, please visit ------------------website. A. B. C. D.

Us They Our (correct) Mine

4 --------------------you satisfied with the quality of our services? A. Do B. Are (correct) C. Did D. How 5 Inform me after you -----------------restarted the system. A. B. C. D.

Had been Had Have been Have (correct)

6 I……………not happy with your services.

A. Is B. Am Has D. Have

(correct) C.

7 Can you please……………… your question? A. Remind B. Allow C. Repeat (correct) D. Stick 8 I…………………..assure you that this is the best solution to the problem. A. May

B. Can Need D. Might

(correct) C.

9 This is the best quote we can offer for…………….requirement.

A. Your Us C. Them D. Mine

(correct) B.

10 ……………………is your username?

A. When B. Whom C. What Why

(correct) D.

11 Thank you so much for letting us ………….about this iss ue.

A. B. C. D.

Know Knew Known Knows

(correct)

12 I……………..not received your email yet.

A. Has B. Was C. Am D. Have

(correct)

13 What kind……………. services are you looking f or?

A. At B. In of C. Of For

(correct) D.

14 Your call…………….important to us.

A. Is (correct) B. Are C. Where D. Have 15 Your call……………….recorded for quality improvement purpose.

A. Were B. Are‟ C. Was

(correct)

D. Has 16 ………………..you write an email stating all the iss ues?

A. Does B. Did Are D. Why

(correct) C.

17 I will transfer your call to …….manger.

A. B. C. D.

Mine Me Myself My (correct)

18 You will be charged a …………….fee of Rs.30/month.

A. B. C. D.

Tiny Slight Nominal Bargain

(correct)

19 Your feedback is ………………..to us.

A. B. C. D.

Important Better Matter Enough

(correct)

20 If this offer doesn‟t suit you, you can…………………..to a better option.

A. Sign B. Switch Shut D. Start

(correct) C.

21 Can you please …………….your question?

A. Remind B. Allow C. Repeat Stick

(correct) D.

Directions: What is the opposite of the given word? 1 Continue (OPPOSITE) A.

Give B. Stop Push D. Get

(correct) C.

2 Agree (OPPOSITE) A. Hate B. Stop C. Refuse Repeat

(correct) D.

3 Benefit (OPPOSITE) A. B. C. D.

Disadvantage Difficulty Difference Division

(correct)

4 Separate (OPPOSITE) A. Give B. Join C. Lose D. Show

(correct)

5 Accept (OPPOSITE) A. Revert B. Gain C. Use D. Reject

(correct)

Dirctions : What is the meaning of the given word?

1 Create A. B. C. D.

Give Make Stop Reply

(correct)

A. Solution B. Connection C. Choice (correct) D. Difference 3 Appropriate A. B. C. D.

Suitable Frequent Common Costly

(correct)

4 Verify A. Refuse B. Confirm Give D. Pick

(correct) C.

Directions : Read the given passage and answer the question given below Passage : Online chat has traditionally been used to make friends or stay in contact with them, but it quickly emerged as an effective tool for business communication. It enables you to chat with clients, colleagues and your boss. It is fast, cost-effective and best of all, it functions in real time. You should-establish a dedicated account, distinct from your personal chat account, for

business chat. This will ensure that you don t have any clients harassing you at home and it will also prevent any embarrassing mix-ups at the office. When choosing a nickname or user name, avoid youthful ones, such as “cool dude 24” or “pink lady 16.” In order to maintain your professional dainty, keep it business -like and simple. ‟

Your main goal is to help the customer. Assistance might be needed with various things: placing an order: setting up, fixing or replacing a product scheduling an appointment, etc. use precise and simple questions while dealing with the customer. Avoid typing error and use proper spelling. The best way to wn hearts of your customers is to close their cases during one chat, without having them to come back several times and go over the same questions aging. Never leave the customer unanswered. Restrain from comments and own opinions, keep the sarcasm for yourself. Instead of inflaming the situation, try to calm down the angry persond on the other side. 1 Question : What is the main theme of the passage? A. B. C. D.

Making friends through chat sessions Making money through chat sessions Supporting customers through chat sessions Selling products through chat sessions

(correct)

2 Question : chat?

What kind of assistance cannot be provided over

A. Live demonstration of operating a device (correct) B. Giving instructions of installing a software C. Fixing up a time for meeting D. Explaining the procedure of buying a book online

Directions: Read the given passage and answer the question given below Passage: The mastery of customer service can mean the difference between success and failure. The trend of rating customer service is a necessity. Customers are more willing to forgive a product failure than a service failure. If attracting customers is important, then improving customer service must be necessary. When customers are not treated according to their expectations, they will stop using your products or services. They will even tell many other people about their bad experience.

The question then becomes not whether your company s service standard has to be improved or not, but how it would be done. This is because excellence in customer service is becoming very useful in every industry. By thoroughly understanding your Customers values, you can properly identify what they want. Effective communication techniques are critical for customer satisfaction. Developing eeffective maethods for handing complaints and mastering difficult situations will allow you to make a positive impact during the “CRUCIAL MOMENT”. You should sue simple language for communicating as far as possible and avoid the use of technical terms. Listening skills are also important. You should be able to identify the customer s level of frustration by the language adopted by him/her. You should know how to manage abusive customers and display courtesy and professionalism. You must understand the problems faced by your customers and give them clear instructions so as to help them solve their problems. This is the key to a successful customer service. ‟

‟

1 Question : mean?

What does the phrase „CRUCIAL MOMENT‟ in the second pa ragraph

A. Expanding your business B. Learning professionalism C. Improving the products of your company D. Effective interaction with customers (correct) 2 Question: In the passage, which amongst the following has not been mentioned as a method to improve the customer service? A. B. C. D.

Listening properly to the customer Giving clear instructions to the customer (correct) Using technical language while talking to the customer Managing abusive customers with courtesy

3 Question : According to the passage, what do the customers do if they are not treated according to their expectations? A. B. C. D. 4

Theystopusingthecompany‟sproductsandservices (correct) They abuse their customer care executives They stop calling at the customer care centre They demand their money back

Question : A. B. C. D.

What do you think is the main theme of this passage?

Communication skills Customer focus (correct) Types of customers Professionalism

5 Question: which of the following makes online chat more advantage than phone calls? A. B. C. D.

It is a faster way of communicating over long distance It does not reveal the emotions of people who are interacting (correct) Chat message cannot be ignored unlike phone calls Clients cannot hares executives over online chat

6 Questions: Why has it been suggested that one shoud create a separate account for business chat? A. B. C. D.

To avoid getting too many chat messages To keep your friends away from office work To prevent any embarrassing mix-ups at workplace (correct) To be in touch with your boss at all times

WORK MANGEMENT Module Directions You will automatically be re-directed to the next page after 1 min. Please click next once you have read the information. This time is not part of the total test time.

bl Vs LV es a vkbZVh ls tqM h+ Hkw fedkvks a] ¼jksy½ esa mEehnokj ds dke] le;] vkSj vU; lk/kuks a dks laHkkyus dh ;ksX;rk dks tkapk tk;sxkA izR;sd iz’u ds fy,] nks ;k T;knk fodYi gS a ftu es a ls ds oy ,d fodYi gh lgh gS aA izR;sd iz’u ds lkFk ,d funs Z’k 'kkfey gS aA lHkh iz’uks a ds mÙkj fn, tkus gS a vkSj ,d ckj vxys iz’u ij tkus ds ckn vki fdlh iz’u dks nksckjk ugha ns[k ldrsA This test will assess the candidate‟s ability to manage work, time and other resources in IT related roles. For each question, there are two or more choices out of which only one choice is correct. A direction is included with each question. All question to be answered and you cannot review any question, once you have moved on to the next question.

QUESTION: 1 Choose the correct answer. lgh

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pqu as You were given a task by your manager on December 1, 2013. The final report has to be delivered to a client on December 20, 2013. You are able to complete one of the tasks by December 10, 2013. You realize that the task cannot be completed before December 20, 2013. What should you do in this case?

o o

o

You should inform your manager that you will not be able to complete the task on time and request for another You should immediately start working on other tasks that you were assigned so that even those don‟t get delayed You should involve other members of your team and try to complete the task on time (correct) You should submit the rough draft of the task to the client on the date of submission

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o o

o

vkidks vius eSustj dks crkuk pkfg, ds vki dke le; ij iw jk ugha dj ik;s ax s vkSj muls dksbZ nw ljk dke ek¡x ysuk pkfg,A vkidks rq r ja vius nw ljs dkeks a dks djuk 'kq: dj ns uk pkfg, ftlls fd mues a ns jh uk gksA vkidks Vhe ds vkSj yksx aks dks Hkh 'kkfey djuk pkfg, vkSj dke dks le; ij iw jk djus dh dksf ’ k ’k djuh pkfg,A (correct) vkidks Mª k¶V tek djus okys fnu viw .kZ dke dk Mª k¶V DykbaV dks ns nsuk pkfg,A


mRrj

pqu as You work in an eight hour shift. You have to complete 15 tasks in a day. If you take 30 minutes to complete each task, how much time did you spend not doing the work? o o o o

15 minutes 30 minutes 1 hour 2 hours

(correct)

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15 feuV 30 feuV 1 ?kaVs 2 ?kVs

(correct)

QUESTION: 3 (Based on below Passage) Choose the correct answer.

There are four team members – A, B, C and D. “On-the-job” training is conducted for these employees every month. A document shows the attendance of each employee in the training session for every month. According to the company policy every employee has to attend at least 6 training sessions in a year. Identify the employee who did not follow the given company policy.

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x;k nLrkost ¼MkWD;q3es aV½ gj ,d deZpkjh ds gj eghus dh ª Vsfuax ls ’ku dh gkftjh fn[krk gS A dEiuh dh ikWfylh ds fglkc ls gj deZpkjh dks de ls de 6 VªSfuax ls ’kUl es a gkftj gksuk t:jh gSaA ml deZpkjh dk uke crkb;s ftlus bl daiuh ikWfylh dk ikyu ugha fd;kA o o o o

A B C D

(correct)

QUESTION: 4 (Based on below Passage)Choose the correct answer. lgh

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Passage: 1. You have to learn new software to increase your efficiency. It takes 1 day to learn all the aspects of this software. 2. Your manager has asked you to write a report. You are asked to submit the same by the end of next day. 3. You need to complete verification of client documents and pass them to the delivery team in two hours.

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Question: You have some pending tasks at work as shown in the passage. In what order will you

vkids dqN dke okdh gS a ¼tSlk dh iS lst es a fn[kk;k x;k gS½A vki vius dk;ka Zs dks fdl Øe ¼igys ls ckn½ es a djs ax s\ 1 2 1 3

2 3 3 1 3 2 2 1

→

→

→

→

→ →

→

→

(correct)


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Given below are four different work areas. Identify the work area that is ideal in terms of cleanliness and keeping things in order.

Pkj vyx&vyx dk;Z{ = ks fn, x, gS aA ml dk;Z{ = ks dks igpkfu, tks lQkbZ vkSj phtks a dks lgh ls j[kus ds fglkc ls lcls csgrj gSA

A B

C

D


(Correct)

mRrj

pqu as You work in department A of a company. You receive a service request from a customer which has to be handled by department B as per the company guidelines. What should you do in this ease?

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o o o o

You should ask the customer not be send such requests to department A You should forward the service request to your manager (correct) You should handle the request and meet the customer‟s requirement You should inform the head of department B and ask him as to why your department is getting such requests

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One of your clients sends you an email complaining that the software he had purchased from your company has bugs. Now they want to check your company ‟ s patented and confidential code of the software. What will you do in such a situation?

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o o

o o o o

You will ask your manager if the code can be shared with the client (correct) You will share the code with the client since it would assure him that the code doesn‟t have bugs You will ask your colleague if the code can be shared with the client You will not take any action for such a request since the client should have sent an email to your manager

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You work in a team of five members. Your team is working on a project which has to be delivered within the next three days. Your team leader has assigned a set of tasks to each team member. You complete 95% of the tasks assigned to you on the first day and you know that the rest of the work can be completed within a day. One of your team members, requests you to help him with his work since he could complete only 10% of the task on the first day. What will you do in this situation?

vki ik¡p lnL;ka s dh ,d Vhe es a dke djrs gSa A vkidh Vhe ,d iz kstsDV ij dke dj jgh gS ftls vxys rhu fnuks a es a [kRe djuk gSA vkids Vhe yhMj us gj lnL; dks FkksM k+ FkksM k+ dke fn;k gSA vkius igys fn ugh 95 iz r’ f kr dke [kRe dj fy;k gS vkSj vki tkurs gSa fd ckdh dk dke vxys ,d fnu es a [kRe gks tk,sxkA vkidh Vhe ds ,d lnL; dks vkidh enn pkfg,] D;ks afd og vkiuk ds oy 10 iz r’ f kr dke gh [kRe dj ik;k gSA ,s ls es a vki D;k djs ax s\ o o o o

o o

You will help your colleague and then complete your work on t he third day You will discuss with your team leader and then help your colleague after completing your work (correct) You will tell your colleague that worked was distributed equally and so you would not be able to help him You will ask your other team members to help your colleague and you will move on to the next project

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o o

vki vius lgdehZ dks dgs q axs fd lHkh lnL;ka s ugha dj ik,¡xsA es a dke ,d tSlk ck¡Vk x;k Fkk vkSj blfy, vki mudh enn vki vius ckdh Vhe ds lnL;ks a dks vius lgdehZ dh enn djus dks dgs ax s vkSj [kqn vxys izkstDs V ij dke djuk 'kq: dj ns axAs


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The given document shows the number of hours for which each employee-A,B,C and D has worked in a month (four weeks). Every employee is supposed to work for a minimum of 25 hours in a month. Identify the employee who does hours requirement in that month o o o o

A B C D

not complete the minimum working

(correct)


mRrj

pqu as You work in a group of four members. Since the project is important for the company, you decide to involve only the three experienced members of the team and you leave out Ritu, who has an experience of two months only. Your friend, Anita, tells you that Ritu got angry because you did not include her in the project. How will you respond to this situation?

vki pkj lnL;ks a ds xzqi es a dke djrs gSaA D;ks afd ;g iz kstsDV daiuh ds fy, cgqr t:jh gS] blfy, vkius QSlyk fy;k gS fd Vhe ds ds oy rhu vuqHkoh lnL; gh bles a fgLlk ys axsA _rq] ftlds ikl ds oy nks eghus dk vuqHko gS]

mls vki bl iz kstsDV es a 'kkfey ugha djrsA vkidh nks Lr] vfurk] vkidks crkrh gS fd _rq cgqr xqLlk gS D;ka sf d vkius mls izkt s sDV es a 'kkfey ugha f;dkA ,s ls es a vki D;k djs ax s\ o o o o

o o o o

I will explain to Anita the reason for not including Ritu I will talk to Ritu and explain to her that she would be included in the next project I will include Ritu in the project to make her happy I will ignore the matter since Ritu is a fresher and is not mature enough to understand these decision

eS a vfurk dks _rq dks uk 'kkfey djus dk dkj.k le>k nw ¡ xkA eS a _rq ls ckr d:¡xk vkSj mls crk nw a w xk ds mls vxys izkWtsDV es a 'kkfey fd;k tk,xkA eS a _rq dks [kq ’k djus ds fy, mls izkWtsDV es a 'kkfey dj nw ¡ xkA eS a bl iw jh ?kVuk dks utjvankt dj nw ¡ xk D;ks afd _rq vHkh ;g lc QSlys le> ugha ldrhA


mRrj pqu as

You are given a set of files that have to be checked and processed. While checking therse files, you come across a file which has data that is not related to your job role. You have a doubt that the file has been given to you by mistake. What will you do in this situation?

vkidks dqN QkbZy nh xbZ gS a ftu dks vidks tk¡puk gS vkSj lgh djuk gSA bu QkbZy ij dke djrs gq, vki ns[krs gS a fd ;g QkbZ y vkids dke ls tqM=h gqbZ ugha gS aA vkidks 'kd gS fd ;g QkbZy Z vkids ikl xyrh ls Hks t nh xbZ gS aA ,s ls es a vki D;k djs ax s\ You will process the file and forward it along with the other files You will go to the department to which the file belongs and hand it over to them You will discuss the issue with your manager and handover the file to him (correct) You will discuss the issue with one of your colleagues and give the file to him

o o o o

vki bl QkbZy ij dke dj ds ckdh Qkby ds lkFk bls lacaf/kr O;fä@foHkkx dks Hkst ns axAs vki QkbZy ls tqM s+ foHkkx es a tk dj mUgs a ;s QkbZy ns ns axsA (correct) vki bl elys ds ckjs es a vius eSustj ls ckr djs ax s vkSj og QkbZy mUgas ns nsx a As vki bl elys ds ckjs es a vius ,d lgdehZ ls ckr djs ax s vkSj og QkbZy mls ns ns axAs

o o o

o


mRrj pqu as

Which of the following can be sued to clean surfaces of delicate materials, like computer screens?

uktqd leku] tSls daI;wV j LØhu dks lkWQ djus ds fy, D;k bLrs eky fd;k tkuk pkfg,\ o o o o

Feather brush Broom Cotton mops Sponges

(correct)

o o o o

Qsnj cz’k >kM+ w dkWVu ds ihNs Liat

(correct)

HEALTH AND SAFETY You will automatically be re-directed to the next page after 1 min. Please click next once you have read the information. This time is not part of the total test time.

Module Directions bl Vs LV es a mEehnokj dh LokLF; vkSj dk;Z LFky ij lqj{kk ds ckjs esa tkx:drk vkSj vkikr fLFkfr ls fuiVus ds fy, mldh {kerk dks tk¡pk tk,xkA bl vuqHkkx es a dqy 11 iz ’u gS a ftudk vkidks 12 feuV es a mRrj nsuk gSA izR;sd iz’u ds fy,] nks ;k T;knk fodYi gSa ftu es a ls dsoy ,d fodYi gh lgh gS A izR;sd iz’u ds s lkFk ,d funs Z’k 'kkfey gSA lHkh iz ’uks a ds mRrj fn, tkus gSa vkSj ,d ckj vxys iz’u ij tkus ds ckn vki fdlh iz ’u dks nksckjk ugha ns[k ldrsA This test will assess the candidate‟s awareness about health and safety at workplace and his/her ability to deal with emergencies. There are a total of 11 questions in this section which have to be answered in 12 minutes. For each question, there are two or more choices out of which only one choice is correct. A direction is included with each question. All questions have to be answered and you cannot review any question, once you have moved on to the next question. You will automatically be re-directed to the next page after 1 min. Please click Next once you have read the information. This time is not part of the total test time.


mRrj pqu as

Your office has installed only Type A fire extinguishers. Fire caught due to which of the following items cannot be controlled with this fire-extinguisher?

vkids vkWfQl es a ds oy A&VkbZi Qk;j ,fDLVafXo ’ku gSa A bues a ls dkSu ls lkeku ls yxh vkx bl Qk;j ,fDLVafXo ’ku ls ugha cq>kbZ tk ldrh\

A. B. (correct)

C.

D.

.


mRrj pqu as

What procedure should you follow if a dog bites a person?

,d vkneh dks dqÙkk dkV ys rk gSA ,s ls es a vkidks D;k djuk pkfg,A o o o o o o o o

Cover the wound with dry bandage Pour warm water over the wound Wash the wound with soap and running water Scratch the wound and then clean it with water

?kko ?kko ?kko ?kko

(correct)

dks lw k[kh iV~Vh ls
QUESTION: 3 (Based on below Passage) Choose the correct answer. lgh

mRrj pqu as

Passage: Given below are the stat ements of the accident reports submitted by four different employees – A, B, C and D. “A” writes : An electrical failure takes place in the building on 12 th December, 2013, at 1

pm due to short circuit. All the wiring and damaged devices were replaced. “B” writes : A worker got burnt while using an acid, in the afternoon, on 10 March, 2013. CCTV

cameras have been installed now. “C” writes : 4 computers of the IT department got damaged due to voltage fluctuation at 2 pm on 10 March, 2013. New computers were installed in the department on the same day. “D” writes : An accident takes place in the IT department on 10 March, 2013. Required action was taken to prevent such accidents in future.

fn;s x, nq?kZVuk fjiksVZ ds c;ku pkj vyx&vyx deZpkfj;ks a A,B,C, vkSj D ds gSAa “A” fy[krk gS % fctyh es a xM+cM+ h ls 12 fnlacj] 2013 dks nks igj 1 cts fcfYMax es a 'kkWVZ lfdZV gqvkA lHkh ok;fjax vkSj [kjkc ;a = ¼fMokbl½ dks cny fn;k x;k gSA “B” fy[krk gS% 10 ekpZ ] 2013 dh nks igj dks ,d deZpkjh rs tkc bLrseky djrs gq, ty x;kA lh lh Vh oh dSejs yxk fn;s x;s gSAa + o ls 10 ekpZ] 2013 dks nks igj 2 cts vkbZ Vh foHkkx ds pkj daI;wV j [kjkc “C” fy[krk gS a % oksYVst ds Årkj&p
bues a ls fdlus nq?kZVuk dh tkudkjh iw jh vkSj lgh rjhds ls nh gSA o o o o

A ( correct) B C D

QUESTION: 4 (Based on below Passage) Choose the correct answer. lgh

mRrj pqu as

Passage : Given below are incidents that occurred at a workplace. A: B: C:

A computer that had loose electrical wiring got over heated. A small fire broke out in the canteen of the building. An employee got a minor scratch o11n his arm due to a nail on the wall.

nh xbZ A % B % C %

?kVuk,a oks gSa tks dk;Z{ sk= ij gqbZ gS aA ,d daI;wV j ftldh fctyh dh okbfja x
Question : Which of the following incidents should have been reported to the appropriate authority and investigated in a timely manner?

uhps fy[ks es a ls dkSu lh ?kVuk dh tkudkjh lgh izkf/kdkjh ¼vFkks fjVh½ dks nsuh pfkg, Fkh vkSj mldh tkap lgh le; is dh tkuh pkfg, Fkh\ o o o o

A B C All of the above (correct)


mRrj pqu as

A company maintains records of all the accidents that happen in different work areas of the company. In how many months were there no accidents recorded?

,d dEiuh vius lHkh dk;Z{ sk= es a gksu s okys nq?kZVukvks a ds fjdkWMZ j[krh gSA fdrus eghuks a es a dksbZ nq?kZVuk ntZ ¼fjdkMZ½

ugha fd;k x;k\ o o o o

4 5 6 7

(correct)


mRrj pqu as

During your shift time, your building catches fire. The fire spreads quickly to all the rooms. You are not aware of the cause of fire. What should be your next steps?

vkidh f ’k¶V ds le; vkidh fcfYMax es a vkx yx tkrh gSA vkx lHkh dejks a es a rsth ls QSy tkrh gS aA vkx dSls yxh bl ckr dh tkudkjh vkidks ugha gSA vkidk vxyk dne D;k gksxk\ o o o o

o o o o

You should immediately close the doors and windows fo your room to stop the fire You should find the nearest exit and leave the building immediately You should immediately use a fire extinguisher to control the fire You should quickly go to other rooms and see if everyone has left the building

vkx dks kdus js ds fy, vkidks vius dejs dh f[kM+fd;ka vkSj njokts rq r ja can djus pkfg,A vkidks lcls ikl ds ckgj fudyus dk njoktk kus okys midj.k dk bLrs eky djuk pkfg,A vkidks rq r ja nw ljs dejks a esa tk dj ns[kuk pkfg, ds lHkh fcfYMax ls ckgj fudy x;s gS a ;k ughaA


mRrj pqu as

While eating food, one of your colleagues is suddenly unable to breathe or speak because the food got stuck in his throat. Which of the following methods is not suitable to help your colleague in such a case?

[kkuk [kkrs le; vpkud ls ls vkids lgdehZ ds xys esa [kkuk vVd tkrk gS ftldh otg ls oks uk lka l ys ik jgk gS] uk cksy ik jgk gSA ,s lh gkyr es a fn, x, rjhdks a es a ls dkSu lk rjhdk mldh enn djus ds fy, lgh ugha gS\

A.

B.

C.

D.


mRrj pqu as

The furniture in an office has caught fire. The fire is in its early stages and needs to be controlled. Which of the following fire extinguishers should not be used for controlling this type of fire?

vkWfQl ds QfuZpj ¼ydM+ h ds oLrq½ es a vkx yx xbZ gSA vkx vius 'kq:okrh nkSj ij gS vkSj bls dkcw fd;k tk ldrk gSA bl rjg dh vkx dks cq>kus ds fy, fdl rjg ds Qk;j ,fDVfXo ’ku dk iz; skx ugha djuk pkfg,A o o o o o o o o

Water type fire extinguisher Carbon-dioxide fire extinguisher DCP (Dry Chemical Powder) fire extinguisher Foam type fire extinguisher

okWVj ¼ikuh½ VkbZi Qk;j ,fDLVafXo ’kj dkcZu MkbvkWDlkbM Qk;j ,fDLVf a Xo ’kj Mh lh ih ¼MªkbZ dsfedy ikmMj½ Qk;j ,fDLVf a xo ’kj Qkse VkbZi Qk;j ,fDLVafXo ’kj


mRrj pqu as

What should you do if your colleague suddenly faints and is not breathing?

vxj vk dk lgdehZ vpkud csgks’k gks tk, vkSj og lka l uk ys jgk gks rks D;k djuk pkfg,\ o o o o o o o o

You should check his pulse and blow air into his mouth You should make him lie down and place a wet cloth on his forehead You should tightly hold his shoulder and shake him You should gently stroke his chest in downward direction

vkidks mldh uCt ns[kuh pkfg, vkSj mldh eq¡g es a] vius eq¡g ls gok Hkjuh pkfg,A vkidks mls fyVkuk pkfg, vkSj mlds ekFks ij xhyk diM+ k j[kuk pkfg,A vkidks mlds da/kks a dks tks j ls idM+dj fgykuk pkfg,A vkidks mldh Nkrh dks /khjs ls uhps dh vks j lgykuk pkfg,A


mRrj pqu as

Which of the following signs should be used on an emergency exit door?

fn;s x, lkbu es a ls dks Su lk lkbZu vkikrdkyhu fudkl }kj ¼,ets ZUlh ,fXtV njokts½ ij bLrseky djuk pkfg,\

A

(correct)

C

B

D


mRrj pqu as

While working, your system suddenly shuts down. You notice some spark near the wiring of the system. What should you do?

dke djrs le; vkidk flLVe vpkud ls ca n gks tkrk gSA vkius flLVe dh okbfja x ds ikl fpaxkjh ns[khA vkidks D;k djuk pkfg,\ o o o o

o o o o

You should inform your colleague and take his help to correct the wiring You should inform the maintenance department and request then to resolve the issue You should try to check the wiring and correct it on your own You should request your colleague to share his system with you and work furn by turn

vkidks vius lgdehZ dks crkuk pkfg, vkSj okbfjax lgh djus es a mldh enn ysuh pkfg,A vkidks es aVsusUl fMikVZesVa dks crkuk pkfg, vkSj muls bls lgh djus dh ;kpuk djuk pkfg,A vkidks okbfjax [kqn psd djuh pkfg, vkSj mls [kqn lgh djus dh dksf ’ k ’k djuh pkfg,A vkidks vius lgdehZ ds flLVe is ckjh ckjh ls dke djus dh ;kpuk djuh pkfg,A


(correct)

mRrj pqu as

fn, x, rjhdks a es a ls dkSu lk rjhdk fny dk nkS jk vk, gq, vkneh ij QLVZ ,sM dh rjg ugha fd;k tkrk gS\

A.

B. .

C.


D.

mRrj pqu as

vkids vkWfQl ds inks Z es a vkx yx bZ gSA vkx vius 'kq:okrh nkSj ij gS vkSj bls dkcw fd;k tk ldrk gS A bl rjg dh vkx dks cq>kus ds fy, fdl rjg ds Qk;j ,fDLVfXo ’kj dk iz;ksx ugha djuk pkfg,\ o o o o

okWVj ¼ikuh½ Vkbi Qk;j ,fDLVf a Xo ’kj dkcZu MkbvkWDlkbM Qk;j ,fDLVfa Xo’kj (correct) Mh lh ih ¼MªkbZ dsfedy ikmMj½ Qk;j ,fDLVafx;’kj Qkse VkbZi Qk;j ,fDLVafxo’kj


mRrj pqu as

dke djrs le; vkidks ,d lgdehZ xyrh ls fctyh dk rkj Nw ys rk gS vks j mls fctyh dk dja V yx tkrk gSA ,s ls es a vkidks a rq ja r D;k djuk pkfg,\ o o

o o

vkidks vius eSustj ls iwNuk pkfg, dh D;k djuk pkfg,A vkidks ikou lIykbZ ca n dj nsuh pkfg,A (correct) vkdks yksx aks dks ps rkouh nsus ds fy, Qk;j vykeZ ctkuk pkfg,A vkidks vius lgdehZ dh enn vkikrdkyhu fudkl ¼,ets ZUlh ,fXtV½ njokts ls ckgj fudyus es a djuh pkfg,A


mRrj pqu as

vkius ns[kk dh tks ;a = ¼fMokbl½ vki bLrseky dj jgs gS a mlds fctyh ds rkj lgh ugha gS a vkSj
o

o o o

(correct) vkidks rq r ja vius eSustj vks j esVa us sUl fMikVZesaV dks crkuk pkfg,A vkidks [kqn okbfjax cnyuh pkfg, vkSj viuk dke pkyw j[kuk pkfg,A vkidks nwljs ;a = ¼fMokbl½ ij dke djuk 'kq: dj nsuk pkfg, vkSj viuh f ’k¶V [kRe gksus ij vius eSut s j dks crkuk pkfg,A vkidks mlh ;a = ¼fMokbl½ ij dke djrs jguk pkfg, vkS j f ’k¶V [kRe gksu s ij vius eSustj dks crkuk pkfg,A


mRrj pqu as

fn, x, fp= dks nsf[k;sA yxkrkj [kwu cgus ds le; rqj r a D;k djuk pkfg,\ o vkidks [kw u cgus ls jksdus ds fy, ?kko dks tks j ls nckuk pkfg,A (correct) o vkidks [kwu cgus nsuk pkfg, D;ks afd og [kjkc gks x;k gSA o vkidks ?kko ds vkl&ikl ,aVhlsfIVd Øhe yxkuh pkfg,A o [kwu dks jksdus ds fy, vkidks ?kko ij xeZ ikuh Mkyuk pkfg,A


mRrj pqu as

,d njokts es a ,d lkbu cks MZ ¼tSlk fp= es afn[kk ;kx gS½ yxk gqvk gS A fn, x, gkykrks a es a ls fdl le; vki bl njokts dk bLrseky djs axAs o o o

tc fcfYMax es a fctyh uk gks A tc 'kkjhfjd :i ls fodykax yksx aks dks dejs ls ckgj Oghy ps;j is ys tkuk gksA tc fy¶V Bhd ls dke ugha dj jgh gksA (correct)


mRrj pqu as

What immediate step should you take if you colleage has severe chest pain and show signs of suffering a heart attack? You You You You

should should should should

make the person lie on the flat surface facing downwards give steam inhalation to the person loosen any tight clothing make the person walk brisky

vxj vkids lgdehZ dks vpkud ls lhus es a tks j ls nnZ gksus yxrk gS tSls mls fny dk nkSjk iM+ jgk gks] ,s ls es a vki rq ja r D;k djs ax s\

o o o o

vkidks mls psgjk tehu dh rjQ djokdj fyVk nsuk pkfg,A vkidks mls Hkki nsuh pkfg,A vkidks mlds VkbV diM+ ks a dks

mRrj pqu as

dsfedy ds vpkud ls fxj tkus dh otg ls ,d vkneh dh ma xfy;k¡ ty xbZ gSaA ,s ls es a rq r ja D;k djuk pkfg,\ o o o o

mls ?kko dks ,d lw [kh iV~Vh ls ck¡/k nsuk pkfg,A mlds ?kko dks BM a s ikuh ds uhps j[kdj BaMk fd;k tkuk pkfg,A mlds ?kko ij cQZ j[kdj Ba Mk fd;k tkukk pkfg,A mlds ?kko dks [kjks apuk vkSj lkQ dj nsuk pkfg,A


(correct)

mRrj pqu as

,d dEiuh vius lHkh dk;Z{ =ks ks a es a gksus okys nq?kZVukvks a ds fjdkWMZ j[krh gSA fdl eghus es a lcls T;knk nq?kZVuk,¡ gq bZ\

o o o o

tuojh ekpZ ebZ vxLr


mRrj pqu as

QLVZ ,sM ds rjhdks a dks mudh ftl le; vko ’;drk gksrh gS ml fLFkfr ds lkFk tksM k+ cukb,A

Match the first aid treatments with the conditions for which they are followed.

o o o o

A3, B1, C2 A2, B3, C1 A1, B2, C3 A2, B1, C3

(correct)


mRrj pqu as

vkWfQl es a 'kkWMZ lfdZV gks tkus dh otg ls dqN daI;wV j es a vkx yx xbZ gSA vkx vius 'kq:okrh nkS j ij gS vkSj bls dkcw fd;k tk ldrk gSA bl rjg dh vkx dks cq>kus ds fy, fdl rjg ds Qk;j ,fDLVf a Xo ’ku dk iz; skx djuk pkfg,\ o okWVj ¼ikuh½ Vkbi Qk;j ,fDLVf a Xo ’kj o dkcZu MkbvkWDlkbM Qk;j ,fDLVf a Xo ’kj o osV dsfedy Qk;j ,fDLVa fXo ’kj o Qkse VkbZi Qk;j ,fDLVa fXo ’kj In an office, there was a short circuit due to which, a set of computers caught fire. The fire is in its early stages and needs to be controlled. Which of the following fire extinguishers should be used for controlling this type of fire? o o o o

Water type fire exitiguisher Carbon-dioxide fire extinguisher Wet chemical fire extinguisher Foam type fire extinguisher


mRrj pqu as

A company maintains records of all the accidents that happen in different work areas of the company. What was the cause of the accident in maximum number of cases? o o o

Fire Chemical Electricity

,d dEiuh vius lHkh dk;Z{ =ks ks a es a gks us okys nq?kZVukvks a ds fjdkWMZ j[krh gSA vf/kdrj nq?kZVukvks a dk D;k dkj.k Fkk\ o o o

vkx dsfedy fctyh

BASIC COMPUTER LITERACY You will automatically be re-directed to the next page after 1 min. Please click next once you have read the information. This time is not part of the total test time.

Module Directions

;g Vs LV mEehnokj dh daI;wV j bLrseky djus ds Kku vkSj le> vkSj ,e ,l ,Dls y ij mldh dke djus dh {kerk dh tk¡p djsxhA izR;sd iz’u ds fy,] nks ;k T;knk fodYi gS a ftu esa ls ds oy ,d fodYi gh lgh gS aA izR;sd iz’u ds lkFk ,d funs Z’k 'kkfey gS aA lHkh iz’u ks a ds mÙkj fn, tkus gSa vkSj ,d ckj vxys iz’u ij tkus ds ckn vki fdlh iz ’u dks nksckjk ugha ns[k ldrsA This test will assess the candidate ‟s knowledge and understanding of using a computer and his/her ability to work on MS Excel. For each question, there are two or more choices out of which only one choice is correct. A direction is included with each question. All questions have to be answered and you cannot review any question, once you have moved on to the next question. You will automatically be re-directed to the next page after 1 min. please click Next once you have read the information. This time is not part of the total test time.


mRrj pqu as

Which key is used to type letters in capital?

dSfiVy ysVlZ VlZ es a VkbZ VkbZi djus ds ds fy;s dkS dkSu&lk cVu bLrseky eky fd;k tkrk gS\ o o o o

o o o o

Ctrl Key Ctrl Key + the letter key Shift key Shift key + the letter key

daVª Vªksy cVu daVª Vªky s cVu $ ysVj cVu f k¶V ’k¶V cVu f k¶V ’k¶V cVu $ ysVj cVu


mRrj pqus u as

The main main part of the computer in which all processing is carried out is

daI;w I;wVj V j dk eq[; fgLlk ftles a lHkh lHkh iz ks lsfla flax dh tkrh gSA ok gS a o o o o

o o o o

SMPS Monitor Keyboard CPU

,l ,e ih ,l ekWfuVj dhcksMZ MZ lh ih ;w


mRrj pqus u as

Where will you find the option to shutdown the computer?

daI;w I;wVj V j es a vkidks vkidks 'kVMkmu 'kVMkmu dk cVu dgk¡ feys xk\ xk\ o o o o

Start Menu My Computer Recycle Bin Contol Panel

LVkVZ esuw uw o ekbZ daI;w I;wVj V j o fjlkbdy fcu o daVª Vªksy o


mRrj pqus u as

What is the purpose of Recycle Bin in MS Windows?

fjlkbdy fcu dk ,e ,l foa Mks M l ks

(MS Windows)

es a D;k dke gS a\

Deleted files can be restored r estored back back Viruses can can be scanned To recycle recycle power power All of these

o o o o

o o o o

fMyhV fd;s x, x, QkbYl okil fjLVks j dh tk ldrh gS okbjl LdSu fd;s tk tk ldrs gS gSa ikoj fjlkbdy ds fy;s fy;s bues a ls ls lHkh lHkh


mRrj pqus u as

You whant to write a document with formatting and clipart. Which application will you use?

vki QkWese Zfs Vax vkSj fDyi vkVZ okyk ,d MkWD;qe as V cukuk pkgrs gS gSA vki fdl vfIyds kui ’kui dk bLrseky eky djs ax\ x s\ o o o o

MS Excel Acrobat reader Notepad MS Word

QUESTION: 6 JPEG represents one of of the following file types: o o o o

Image Video Audio Text

JPEG bu

es a ls ,d ,d Qkby dks n’ kkZ kkZrk gS besy ohfM;ks vkWfM; VsDLV DLV


mRrj pqus u as

Which of the following shortcuts is used to move t o the previous sheet of the workbook?

dkSu&lk 'kksVZVZdV odZcqcqd ds fiNyh fiNyh 'khV ij tkus ds ds fy;s fy;s bLrs bLrseky eky fd;k tkrk gS\ Alt + Page Up Alt + Page Down Ctrl + Page Up(correct) Ctrl + Page Down

vkWYV $ ist vi vkWYV $# ist Mkmu

daVª Vªky s $ ist vi (correct) daVª Vªky s $ ist Mkmu QUESTION:8 Choose the correct answer. lgh lgh

mRrj pqus u as

Sheet 3 is a copy of sheet 2. When you change values in Sheet 2 what will happen to the corresponding values in Sheet 3?

'khV 2] 'khV 3 dh dkWih gS A tc vki 'khV 2 es a oS oSY;w cnyrs cnyrs gS gSa rks rks mu mu oWY;w t+ t dk + dk 'khV 3 es a D;k D;k gksxk\ xk\ The values will change to match The values values will not change to match The values are are replaced with error error value #REFI The values are replaced with the error error value #VALUEI #VALUEI

mlh rjg oSY;w cny cny tk,xh oSY;w ml ml rjg ugha cnys cnys axh xh oSY;w] ,jj oSY;w #REF ls cny tk;s axh xh oSY;w] ,jj oSY;w #VALUE ls cny cny tk;s axh xh

QUESTION:9 Which of the following shortcuts is used to move to the first cell of the worksheet?

bues a ls ls dkS dkSu&lk 'kkWVZdV odZ 'khV dh igys ls lsy es a tkus tkus ds ds fy;s bLrs bLrseky eky fd;k tkrk gS\ Alt + Home Ctrl + Home Shift + Home Ctrl + PgUp

QUESTION:10 Choose the correct answer. lgh

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pqus u as If you wanted to sort an employee file so that they would be listed alphabetically by last name and first name within individual zip codes (smallest to largest), which of the following would be the correct order of the sort?

;fn vki ,aIyk;h Iyk;h QkbZy cukuk pkgrs gS gS a ftlls ftlls muds muds uke uke ds va vafre fre vkSj igys v{kj v{kj ls fyLV fyLV fti dks M ¼lcls Nks NksVs Vs ls lcls cM+ cM+ s es es a½ es cu a cu ldsA buesa ls ls dkS dkSu&lk Øe lgh gksxk\ xk\ o

o

o

o

o

Zip codes (ascending), then last name (ascending), then first name (ascending) Last name (ascending), then first name (ascending), then zip codes (descending) Zip codes (descending), then last name (ascending), then first name (ascending) Last name (descending), then first name (descending), then zip codes (descending)

fti dksM ¼c<+ rs Øe Øe esa½]½] fQj vkf[kjh uke ¼c<+ rs Øe Øe es a½] fQj igyk uke ¼c<+ rs Øe es a½

o o o

vkf[kjh uke ¼c<+ rs Øe esa½] fQj igyk uke ¼c<+ rs Øe ess½] fQj fti dks M ¼?kVrs Øe es a½ fti dksM ¼?kVrs Øe es a½] fQj vkf[kjh uke ¼c<+ rs Øe es as½] fQj igyk uke ¼c<+ rs Øe es a½ vkf[kjh uke ¼?kVrs Øe es a½] fQj igyk uke ¼?kVrs Øe es a½] fQj fti dks M ¼?kVrs Øe esa½


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Passage :

What will happen if you make a selection as shown in t he image?

D;k gksxk vxj vki fp= es a fn;s x;s lsyDs ’ku ds tS ls lsyDs ’ku djrs gS\ A. B. C. D.

Only employees of r&D department are listed Pallavi would be assigned to the R&D department R&D would be assigned priority number 2 in the organization Pivot table of the department and employee name would be created

o

flQZ vkj,uMh fMikVZe asV ds ,aIyk;hl dh fyLV iYyoh vkj,uMh fMikVZe aVs es a vlkbu gks tk;sxh vkj,uMh vkWxZukbts ’ku es a nw ljs uacj dh izkb;kfjVh es a vlkbu gks tk;sxk fMikVZe aVs vkSj ,aIyk;h ds ukeks a dh fiosV Vscy cu tk;s xh

o o o

QUESTION:12 Choose the correct answer. lgh

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Which of the following must be entered first, when you are typing an equation into a cell?

lsy es a bDos ’ku fy[krs le; lcls igys bues a ls D;k fy[kuk pkfg;\ s

o o o o

o o o o

The first cell reference Parenthesis/Bracket Quotation marks An equal sign

igyk lsy jsQjsUl dks"Bd@czd S Vs dksV ’s ku ekdZ cjkcj dk fu ’kku


mRrj pqu as

Passage :

According to an employee referral policy in „good Deal Company ‟. Shankar referred 6 people to join various posts in the organization. Out of those, only people with more than 7 years of experience were selected. Which of the following functions would be the best to calculate the total bonus amount that Shankar would get?

xqM Mhy daiuh dh ,aIyk;h jsQ jy s ikWfylh ds vuqlkj 'kadj us 6 yksx aks ds uke dk jsQ jl a ss daiuh ds fMQjs aV iks LV~l ij ;ksxnku ds fy, fd;kA bues a ls mUgh yksx aks dk flysD ’ku gqvk ftuds ikl 7 lkyks a rd dke djus dk vuqHko FkkA bues a ls dkSu&lk QkWe Zw yk 'kadj dks feys cksul dh dSydqys ’ku djus ds fy, lgh gksxk\ o o o o

SUM SUMIF MAX IF


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Question What will be the result of the formula used in the image?

fp= es a mi;s kx fd;s x, QkWe Zw yk dk fjtYV D;k gksxk\ o o o o

1 0 2000 7.2


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Passage:

Question The worksheet had been checked for spelling and has been saved. Before sending it to the printer you want to see how it will look. Which button do you select?

fdlh odZ ’khV es a Lisfyax tk¡p dj ysus ds ckn ls o djds j[k fn;k x;k gSA fiz aVvkmV ysus ls igys vki ;g ns[kuk pkgrs gS a ;g MkWD;w e asV dSlk fn[ksxkA blds fy, vki dkSu&lk cVu ls yDs V djrs gS\a o o o o

A B C D

QUESTION: 16 (Based on below Passage)Choose the correct answer. lgh Passage :

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Question What will happen if you make a selection as shown in the image?

D;k gksxk ;fn vki fp= ds vuqlkj flysD ’ku djs ax s\ Only people from Durban country are listed o Durban would be assigned priority number 5 in the organization o Pivot table of the country and person‟s name would be created o Matt would be assigned to the Durban country o

o o o o

ds oy McZu (Durban) ns’k ds yksx aks dh fyLV cusxh vkWxZfuts + lu es a McZu (Durban) dks ik¡pok iz kb;kfjVh uacj fn;k tk;sxk ns’k vkSj yksx aks ds uke dh fios V Vscy cu tk;s xh McZu ns’k dks eWV (Matt) vlkbu gks tk,xk

QUESTION: 17 (Based on below Passage)Choose the correct answer. lgh Passage :

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Question What does the image represent?

fp= D;k fn[kkrk gS\ o o o o

o o o o

Pivot table inserted Filters applied Advanced filter applied Vlookup table inserted

fiosV Vscy Mkyh ¼bulVZ½ dh xbZ fQyVlZ yxk;s x;s vM~oWULM fQYVj yxk;k x;k ohyqdvi Vscy Mkyh ¼bulVZ½ dh xbZ


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To enter a line break in the wrapped text cell, pr ess……………..

jSi VsDLV lsy es a ykbu czsd Mkyus ds fy;s nck;s axs % A. Alt + Enter

(correct)

B. Shift + Enter C. Ctrl + Enter D. Home + Enter


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a

mRrj

Question : Which of the following would be the best formula to identify whether a student has passed or failed a test based on the scores given in the image? Given that : students who have secured a score greater than 30% have passed the test.

dksbZ Nk= ikl gqvk gS ;k Qsy] fp= es af, x, Ldks j ds vk/kkj ij ;g tku fy, dkSu&lk Qkew Z yk bues a ls lcls T;knk lgh gksxk\ fn;k x;k gS fd Nk= us 30 iz r’ f kr ls T;knk Ldks j fd;k gS mUgks au s Vs LV ikl fd;k gSA\ o o o o

HLOOKUP NOT IF (correct) LEN


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pqu as What will be the result of the function LEN (A1) where A1 = “

Phoenix ”?

QaD ’ku gksxk\ o o o o

LEN(A1

tgk¡

A1=’PHOENIX’

gS] dk fjtyV D;k

7 (correct) 8 3 10


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You want to access the data on C : drive on your PC. Where will you look into to find C: directory? o o o o

My Computer Start Menu Control Panel Desktop

(correct)

QUESTION: 22 Choose the correct answer lgh What is the use of a UPS?

mÙkj dk pquko djA a s

UPS dk D;k bLrseky gS\ o o o o

o o o o

Provide uninterrupted power in case of fluctuations or power cut. (correct) Amplify the power from the voltage supply to match computer power requirement. Convert AC voltage into DC to provide DC power to computer None of the above

fctyh pys tkus ij ;k ckj&ckj tkus ij fcuk fdlh :dkoV ds fctyh igq¡pkuk (correct) fctyh dks oksYVkst lIykbZ ls daI;wV j ds fglkc ls c<+ kuk dEI;wV j dks Mh lh (DC) oksYVst nsu s ds fy;s , lh (AC) ls Mh lh (DC) oksYVst es a cnyuk bues a ls dksbZ ugha


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If you are working on two different excel workbooks and you wish to view both at the same time, which of the following options will let you do that?

vxj vki nks vyx ,DLlsy odZcqd ij dke dj jgs gS a vkSj vki nksu aks ,d lkFk ns[kuk pkgrs gS a rks bues a ls dkSu&ls rjhds ls vki ;s dj ik;s ax s\ o o o o

o o o o

New Window Arrange All (correct) Switch Windows Split

U;w foaMks vja st vkWy (correct) fLop foaM l ks fLIyV


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Combined names of the people are given in the image. Which of the following features would be used to separate the first and the last name? o o o o

Sort ascending Custom filter Text to column Ungroup

(correct)


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Which command copies highlighted text in MS Word?

,e ,l oMZ o o o o

a dkSu&lk (MS Word) es

Ctrl + V Ctrl + C Alt + C Alt + V

dekaM gkbykbVsM VsDLV dks dkWih djrk gS\

(correct)


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What pivot table toolbar button updates the data in a pivot table or pivot chart report, if the source data has been changed?

;fn lks lZ MkVk dks cny fn;k tk;s rks fiosV pkVZ ;k fioV s Vscy es a MkVk dks dkSu&lh fiosV Vscy cVu viMsV djsxk\ o o o o

Format report Pivot table Refresh data (correct) Show detail


mRrj pqu as

. In Hogwarts school, students are placed into different houses based on their behavior. Which of the following formula can be used to assign a house to Harry, given that if a student is “Good” he/she is assigned “Gryffindor” and if “Bad” he/she is assigned “Slytherin”. o o o o

=IF(B2==Good,”Gryffindor”,”Slytherin”) =IF(B2=” Good”,” Gryffindor”,”Slytherin”) (correct) I F( B2=Good , Gryffindor , Slytherin ”) IF(B2==‟Good‟, Gryffindor , Slytheirn”) “

”

”

”

”

”

”

”


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pqu as

You want to change the figure on the left to make it appear like the figure on the right. What steps would you follow for this purpose? o o o

o

Select data>F5>blanks>Ctrl+(-) Select data>F6>blanks>Ctrl+(+) Select data>F5>blanks>Alt+(-) Select data>F6>blanks>Alt+(+)

(correct)


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In MS Windows, to shut down the computer correctly, one would.

,e ,l foaMks (MS Windows) es a daI;wV j dks lgh ls can djus ds fy;s] vki o o o o

Turn off the power switch Click on Start then select „Shut Down then select Shut Down Click on Start then select „Reset Simply turn off the monitor

(correct)

ctyh ds fLop dks can djs axs o vki ^^LVkVZ** cVu ij fDyd djs ax s fQj ^^’ kV Mkmu** dks pqu asx s vkSj fQj ^^’ kV Mkmu** djs axs o

(corre ct) o

^^LVkVZ** cVu es a fDyd djs axs fQj ^^fjlsV** dks pqu asxs

o

lh/ks ekWfuVj dks can dj ns axs


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best dks nsf[k;s] ;fn mi;ksxdrkZ ¼;wt j½ + dkWye A ds igys v{kjks a dks cM+ s v{kjks a es a fy[kuk pkgrk gS] oks D;k djs xk\ o o o o

Select B1 cell>Category TEXT>function PROPER Select A1 cell>category TEXT>function PROPER (correct) SelectB1 cell>category INFORMATION>function TEXT Select A1 cell>category INFORMATION>functionTEXT


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bues a ls dkSu&lk 'kkWVZdV fdlh ls y dks] tks vHkh fdlh nw ljh lsy ds nk;ha rjQ gS] ew o djus ds fy, fd;k tk;s xk\ o o o o

VWc (TAB) f'k¶V $ VWc (SHIFT+TAB) f ’k¶V (SHIFT) vkYV $ VWc (ALT+TAB)

(correct)


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bZesy es lst es a bues a ls dkSu&lh QhYM ugha gks rh gS\ o o o o

Acc BCc CC To

(correct)


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bues a ls D;k ,ClkWY;wV lsy jsQjs a l gS a\ o o o o

P72 G$9 $K356 $F$8 (correct)


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Question :

,d fyLV cukrs le;] ,d mi;ksxdrkZ ¼;wt j½ + dks fn;k x;k ,jj es lst fn[kkbz ns rk gSA bl ,jj dk eq[; dkj.k D;k gS\ o o o o

mi;ksxdrkZ mi;ksxdrkZ mi;ksxdrkZ mi;ksxdrkZ

¼;qt j½ + ¼;wt j½ + ¼;wt j½ + ¼;wt j½ +

us fyLV esa ds oy flaxy lsy lsyDs V fd;kA us fyLV es a ds oy ,d dkWye lsyDs V fd;kA us ,d ls vf/kd ls y lsyDs V fd;s ysfdu iw jh fyLV ughaA us iw jh fyLV lsyDs V dj yhA


(correct)

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Question : What is the most appropriate formula you can put in the cell B2 to calculate a 7% tax?

lsy

B2

es a 7 iz r’ f kr VSDl dh fxurh djus ds fy;s bues a ls dkSu&lk QkWe Zw yk lcls lgh gksxk\

o

=A2*0.07 (correct) =A2*7% =A2*1.07 =A2+(A2*0.07)

o o o


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dhcksMZ es a

F1, F2, F3, F4 vkfn o o o o

cVuks a es a

“F” dk

D;k eryc gks rk gS\

QkbU M Qkby Qkse ZsV QaD ’ku (correct)


mRrj pqu as

Question Consider the image given. How can you change the text from „B‟ to „A‟?

nh xbZ best dks nsf[k;sA vki VsDLV dks QkWeZ A ls QkeZ o o o o

o o o o

B es a

dSl s cnys ax s\

Merge text Left Align text Wrap text Justift Text

etZ VsDLV ys¶V vykbu VsDLV jSi VsDLV (correct) tLVhQkbZ VsDLV


mRrj pqu as

If the user wishes to insert five new columns, how many columns should he select at a time?

;fn mi;ksxdrkZ ¼;wt j½ 5 u;s dksye Mkyuk ¼iqV djuk½ pkgrk gS] ,d ckj es a mls fdrus dkWye lsyDs V djus pkfg;\ s o o o o

1 2 3 5 (correct)


mRrj pqu as

In a word processing package the feature, that displays a document on a screen in a form that closely resembles how the printed document will look like is

oMZ iz ls ks flax iSdst es a dkSu lk Qhpj gS tks ,d MksD;we sVa dks yxHkx mlh :i es a fn[kkrk gS tSlk dh og MkWD;qe as V fizaV gksus ds ckn fn[kkbZ nsxkA

o

Page Setup WYSIWYG Print Preview Style sheet

o

ist lsVi

o

WYSIWYG

o o o

o o

fiz aV izhO;w (correct) LVkby 'khV


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Question : To create a Drop down, as shown in the image, what should the data validation criteria be?

,d MªkWi Mkmu cukus ds fy,] tSlk fd fp= es a fn;k x;k gS] MsVk osfyMs ’ku dk D;k ØkbVhfj;k gksuk pkfg,\ o o o o

Any Value Text length List Custom

o o o o

dksbZ Hkh osY;w VsDLV dh yackbZ fyLV (correct) dLVe


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Question : Consider the image. If the user wants to copy the contents of column A and paste it to row 7, which of the following features should be used?

best dks nsf[k;s] ;fn mi;ksxdrkZ ¼;wt j½ dkWye x, QhplZ es a ls fdldk bLrseky djuk pkfg,\ o o o o

A

dh phtks a dks dkWih djds 7oha jks es a is LV djuk pkgrs gS aA fn;s

Paste all Skip blanks Transpose Link


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In Windows XP, which key combination is used to minimize all activ e indows i.e. to display the desktiop?

foaM l ks XP es a dksu&lk cVu dkfEcus ’ku pkyw foaM l ks dks NksVk djus eryc Ms LdVkWi fn[kkbZ ns us ds fy;s fd;k tkrk gS\ o o o o

Start+e Start+u Start+f Start+d

(correct)


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lsy ds des aV ns[kus ds fy;s & o o o o

balVZ esuq es a ,fMV dekaM dks fDyd djs a foaMks esuq es a fMLiys des aV dekaM dks fDyd djs a ekÅl ikWbaVj dks lsy ij j[ka s (correct) O;w esuq es a des aV dekaM dks fDyd djs a


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You want to compress a file to make it smaller in size to transfer it. Which software will you use to compress it?

vki ,d Qkby dks VªkUlQj djus ds fy;s Nks Vk ¼dai l½ zs djuk pkgrs gSaA bldks NksVk ¼dai s l½ z djus ds fy;s vki dkSu lk lkW¶Vos;j bLrseky djs ax\s WinCompress WinDelete WinZip None of the above

o o o o

foudEiz s Ll foufMyhV foufti (correct) bues a ls dksbZ ugha

o o o o


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Which of the following shortcuts is pressed to centrally align the text in a cell?

lsy es a fns; s VsDLV dks ls aVj es a djus ds fy;s bues a ls dkSu&lk 'kkWVZdV nck;k tkrk gS\ Ctrl + C Ctrl + J Ctrl + E Ctrl + M

o o o o


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cgqr cM+ s MkVk ¼4000 ,e ch½ dks nw ljs daI;wV j es a VªkULQj djus ds fy, vki fdl pht dk bLrs eky djs axs\ o o o o

¶ykWih fMLd lhMh& jkse (CD – ROM) MhohMh (DVD) (correct) fti Mªkbo


mRrj pqu as

How do you rename a file?

vki Qkby dk uke dSls cnys ax s ¼fjuse½\ o o o o

o o o o

Shift + left click on the file and choose Rename in the menu Ctrl + left click on the file and choose Rename in the menu Double click on the file and choose Rename in the menu Right click on the file and choose Rename in the menu

Qkby Qkby Qkby Qkby

is Shift + ys¶V fDyd djs ax s vkSj esuw esa ls fjuse dks pqu asxs is Ctrl + + ys¶V fDyd djs ax s vkSj esu w es a ls fjuse dks pqu asx is Mcy fDyd djs ax s vkSj esuw es a ls fjuse dks pqu asxs is jkbV fDyd djsxs vkSj ew u w es a ls fjuse dks pqu asxs (correct)


vxj vki gksxk\

“FUTURE’

o

FTR

o

UUE

o

6 1

o

'kCn fy[kus ds fy;s

LEN

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QkWe Zwy k yxkrs gS a rks D;k ifj.kke

(correct)


mRrj

pqu as uhps fn;s x, es a D;k gkMZ os;j ugha gS a\ o o o o

gkMZ fMLd fiz aVj dhcksMZ vlsEcyj (correct)


mRrj

pqu as You are a media planner and you use a software to extract data about various advertisers on Radio Country, their spends, frequency & duration of advertising. You need to identify the top 10 advertisers in terms of their spends.Which is the most appropriate way of arranging the data,if you want the advertiser spending the largest amount to be on the top? o o o o

Sort in ascending order Sort in descending order Filter in ascending order Filter in descending order

vki ,d ehfM;k IyW uj gS a vkSj cgqr lkjs ,MojVkbtlZ dk MkVk muds [kpks a Za] ÝhDosUlh vkSj ,MojVkbftax dk le; jsfM;ks daVªh ij ysus ds fy;s vki ,d lkW¶Vos j dk bLrseky djrs gSaA vkidk 10 cM+ s ,MojVkbtlZ dks muds [kpks a Z ds fglkc ls igpkuuk gSA MkVk dks lgh ls vja st djus dk dkSu&lk lcls lgh rjhdk gS] ;fn vki lcls T;knk [kpZ djus okys ,MojVkbtj dks lcls Åij j[kuk pkgrs gS a\ o o o o

c

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o o o o

Sort and Filter Generate Drop Down alphabetically Sort Alphabetically only Filter by the starting alphabet only

fp= D;k fn[kkrk gS\ o o o o

lkWVZ ,s aM fQYVj vkYQkcsV ds fglkc ls MªkWi Mkmu cukuk ds oy vkYQkcsV ds fglkc ls lkWVZ djuk ds oy igys vkYQkcsV ds fglkc ls fQYVj djuk


mRrj pqu as

What will you use as the search term if you want to search for only MS Word files on your Computer?

;fn vki ds oy ,e ,l oMZ o o o o

(MS Word)

dh Qkby vius dI a ;wV j esa
*.doc %.doc .word

•

&.word


mRrj pqu as

You try to install a software.It gives you a prompt,"Not enough space".How will you remedy this? o o o o

Increase the memory of the PC Use a different CD of the same software Buy a new display adapter Add/Replace hard disk with a higher capacity

vki ,d lkW¶Vos;j Mkyus dh dksf ’k ’k djrs gS a] ;g vkidks tokc ns rk gS ^^i;kZIr txg ugha gS**- vki bls dSls Bhd djs ax s\ o o o o

ih lh (PC) dh ese jh ks dks c<+ kuk mlh lkW¶Vos;j dh nw ljh lh Mh (CD) dk bLrseky djuk ,d u;k fMlIys vMkWiVj [kjhnuk vf/kd {kerk okyh gkMZ fMLd dks yxkuk@tksM+uk


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o o o o

=SUM(Sales}- A3 =Sum(A1:A5)*5 =SUM(A1:A5)/(10-0) =SUM(A1:A5}-10

bues a ls dksu&lk QkWe Zy w k ,DLlsy uha gy dj ik;sxk\ o o o o

=SUM (Sales)-A3 =Sum(A1:A5)*5 =SUM(A1:A5)/(10-0) =SUM(A1:A5)-10


mRrj pqu as

Which command pastes the copied text in MS Word? o o o o

Ctri+ V Ctri+C Alt+C Alt+ V


mRrj pqu as

Which feature of Excel has the following advantages? (i) (ii)

It can speed up data entry It can prevent spelling errors by people who enter data Advanced

o

Filter o

Sorting Pivot

o

Table Drop

o

Down

,DLlsy ds dkSu&ls Qhpj ds uhps fn;s x;s Qk;ns gS a\ 1- ;s MkVk ,aVªh dks rsth ls dj ldrk gS 2- ;s mu yksx aks dh Lisfyax dh xyfr;ks a dks Bhd djrk gS tks MkVk ,aVªh dj jgs gS a o o o

,MokaLM fQYVj lkWfVZ ax fiosV Vscy

MªkWi Mkmu

o


mRrj pqu as

Which of the following is not an Operating System (OS)? o

DOS o

Linux o

Solaris o

Tenix

uhps fy[ks es a ls dkSu&lk ,d vkWijs fVax flLVe (OS) ugha gS\ o

o o o

MkWl (DOS) fyuDl lksyfs jl VsfuDl


vkids ikl ,d

PDF

Qkby gSA bl

o ,e EXCEL)

,l ,DLlsy

o ,e WORD)

,l oMZ

o

PDF

mRrj pqu as

Qkby dks [kksyus ds fy;s fn;s x;s lkW¶Vos;jvks a es a ls fdldh t:jr gksxh\

(MS

(MS

vkØkscWV

jhMj o

is aV You have a file with an extension pdf.Which of the following softwares is needed to open this file? o

MS

Excel o

MSWord o

Acrobat

Reader o

Paint


mRrj pqu as

fn[kk, x;s cVu dk D;k bLrs eky fd;k tkrk gS\ o o o o

ba lVZ fd, jks@dksye lsYl dh jks@dksye

x, VsDLV dh Qkse ZsfVax ds fy;s Mkyus ¼iqV djus½ ds fy, df a M ’kuy Qkse ZsfVax ds fy;s dks fMyhV djus ds fy,

The button shown is used to ------o o o o

Set the formatting of inserted text Insert rows/columns Set the conditional formatting of the cells Delete rows/columns


bues a ls fdl ds fy,] Dos;VhZ o o o o

(QWERTY) dk

mRrj pqu as

bLrseky fd;k tkrk gS\

LØhu ysvkmV Ekml cVu ysvkmV oMZ iz ks lsflax lkW¶Vos;j dhcksMZ ysvkmV

In reference to which of the following,QWERTY is used? o o o o

screen layout mouse button layout word processing software keyboard layout


mRrj pqu as

In a list of employees, the personaldetails like phone no,008,gender,etc are given.You wish to find out the number of male employees. Which of the following formulas,will you use?

,EIykW;h dk ,d fyLV es a muds ilZuy fMVsYl] tUefrfFk ¼MsV vkWQ cFkZ½ Qksu ua cj] fyax vkfn fn, x, gS sA vki bl fyLV ls esy ,EIykW;h dh Vks Vy la[;k tkuuk pkgrs gSAa blds fy, bues a ls dkSu&lk Qkew Z yk mi;kx s djs ax s\ o o o o

COUNT(range,"Male") COUNTIF(range,"Male") SUM(range,"Male") SUMIF(range,"Male")


mRrj pqu as

Which key combination is used to switch between active windows? o o

ctrl+ta alt+tab

tab None of these

o o


mRrj pqu as

What does a file with extension WMV contain? o

Sound o Image o Text o Video


mRrj pqu as

When a computer is switched on, where is the operating system loaded? o o o o

BIOS ROM RAM POST


mRrj pqu as

What is the full form of WWW? www dk Qqy QkWeZ D;k gS\ o o o o

Wide World Web Wireless World Web Wired World Web World Wide Web


mRrj pqu as

Which key is used to enable/disable text overwriting?

dkSu ls cVu ds bLrseky ls VsDLV vks ojjkbfVax dks pky@ w can fd;ktk ldrk gS\ o o o o

Alt Ctrl Insert Delete


mRrj pqu as

You deleted a file accidently.Where will you look for it? o o o

It cannot be recovered In Recycle Bin Find Files In Control Panel


mRrj pqu as

What symbolis used to enter the number as text?

,d uacj dks VsDLV ds tSls ,UVj djus ds fy;s dkSu lk fla cy bLrseky fd;k tkrk gS\ o

„

o

“

o o

= +


mRrj pqu as

MkVk dks fQYVj djuk bues a ls fdl dke esa enn ugha djrk\ o o o o

flQZ oWY;w dks fQYVj djus es a ftUgs a mi;ksxdrkZ ¼;wt j½ fuf ’pr djrk gS Åij vkSj uhps dh oWY;w ns[kus ds fy;s M~;fw IydsV osY;w dks tYnh ls ns[kus ds fy;s fQYVj djus es a ,d [kkl Øe es a yxkus ds fy;s fQYVj djus es a

Filtering data does not help in which of the following functions? o o o o

Filter to see only the values that the user specifies Filter to see the top or bottom values Filter to quickly see duplicate values Filter to arrange in a particular sequence


mRrj pqu as

Identify the button that you would click to organize the selected column in ascending order? o o o o

A B C D


mRrj pqu as

bues a ls dkSu&lk Qa{ku 'kCn es a v{kjks a dh fxurh djus ds fy;s bLrseky fd;k tkrk gS\ Which of the following functions is used to count the number of characters in a word?

o o o

COUNT SUM CHAR


mRrj

pqu as fn;s x, fp= es a daiuh ds izksx ke z dh fyLV gSA ,p vkj ¼ HR½ fMikVZe asV vxLr eghus ds lsdaM gkQ es a iM+u s okys tUe fnuks a dh la[;k tkuuk pkgrk gS rkfd ,EIykW;h ds fy, xzhfVax dkMZ [kjhnk tk lds A rks tUe fnuks a dh la[;k tkuus ds fy, dkSu&lk Qa D ’ku bLrseky fd;k tk ldrk gS\ In the image,schedule of a company is listed out. The HR department needs to find out the number of "Birthdays" in the latter half of August to purchase greeting cards.Which function can be used to find the number of "Birthdays"?

o o o o

=COUNTIF(B2:B17,"Birthday") =SUMIF(B2:B17,"Birthday") =SUM(B2:B17) =LEN(B2:B17,8)


mRrj pqu as

Which of the following features will display the text 'Lorem lpsum',as shown in the image?

bues a ls dkSu&lk Qhpj yks jsu bIlqe dks fn[kk;sxk] tSlk dh best es a fn[k jgk gS\

o o o o

o o o o

Merge cells Shrink to fit Wraptext Rotate text

etZ lsYl fQV djus ds fy, NksVk djuk jSi VsDLV jksVsV VsDLV


mRrj pqu as

You want to print a long worksheet such as the one given,so that the titles in row 1 appear at the top of every page.Which of the following options should be used?

Print Titles Print Area Print cell Print

o o o o


mRrj pqu as

You have completed the worksheet and want to make certain that you have not made spelling or grammar errors. Which button will you select? o o o o

A B C D


mRrj pqu as

In the image, what does the red triangle signify? o o o o

Error in the cell Font color of the text in the cell is red Formula cannot be entered into the cell Comment associated with the cell

best es a yky Vªkbaxy D;k crkrk gS\ o o o o

lsy lsy lsy lsy

es a ,jj ds VsDLV dk jax yky gS es a QkWe Zw yk ugha Mkyk tk ldrk ds lkFk ds desaV


mRrj pqu as

In the given image,how can you select the non adjacent cells highlighted in blue? Shift All Ctrl Visual Basic Macro

o o o o


mRrj pqu as

Consider the image.How many columns have an active filter? o o o o

1 2 3 4

QUESTION: 79 (Based on below Passage)Choose the correct answer. lgh What will be the result of this VLOOKUP() function?

o o

1% 2%

mRrj pqu as

o o

3% None of the above


mRrj

pqu as Company 'Rising Stars' has many suppliers as shown in the image.It would make payment to only those suppliers whose materials meet their specifications. How can the total amount payable be calculated based on the information given in the image?

o o o o

=SUM(B2 B3,B6:B7) =COUNTIF(B2:B7,"Yes",C2:C7) =SUMIF(B2:B7,"Yes",C2:C7) =COUNT(B2:B7,"Yes",C2:C7)


mRrj

pqu as What will be the result of the formula used in the image?

o o o o

1 4 3 9

QUESTION: 82 o o o o

Email Id

vkWuykbu xzhfVax dkMZ ijekWe a l sZ LVsVl fjiksVZ eksfVos’kuy ¼iz j.kk s nsu s okys½ lUns’k Åij ds lHkh (correct)

QUESTION: 83 MS Word o o o o

Ctrl+V (correct) Alt+V Alt+C Ctrl+C

QUESTION: 84 Word MS Word

o o o o

Print Preview (correct) Quick Print Publish Prepare

QUESTION: 85 QWERTY

Ekkml cVu ysvkmV o LØhu ysvkmV o dhcksMZ ysvkmV (correct) ks flax lkW¶Vos;j o cMZ iz ls o

QUESTION: 86 Passage:

MS Word

o o o o

A (correct) B C D

QUESTION: 87 Gmail

(correct)

QUESTION: 88

o o o o

Ctrl+D Ctrl+F Ctrl+H (correct) Ctrl+R

QUESTION: 89 “CC”

o o o o

vkidks fMikVZe aVs ds gj ba lku dks rkfd mUgs a bl bZey s ds ysunsu ds ckjs es a tkudkjh jgsA dsoy mu yksx aks dks ftUgs a bl bZey s ds ysunsu dh tkudkjh gksuh t:jh gSA (correct) vkidks nks Lrks a dks rkfd os bZey s Mªk¶V dks vkxs bLrseky es a yk lds aA vkidks lqijokbtj dks rkfd os tku lds a fd vkius dke iw jk dj fn;k gSA

QUESTION: 90 www.abc.com

o o o o

Chrome Internet Explorer Bing (correct) Mozilla


mRrj pqu as

QkbaM vkSj fjIys l ds fy, dkSu&lk 'kkWVZdV gS\ o o o o

daVªky s (CTRL) + H daVªksy (CTRL) + F daVªky s (CTRL) + R daVªksy (CTRL) + D


lgh mÙkj pqu as bues a ls fdl fodYi dk bLrseky fn[kkbZ xbZ rLohj dks vkids Word MkWD;we aVs es a ,s aVj djus ¼Mkyus½ ds fy, fd;k tk,xk\ o o o o

Picture SmartArt Shapes Chart


lgh mÙkj pqu as Question

nh xbZ rLohj ns[ aksA baVjuSV czkmt+ j es a gkbZykbV fd, x, fgLls dk D;k dke gks rk gS\ o o o o

bls czkmtj dS lk fn[krk gS ;g cnyus ds fy, bLrseky fd;k tkrk gSA ;g ,s ª Msl ckj gS tgk¡ osclkbV [kksyus ds fy, mldk ,s ª Msl Vkbi fd;k tkrk gSA bldk bLrseky esy ckWDl es a Qkby [kkstus ds fy, fd;k tkrk gSA bldk bLrseky] vdlj bLrseky gksu s okys osc ,s ª Msl dks ls o djus ds fy, fd;k tkrk gSA


lgh mÙkj pqu as

vkids ikl ,d best ¼rLohj½ gS ftlds lkFk dbZ Icon gS aA ikB~; Text ¼ ½ dks nk;h rjQ Align djus ¼lh/k es a ykus½ ds fy, vki bues a ls fdldk bLrseky djsx a \s D B A

o o o o

C


lgh mÙkj pqu as nh xbZ rLohj ns[ aksA gkbZykbV fd;k x;k fodYi fdlfy, bLrseky gks rk gS\ o o o o

bZey s [kkstus ds fy,A bZey s dk Subject ¼fo"k;@’ kh"kZd½ fy[kus ds fy,A bZey s dks Øe es a yxkus ds fy,A bZey s fy[kus vkSj Hkstus ds fy,A

QUESTION: 96

lgh mÙkj pqu as fdlh i s ’ oj ks ¼QkWeZy½ esy es a xzkgd ds gkypky iwN us dk lgh rjhdk bues a ls dkSu lk gS\ Hi, I hope you are doing fine. o Dear, How are things at your end? o Hello, I hope things are cool your end! o Hey, how have you been! o

Data Entry Operator (Theory)

Module

:

Data Entry Operator (Theory)

No of Questions : Total Time

:

18 18 Minutes

You will automatically be re-directed to the nex t page after 1 min. Please click next once you have read the information. This time is not part of the total test time. Module Directions

Data Entry. There are total of 18 questions in this section which have to be answered in 25 minutes. For each question, there are two or more choices out of which only one choice is correct. A direction is included with each question. All questions have to be answered and you cannot review any question, once you have moved on to the next question. You will automatically be re-directed to the next page after 1 min. Please click Next once you have read the information. This time is not part of the total test time.

QUESTION: 1

Dirctions :

Choose the correct answer.

The image shows an error message. In which of the following cases will this error message be displayed? A. B. C. D.

When When When When

the operator enters a special character the operator enters an numeric value the operator enters an incorrect value the operator does not enter any value

(correct)

QUESTION 2

Passage: List of tasks to be performed as on 10 March 2012 (Friday): A. Submit a task-list for the next week to the reporting manager so that he can assign priority to the tasks. B. You have received a 5-page source document which needs to be transcribed and delivered to the client within two hours. C. Learn the latest data entry software to increase your typing speed. Dirctions :


Which of the given tasks will be performed last by the operator? A B C

(correct)

QUESTION: 3

Dirctions : Choose the correct answer : Question : Your co-worker Ashish who sits next to you and handles incoming calls, has gone for lunch. The landline phone kept at his desk, on which he gets customer calls, has been ringing for the past 5 minutes. What will you do? A. I will call Ashish on his mobile number and tell him that his landline phone has been ringing for a long time. B. I will take the receiver of the landile phone and keep it aside till Ashish returns since it‟s ringing is disturbing others. C. I will answer the phone call and request the caller to call after 15-20 minutes since Ashish is not at his seat. (correct) D. I will let the phone to continue ringing till Ashish returns from lunch since it is his official phone.

QUESTION: 4

Dirctions :


Question : The image shows an application form filed by a candidate. How many details did the candidate enter correctly? A. B. C. D.

2 3 4 (correct) 5

QUESTION: 5

Directions: answer.

Choose

the

correct

Question: Refer to the given document. If the code is with the format “15D_3E”, “15D” stands for 15 documents and “3E” stands for 3 errors in those 15 documents. Which operator committed the minimum number of errors in all the four weeks? A. B. C. D.

A(correct) B C D

QUESTION: 6

Directions: Choose the correct answer. Question: A. B. C

Refer to the given image and identify the correct posture while typing.

(correct)

QUESTION: 7

Passage:

Guidelines for reporting:

1. Contact the IT team for problems relating to computer software. If they are unavailable, contact the maintenance team. 2. Contact the supervisor for problems relating to co-workers and other team members. 3. Contact the maintenance team for all computer hardware requirements. 4. Contact the HR department in case of complaints against IT team, technical team, or the external technician. 5. Contact the technical support team for all the internet and server related problems. If they are unavailable, contact the external technician. 6. Contact the external technician in case telephone connection is down. If he is not available, then call the technical support team. Directions: Choose the correct answer. Question: Refer to the reporting guidelines given in the passage area. Under which of the following circumstances, an external technician can be called? A. B. C. D.

When you require a company specific software When the monitor of your computer is not working When you are unable to open any website on your internet browser He should be called only when the IT team is unavailable (correct)

QUESTION: 8

Directions: Choose the correct answer. Question: A. B. C. D.

For what purpose, is the following device used?

Photocopying documents Scanning documents Fingerprinting (correct) Printing documents

QUESTION: 9

Directions: Choose the correct answer. Question: If the operator has any confusion while entering the custome r’s personal details, what should be the first step to be taken by the operator? A. Inform the supervisor(correct) B. Ask help from colleagues C. Interrogate the customer D. Do what he thinks is right QUESTION: 10

Directions: Choose the correct answer. Question: An operator takes 2.5 hours to enter data from 50 forms. How many forms will he be able to complete, if he works for 10 hours? A. 125 B. 200(correct) C. 250 D. 500 QUESTION: 11

Question:

An operator is required to arrange the files (as shown in the image)

into different folders for clients. If the file name has the format – “C120_ADD”, “C120” is the customer code and “ADD”

is the type of service request. Each

customer has a unique folder. How many files will be there in the folder meant for the customer C120?

A. B. C. D.

1 2 3 4

(correct)

QUESTION: 12

Choose the correct answer Refer to the given table which lists the errors in the documents sent to customers. Which operator sent the maximum number of ‘incorrect documents’ to customers?

o o o o

10001 10010 (correct) 11000 11010

Questions in Hindi QUESTION: 1

o o o o

MkWdqeVsa QksVksdkWih djus ds fy, MkWdqeVsa LdSu djus ds fy, fQaxjfizVa ysus ds fy, MkWdqeVsa fiz aV djus ds fy,

QUESTION: 2

lgh mÙkj pqu aAs Question

“C120_ADD”.”C120 “ADD”

“UPDATE

o o o

(correct)

QUESTION: 3

lgh tckc qu aAs mfnr Qksu djds crkrk gS fd mlus ,d eghus igys iSu dkMZ ds fy, QkWeZ Hkjk ¼vIykbZ fd;k½ Fkk fd iSu dkMZ cu tkus ds ckn mls vkidh rjQ ls ,d ,e,e,l feysxk ij vHkh rd mls dksbZ ,l,e,l ugha feyk gSA mlds iSu dkMZ ds ckjs es a tkudkjh ys rs le; vkidks irk pyrk gS fd ,ts lh a dh rjQ ls ,d fpV~Bh Hksth xbZ gS ftles a crk;k x;k gS fd mlds }kjk tek fd, x, QkWeZ es a mlds firk dk uke MkWD;qe asV es a fn, x, uke ls vyx gSA tc rd ;g QdZ Bhd ugha fd;k tkrk rc rd mldk iSu dkMZ ugha cuk;k tk ldrkA vki mfnr dks D;k crk,¡x\s A. vkids firk ds uke es a QdZ gksus ds dkj.k dqN ijs ’kkuh vk xbZ gS ftlds dkj.k vkidks ,l,e,l ugha feykA a vkSj lHkh B. vkids firk ds uke es a QdZ gksu s dkj.k geus vkidks esy Hksth gSA Ñi;k bldk tckc ns mfpr lacaf/kr MkWD;qe aVs HkhA (correct) C. vkids firk ds uke es a dqN QWdZ fn[k jgk gSA Ñi;k gekjh osclkbV psd djs a vkSj mfpr ¼t:jh½ dne mBk,¡A D. ;g gekjh xyrh ugha gSA vkids }kjk fn;s x, C;kSj s ¼MhVsYl½ es a firk dk uke xyr gS] blfy, iSu dkMZ cukus dk dke ugha gks ldkA Dirctions : Question :

QUESTION: 4

Dirctions : Question :

lgh tokc pqu aAs nh xbZ Vscyt dks ns[ skA

fjDos LV dksM QkWese aVZs ^^21 B** es a vkf[kjh vkf[kjh v{kj vkWijsVj** Vj** ds fy;s fy;s gSA fdl eghus es es a dks dksbZbZ Hkh fjDos LV dSfUly fUly ugh dh xbZ\ vxLr (correct) F. ebZ G. vizSy H. ekpZ E.

QUESTION: 5

Dirctions :

lgh tokc pqus u aAs

,d dLVej us viuh viuh iz kFkZuk&i= dh d h fLFkfr ¼,sIyhds Iyhds ku ’ku ds LVsVl½ Vl½ dk irk yxkus ds fy, fy, tc viuk fLyi uacj cj Mkyk rks ,d ,jj es lst vk;k] ftles a fy[kk fy[kk Fkk fd ;s uacj cj xyr gSA osclkbV clkbV es a dksbZbZ rduhdh [kjkch gS] blfy, izkFkZuk&i= uk&i= dh fLFkfr ,sIyhds Iyhds ku ’ku ds LVsVl¼ ks fla flax½ x½ esns n jh s gks jgh jgh gSA nks vkWijs ijsVjks Vjks a ls iwNk N k x;k f d bl eqf ’dy dks lq lqy>kus ds fy, fy, ns[kus [kus ¼iz ls os D;k rjhds D;k rjhds viuk,¡ viuk,¡xAs nksuks u aks vkW vkWijsVjks Vjks a ds ds rjhdks rjhdks a es es a D;k D;k cM+k QdZ Fkk\ ,sukykbt ukykbt djuk ¼lc rjg ls ijs ijs kkuh ’kkuh dks le>uk½ le>uk½ A. izkWCye dks ,s ns jh dh lwpuk p uk nsuk uk B. dLVej dks ns ’kkuh ds dkj.k dkj.k dks ¼dLVej ¼dLVej dks½ crkuk C. ijs kkuh lacacf/kr fa /kr mfpr ¼jsys y oss aV½ V½ tkudkjh ek¡xuk (correct) D. dLVej ls la Question :

QUESTION: 6

Passage : lfoZ l

fjDos LV dks iw iw jk ¼gs aM~ My½ ~y½ djus ds ds fy, fy, fun Z s’k ¼xkbZ ¼xkbZMykbUl½% MykbUl½%

1- vxj rhu ;k mll T;knk isfUMa fUMax fjDos LV gS a] rks vkW vkWijsVj Vj dks igys igys lc lc iSafMa fMax fjDos LV dks iw jk djuk pkfg,A 2- vxj isfUMa fUMax fjDos LV nks n ks ls ls T;knk T;knk u gks a rks rks] vkWijsVj Vj dks lHkh lHkh ^tk¡p* p* okyh lfoZ l fjDos LV iw jh djuh pkfg,A 3- ^lq/kkj* okyh lfoZl fjDos LV dks ^,s ^,sM* M* okyh lfoZl fjDos LV ds ckn ckn gh iw jk djuk pkfg,A 4- ^,sM* M* okyh lfoZ l fjDos LV dks ^tk¡ ^tk¡p* okyh lfoZ l fjDos LV ds ckn ckn gh iw jk djuk pkfg,A 5- Vxj dksbZbZ Hkh iS afMa fMax fjDos LV ugha gS a rks] MsVkcs l dks ^viMs ^viMsV* V* djs a vkS vkSj fQj lHkh ^tk¡p* okyh lfoZl fjDos LV dks iw iw jk djs aA Dirctions :

lgh tokc pqu aAs

lfoZl fjDos LV dks iw jk djus ds fy, fn, x, funs Z kks ’kks a ¼xkbM~ykbZUl½ dks nsf[k,A f[k,A ,d vkWijsVj viuh f k¶V ’k¶V 'kq: djrk gS vks j mlds ikl ikl ,d is afMa fMax fjDos LV gSA mls dks dksu lh lfoZl fjDos LV igys iw iw jh djuh pkfg,\ Question :

A. ,sM B. lq/kkj C. iz kIr D. tk¡p

(correct)

QUESTION: 7

Dirctions :

lgh tokc pqu aAs

o o o o

10001 10010 (correct) 11000 11010



o o o o

MsVk Vk cgkyh ¼MsVk Vk fjVª hoy½ MsVk Vk dh tk¡p ¼;sfjfQds fjfQds’ku½ ’ku½ u, MsVk Vk dks 'kkfey 'kkfey djuk MsVkcs Vkcs l dk viMs’ku ’ku (correct)

QUESTION: 9 Passage :


o o o o

tc iz ks lhtj dksM vkS j jsosU;w dksM nksu aks gh QkWe Z es a uk Hks js gks a tc Mkb;Xuksfll dksM QkWe Z es a uk Hkjk gks tc lfoZ l dh rkjh[k es a lfoZ l dk eghuk uk fy[kk gks Åij fn, x, lHkh (correct)

QUESTION: 10

lgh mÙkj pqu a sAs Question

o o o o

6 7 7 8

?kaV s 30 feuV ?kaVs ?kaV s 30 feuV (correct) ?kaVs

QUESTION: 11

lgh tokc pqu aAs Question

(correct)


lgh tckc pquAas Question

“15D_3E” “3E”

o A (correct) o B o C o D

QUESTION: 13


“15D

lqijokbtj dks lwf pr djuk (correct) a ls enn ysuk o lkFkh deZpkfj;ks rkN djuk o dLVej ls iwN o ;gh djuk tks mls Bhd yxs o



mlus QkWe Z es a fti dksM ugha Hkjk gS (correct) o mlus QkWe Z es a izns’k ugha Hkjk o mlus QkWe Z es a viuk iwjk uke ugha Hkjk a dksb Z ,jj ugha gS o bl QkWe Z es o

QUESTION: 15


o o

eS a vius lqijokbtj ls vuq jks/k ¼fjDos LV½ d:¡xk f dos ;g dke lrh’k dks ns ns a D;ks afd mls dkWYl vVs aM djus dk vuqHko ¼,Dlihfj,a l½ gSA eS a lqijokbtj ls dgw ¡ xk fd eS au s ;g dke igys ugha fd;k gS vkSj blfy, bl dke dks djus ls euk dj nw ¡x kA

eS a dke djuk Lohdkj d:¡xk vkSj lrh’k ls enn ek¡x ax w k D;ks afd es js ikl dksbZ vuqHko ¼,Dlihfj,a l½ ugha gSA a ftuds fglkc ls pyuk gS vkSj dke dks o eS a lqijokbtj ls iwN¡wxk fd D;k fu;e ¼:Yl½ gS le>¡x w kA (correct) o


10 ekpZ 2012 ¼’kqØokj½ dks fd;s tkus okys dkeks a dh fyLV% A.

B.

C.

vxys g¶rs ds dkeks a dh ,d fyLV fjiksfVa Zx eSut s j dks ns a ftlls og dkeks a dks iz kFkfedrk ¼izb;kfjVh½ ds fglkc ls ckaV ldsAa vkidks ,d 5 ist dk lks lZ MkWD;qeVsa feyk gS ftls vkidks 2 ?kaV s es a DykbaV dks Vkbi djds nsuk gSA viuh Vkbfiax LihM c<+ kus ds fy, u, MsVk ,aVªh lkW¶Vos;j dks lh[ks aA

lgh tokc pquAsa Question

o o o o

A B C B

B C A A

C A B C (correct)


lfoZl fjDosLV dks iw jk ¼gS aM~y½ djus ds fy, funs Z’k ¼xkbZMykbUl½% 1- vxj rhu ;k mlls T;knk isfUMax fjDos LV gSa] rks vkWijsVj dks igys lc is afMax fjDos LV dks iw jk djuk pkfg,A 2- vxj is afUMax fjDos LV nks ls T;knk u gks rks] vkiWijsVj dks lHkh ^tk¡p* okyh lfoZ l fjDosLV iw jh djuh pkfg,A 3- ^lq/kkj* okyh lfoZ l fjDos LV dks ^,sM* okyh lfoZ l fjDos zLV ds ckn gh iwjk djuk pkfg,A 4- ^,sM* okyh lfoZl fjDos LV dks ^tk¡p* okyh lfoZl fjDos LV ds ckn gh iw jk djuk pkfg,A 5- vxj dksbZ Hkh is afMax fjDos LV ugha gS rks] MsVkcs l dks ^viMsV* djs a vkSj fQj lHkh ^tk¡p* okyh lfoZ l fjDos LV dks iwjk djsAa lgh tokc pqu aAs

Question

tk¡p o lq/kkj o ,sM o lq/kkj o

,sM ,sM tk¡p tk¡p

lq/kkj (correct) tk¡p lq/kkj ,sM


fjiksfVZ ax ds funs’Z k ¼xkbZMykbUl½ 1- daI;wV j lkW¶Vos;j dh fnDdr ds fy, vkbZ Vh Vhe ls laidZ djs aA vxj oks miyC/k ugha gS] rc es aVsu l sa Vhe ls laidZ djs aA 2- nw ljs Vhe ds yksx aks vkSj lkFk dke djus okys lkfFk;ks a ls tqM h+ fnDdrks a ds fy, vius lqijokbtj ls laidZ djs aA 3- daI;wV j gkMZo;s j ls tqM h+ lHkh vko’;drkvks a ds fy, es aVsu l sa Vhe ls laidZ djs aA 4- vkbZ Vh Vhe] VsfDudy Vhe ;k ckgjh VsDuhf’k;u dh f’kdk;r ds fy, ,pvkj fMikVZe asV ls laidZ djs aA 5- baVjusV vks j loZ j ls tqM h+ lHkh fnDdrks a ds fy, VsfDudy liksV Z Vhe ls laidZ djsAa vxj os k miyC/k ugha gS]a rc ckgjh VsDuhf’k;u ls laidZ djs aA 6- VsfyQksu dusD’ku [kjkc gksu s ij ckgjh VsDuhf’k;u ls laidZ djs aA vxj oks miyC/k ugha gSa] rc VsfDudy liksVZ Vhe ls laidZ djs aA lgh tokc pquAsa Question

o o o o

Ckgjh VsDuhf’k;u VsfDudy liksVZ Vhe VsfDudy Vhe vkbZ Vh Vhe (correct)

Data Entry Operator Question Bank Ver-3-25april14

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