Acs Sample

ACS Project Report Form Australian Computer Society Skills Assessment November 2014

The ACS Project Report Form is required for a Recognition of Prior Learning (RPL) Application INFORMATION ABOUT THE AREAS OF KNOWLEDGE After studying the ACS ACSICT Profession Body of Knowledge document, tick those Areas of Knowledge that you believe you have learned from your experience. Please Note: None of the areas are mandatory. Applicants are allowed an

opportunity to address only the Areas of

Knowledge they have acquired through their experience.

Please detail the relationship between the selected Areas of Knowledge and what you have learned from the type of work and qualifications. This section of RPL needs to be specific as to how and where you have learned the knowledge from. This is one of the most important parts of the assessment and therefore ought to be comprehensive in its content and clarity. It is important that you explain: (a) What Areas of Knowledge you have learned, (b) How you acquired and applied the knowledge in your working environment.

Only tick the Areas of Knowledgethat you and believe you have learned from your experience

ICT PROBLEM SOLVING (PS) PROFESSIONAL KNOWLEDGE (PK) Ethics  Professionalism  Teamwork concepts and issues  Interpersonal communication communication  Societal issues/Legal issues/Privacy  History and status of discipline.  TECHNOLOGY RESOURCES (TR) Hardware and software fundamentals  Data and information information management  Networking.  TECHNOLOGY BUILDING (TB) Programming  Human‐computer interaction  Systems development  Systems acquisition. acquisition.  SERVICES MANAGEMENT (SM) Service management  Security management.  OUTCOMES MANAGEMENT (OM) IT governance 

Australian Computer Society | ACS Project Report Form | 2014

Page 2

  

IT project management Change management Security policy.

Write a brief summary of how you acquired and applied the knowledge in your working environment (1-2 pages). TR.TECHNOLOGY RESOURCES

Hardware and Software Fundamentals.

a.

I am trained on basics of Computer Hardware fundamentals programming language during my High School and Captia course.

b.

I have In-depth knowledge of the Desktop/Laptop Hardware and operating system with training and education material access available with India Pvt LTD.

c.

I have gained knowledge on Desktop/Laptop Hardware fundamentals like CPU, Memory, Peripheral Devices, Blackberry, BEST through in –house training and study material while working with TCS, iSource Infosystem, Infosys BPO and ValuePoint Systems Pvt Ltd.

d.

I have provided Desktop/ Laptop support to end users using DELL, HP and Fujitsu computers and Laptop. I have also provided the onsite support for Desktop/Laptop, Peripheral and store devices for employees of TCS Bangalore and RoyalHaskoningDHV.BV RoyalHaskoningDHV.BV in The Netherlands..

e.

I was involved on various projects to meet requirement by upgrading the systems and reinstalling reinstalling all the applications, drivers and Operating systems on end user's computer.

f.

I have provide functional & technical logic and assistance for development involving custom reports in applications like NICE and CMS Supervisor, output Forms, data conversion programs & Workflows for data migration from legacy system to new system

g.

I have gained knowledge of CMS supervisor to develop custom reports for users as per requirement during my experience in business process outsourcing environment. environment.

h. i. j. k.

Designing, Implementing windows OS image server using MDT 2013, SCCM 2012 integration. I was responsible to EUC operations for a Dutch customer VP site having more than 3500 users. Designated as a Subject Matter Expert (SME) for Desktop related issues. I had developed a physical lab to perform all new hardware validations validations for HP, DELL and Fujitsu laptops and desktops.

l. m. n. o.

I was part of Windows OS migration team to perform OS validations and hardening. Worked on the IT360 ticketing tool to create, update CMDB, Asset management. Worked on applications like MS office 2007, 2010, 2013. Worked on software application packaging to ensure deployment is on target.

Data and information management a. Installation Installation of servers. b. Installing software packages on Linux. c. Managing user accounts and groups on Solaris / Linux and NT /2000 Server's. d. Installing Microsoft System Centre Configuration Manager on Server 2008 R2 and 2012 R2. e. Configured Failover for Linux Servers. f. Installation of database applications like Oracle, SQL. Networking

a.

I am trained on CCNA, RHCE 5.0, AVAYA and CISCO systems and routers during my work experience in TCS and in-house technical training training on Data and Voice.

b. c.

I have hands-on experience working on Cisco layer 2 and layer 3 switches like 2950, 2960,3550,3560,3750. I have intensive work experience as Tier 2 Engineer for TCS where monitoring, upgrading


Page 3

Server, Media-Gateway, router and switches , Circuit pack and media-modules with latest service pack, Firmware and patches of VOIP telephony devices, Network devices are involved.

d. e.

Trained to understand Cisco Core switches like 4500 – x series, 6500 during Datacentre setup. I have hands-on experience in creating VLANS, MAC port security, LAN port patching.

SERVICES MANAGEMENT (SM) Service management a. I was appointed as incident manager for this project scenario. This role uses consulting and technical skills, business knowledge. b. I was responsible for gaining detailed understanding of operations/ business challenges and to translate them into solutions. c. I was responsible to provide end to end solution of the process involving multiple modules for the line of business (Track) d. I was single point in contact for all process related issues within my track. e. I have organized meetings by coordinating with various modules leads for completing the end to end solution and ensuring no process gaps exist within business scenario. f. I had developed testing plan and coordinate with module lead to get the required inputs to complete the documentation documentation of all the process steps relevant to the business scenarios. g. I was responsible for segregating the responsibility of modules, hold weekly meeting to resolve integration integration issues. h. I have conduct workshop and facilitate overview of the value scenarios to all the stakeholders. Security management a. Responsible to lead or commissioning commissioning the preparation and authorizes the implementation of necessary information security policies, standards, procedures and guidelines, in conjunction with the Security Committee b. Involved to lead the design and operation of related compliance monitoring monitoring and improvement activities to ensure compliance both with internal security policies etc. and applicable laws and regulations. c. Responsible to protect computer assets by developing security strategies; directing system control development and access management, monitoring, control, and evaluation. d. Responsible to establish system safeguards by directing disaster preparedness development; development; conducting preparedness tests. e. Provides advises senior management by identifying critical security issues; recommending riskreduction solutions. OUTCOMES MANAGEMENT (OM) Change management a) b) c) d) e) f) g) h) i) j)

I was responsible to ensure changes raised are meeting the required standards as per Company Guidelines I was responsible to ensure the changes are not breaking the lead times I was responsible responsible to ensure the changes changes are verified before authorizing changes for implementation Involved to maintain the list of changes being implemented and publish to the Client with the statusof the change. Responsible to ensure the changes are marked with the proper responses post change implementation. Involved in providing quality support in a heterogeneous environment. Responsible to handle customer’s issues and providing quick resolutions within SLAs. Responsible to document root causes, troubleshooting steps and next Plan of Action. I was responsible for Customer handling skills in critical situations. Involved in the planning how to make an effective Disaster Recovery plans for future incident


Page 4

k) l)

prevention. Involved in maintaining consistency of crucial business data. Responsible for effective & efficient utilization of existing resources.

IT project management

a)

I was responsible for developing project plans, goals, and budgets; identifying resources needed b) Involved in developing schedules and methods for measuring results c) I was responsible for guiding and performing strategic analysis analysis for the project d) Involved in organising and managing all phases of the project to ensure on-time completion e) Assembling and coordinating project team members; assigning individual responsibilities f) Preparing requests for proposals and conducting all necessary meetings to facilitate selection of project services and products g) Responsible in planning and overseeing the preparation and dissemination of project communications. h) I was help responsible to ensure project objectives are met. i) Involved in providing advice on the management of projects j) Responsible for organising the various professional people working on a project k) I was carrying out risk assessment for Network and windows team. l) Responsible for making sure that all the aims of the project are met. m) Responsible to have the quality standards are met in all IT deliveries. n) Involved in using IT systems to keep track of people and progress.

RPL PROJECT REPORTS A project report is a coherent written description of a project or engagement that provides you with the opportunity opportunity to show how you perform as an I T (Computing) Professional, Professional, and enables assessors to understand and question your thought processes and decisions. Each report is to relate to a significant project or work episode undertaken by the applicant during his or her professional career. The purpose of these reports is to enable applicants to demonstrate their command and implementation implementation of the Areas of Knowledge claimed in your application. Please note:Applicants are required to provide two project reports. Of the two reports, one must pertain to project undertaken within the last three years, and the other for project within the last five years. Projects over two years long may be used for both reports under either of the following conditions: 



The project has clearly-defined work efforts which took place in parallel, each with their own solution development and design activities and their own deliverables. The project had clearly-defined phases that were executed in succession, each with its own solution development and design activities and deliverables. Note that a second project phase that constructs and implements the solution developed by the first phase does not meet this requirement.

Depending on the nature of the applicant’s role in the project, this would be expected to cover a selection of such factors as:  



System analysis and design and software engineering methodologies used; Contribution to the processes involved in the design and implementation of enterprise-wide computer systems; Programming Programming languages, design paradigms and implementation implementation procedures adopted;


Page 5

   



Database and/or file design and management techniques employed; Network topologies, including size, distribution and security facilities installed; Project management and quality assurance techniques followed; Internet application design, including database interactivity interactivity and security measures implemented; ICT managerial activities, demonstrating demonstrating the nature and extent of responsibilities

The following pages provide a template for your reports. When writing your reports please provide your own thoughts – do not just copy project documentation. Diagrams from the project documentation documentation may be helpful, but the text should be in your own words. Please use the first person in your discussion, so it is clear to the assessors what you did versus what others did – say “I did X” rather than “X was done”. Diagrams may be helpful, but please ensure that they are relevant, readable, and help the assessors to understand what you did on the project. Focus on quality rather than quantity.

Project Summary: Project 1 Project 2

Project Name GPO Lead Windows Client Lead IS Integrator and System administrator

Start Date 06/2014 05/2013

End Date 01/2015 06/2014

Project 1: i. Project Summary 1. Identification Client’s Company Name Trading Name/s Company Size Business Address

Cognizant Technology Solutions (CTS) ITIS 150,000+ F3,Manyata Embassy Business Park Outer Ring Road Rachenahalli,Bangalore 560045 ,Karnataka INDIA

Contact Numbers

Tel: +91 80 66808000

Web Address

http://www.cognizant.com http://www.cogn izant.com

Email Address

[email protected] inquiry@cogniz ant.com

Nature of project Location of project Name of your employer 2.

GPO Lead _ EUC Imaging Lead Bangalore Cognizant Technology Solutions

Duration

Total project duration Your involvement 3.

Fax: +91 80 66808010

From 06/14 06/14

To 01/15 01/15

Resources


Page 6

Project team size

Your Team 16

Client 6

Size of team led by you

16

2

4.

Personal Involvement Please list the phases of the project in which you were personally involved Start Completion Phase Description 06/14 07/14 09/14 12/14

5.

07/14 08/14 11/14 01/15

Phase – 1 Project Preparation Phase Phase – 2 Business Blueprint Blueprint Phase Phase – 3 Realisation Phase Phase – 4 Final Preparation Phase

Describe your role(s) and responsibilities, including the leadership aspects.

Roles Roles and and Res Res onsibili onsibilities ties


Page 7







 









  

 





  

  





 







In project preparation and business blueprint phase I was responsible for understanding and analyse clients CTS- CSMBakeries business process, identifying and evaluating inefficiencies and recommending optimal business practices using network and voice best practices and industry knowledge. Proficient in defining scope of work SOW document, perform study, GAP analysis, TO-BE process, Flow Diagrams, Functional specifications, specifications, handling performance tuning & Production Production system Support. During various phases of the project, I was responsible to add value to the project by bringing know-how about the Voice VLAN, domain controller functionality, practical knowledge derived from expertise & identify and manage solution risk. Involved in planning, developing, testing and optimizing network and system services. Taking care of configuration management and overall operational readiness of network systems in multiple operating systems and configurations. configurations. I was responsible for providing troubleshooting troubleshooting and fault finding services for network problems I was responsible for researching, evaluating and monitoring network infrastructure infrastructure to ensure e nsure networks are configured to operate at optimal performance. performance. As lead I was responsible for ensuring integrity of system solution by adhering to quality process of documenting & conducting system testing (Unit, integration, User acceptance & regression testing) thus seek acceptance of configured Prototype. I was responsible for documentation of functional specifications detailing the functional requirement and configuration configuration logic thus ensuring technical consultant stay aligned with the exact business requirement. I was responsible for defining and provide guidance in testing of system roles & authorization authorization for performing business transactions transactions in the server which is related to the delivery. I have helped client team to derive value from new configuration and changes adopted by the customer. Realization Realization phase I was responsible for coordination coordination with Change Management Team for organizing process and communication workshops at locations to ensure successful Voice VLAN ,Server buildsand implementation. I was responsible to provide specialist skills in supporting and troubleshooting complex network problems . I was Involved in preparing and maintain procedures and documentation relating to network inventory. I was responsible for production stabilization process during Post go-live phase; handling of support ticket for the issues while executing business transactions in system. I have installed, configured Cisco layer 2 and layer 3 switches like 2950, 2960 and 3750. I have configured by using the commands like interface, no shutdown, switchport mode access, switchport access vlan, vlan, name, show vlan and configure terminal. I was responsible for conducting conducting end end user training program and preparation preparation of User manuals during final preparation phase. I was appointed as incident manager for this project scenario. This role uses consulting and technical skills, business knowledge. Involved in monitoring network traffic, capacity and usage to ensure optimal network performance. Involved to Improve Network Service Delivery SLA, Client Satisfaction, Network reliability and performance. I was responsible for gaining detailed understanding of operations/ business challenges and to translate them into solutions. Preparing Process Docs for Network design & implementation. implementation. Performing Network Audit of network elements. I was responsible to provide end to end solution of the process involving involving multiple modules for the line of business (Track). Responsible for monitoring network traffic and activity, capacity and usage to ensure continued integrity and optimal network performance Working on IP networking technologies and routing protocols, including static routing, dynamic routing protocols like MPLS, IP Sec. I was single point in contact for all process related issues within my track. I have organized meetings by coordinating with various modules leads for completing the end to end solution and ensuring no process gaps exist within business scenario. I had developed testing plan and coordinate with module lead to get the required inputs to complete the documentation documentation of all the process steps relevant to the business scenarios. scenarios. I was responsible for segregating the responsibility of modules, hold weekly meeting to resolveintegration resolveintegration issues. I have conducted workshop and facilitate overview of the value scenarios to all the stakeholders.

[EXPANDABLE TYPING AREA] Australian Computer Society | ACS Project Report Form | 2014

Page 8

ii. Business Opportunity or Problem 1.

Describe the business opportunity or problem(s) this project addressed and how it related to the (internal or external) client’s needs.

Challenge was to: a. b.

c.

Configure new VLAN which which will be applicable for for the POC project. Implement the configuration change on Product Support industry, where main source of revenue are calls, product support and application support. Any outage major outage will lead to a big revenue loss to the industry and SLAs would be at stake. As the calls are getting disconnected frequently, directly impacting the quality of service which company was providing to the customer and was impacting the business. New windows windows 8.1 image for the various hardware where the drivers had an issue and project was on hold. Fixed the issue by placing appropriate drivers.

[EXPANDABLE TYPING AREA]

2.

Describe the scope and complexity of the problem.

Following complexity were involved in the project: a.

b.

c.

As voice issues were were coming on on the calls, where end users and agents agents were hearing hearing choppy sound sound on the the calls, the business was getting impacted which directly relates to c ost to the company. When this was brought into notice of Voice-Network Engineering Team we started investigating on the issue. The investigation revealed that that the issue could be be from the switch end which is passing the voice and data traffic. The issue could be hardware, software or the existing configurations on the network.Now hardware and software change or upgrade will add to the cost to the company. The business money inflow was already impacted with this issue and on top of that if hardware and software change or upgrade has to be done then it becomes extra cost to the company. Since the windows windows OS was not loading none of the hardware able to operate operate hence the deployment was on hold for US site. Due to which CTS host some part of r evenue.

[EXPANDABLE TYPING AREA]

3.

Describe your relationship and communications with client management / user management / end users. a.

b.

c. d. e. f. g. h.

I was subject Matter expert for all project management process related requirement. Conducted Conducted workshop with Process Owners (client) to understand end-to-end process, run solution walkthroughs, and seek formal acceptance on Module level deliverables. I was responsible to provide the solution and get the formal acceptance by the client on the project management process mapped to configuration change. Ensure end-to-end process coverage with digital chain & integration with other module. I had planned task for resources (client), report project progress progress at PMO level. I was responsible for preparation of MOM, Status report and weekly Management Management reports, issue tracking register, risk register. I was responsible to propose service transformation which which saves cost to the company also to the customer. I was responsible to propose CSI themes in order to reduce the hour of work to save dollar cost to the company and to the customer. I was a single point of contact for windows windows desktop and and network team with the customer to get the new proposal and solution. I was subject matter expert for end user user computing team team and group policy team team which is responsible for all all deliveries for the customer.

iii. Solution 1.

Discuss your contribution to the solution, project or engagement including the rationale behind key choices. Please enumerate the alternatives you considered considered and your reasons for their rejection.


Page 9

My responsibility was to make sure that the voice traffic is getting priority compared to data traffic. As per my investigation I came up with three key problem problem areas which could cause the voice issue. a. Hardware Corruption on the Switch b. The proper VLAN configuration configuration on the the Network Network for Voice and Data Traffic c. The QoS (Quality (Quality of Service) parameter configured on the Switch and Server Side. As per my investigation I came up with three key problem problem areas which could cause the server issue. a. Optimization of the applications configured on each server. b. Optimise GPO to reduce the less login time. c. Keep weekly weekly health checks of the servers and capacity reports validated and and worked towards the the issue. After investigating more and concentrating on above three aspects, I was able to eliminate the the hardware corruption on the switch. The reason being that if there would have been a hardware corruption, it will impact both the voice and data traffic, but as per the client the data was working as designed and there were no iss ues. Hence the only two things which need to be worked on was a. Voice VLAN b. QoS

2.

Enumerate and describe the key decisions you made, and the reasons for making them as you did.

After checking the configuration on Switch and Server, I found found 2 parameters which were not configured configured as per the normal recommendations. a. The configuration on the network switch shows that we don’t have VLAN configured as Voice VLAN, although we have given VLAN name as “voice” but we didn’t make that VLAN as voice VLAN. As the VLAN was not defined in the switch and hence the voice traffic was not being prioritized compared to data traffic. The Voice Traffic has to be prioritized at any cost as this is the most essential part for the telephonic conversation. b. I need to add a Network Region Region to add add the QoS QoS parameters on on the Avaya Communication Manger. Manger. The reason being, the Phones have to be mapped in a specific network region so that the phones can use the local IP resources rather than getting the IP resources from remote location. In that Network Region we will set the 802.1P/Q Parameters for call control, Audio as 6 and Video as 5.This will also prioritize the traffic. c. After having the valid scripts I was able to perform and diagnose the health checks of the required required servers and network devices to ensure delivery is not being impacted.

3.

Describe the design method you used on this project and the rationale for its selection.


Page 10

Technical design method and to meet the Gaps These are the steps I took to configure a port to carry voic e traffic in 802.1Q and frames for a specific VLAN and instruct the IP phone to give voice traffic a higher priority and to forward all traffic through the native VLAN a. b. c.

I entered into global configuration mode. ( configure terminal) I enabled QoS for the entire switch. ( mlsqos) I specified the interface connected to the IP phone, and entered into interface configuration mode( interface

d.

I classified ingress traffic packets packets with packet CoS values. For untagged packets, packets, it will use the the port default CoS value. (mlsqos trust cos) I Instructed the IP Phone to forward all voice traffic through the specified VLAN. ( switchport voice

interface-id)

e.

vlan vlan-id) f. g.

I verified the voice VLAN entries and QoS. ( show running-config interface interface-id ) running-configstartup-config) p-config) I saved the entries in the configuration file.( copy running-configstartu

a. b. c.

I entered into global configuration mode. ( configure terminal) I enabled QoS for the entire switch. I specified the interface connected to the IP phone, and and entered into interface configuration mode mode ( interface

d.

I classified ingress traffic packets packets with packet CoS values. For untagged packets, packets, it will use the the port default CoS value. I Instructed the switch port to use 802.1P 802.1P priority tagging for voice traffic and to use the default native VLAN VLAN (VLAN 0) to carry all traffic. (switchport voice vlan dot1p) I verified the voice VLAN entries and QoS. ( show running-config interface interface-id ) I saved the entries in the configuration file. ( copy running-configstartup-config) running-configstartup-config)

interface-id) e. f. g.

These are the following steps performed to ensure reliable policies are pushed to the windows client machines. a. Installed and configured updated GPMC in the primary domain controller. b. Configured and optimised each group policy. c. Configured replication time to 60 minutes minutes and and same has been been monitored. d. Used the tools like GPInventory to check the results. e. Created OU in active directory and linked the necessary necessary group policies to the respective OU. f. Created different sites in the AD according to customer customer requirement requirement and linked the policies as requested. These are the steps were performed to provide golden windows client OS image to the customer. a. Gathered the requirement from the customer. b. Installed the tools like MDT MDT 2012, 2013 Windows server ,2008 R2, 2012 R2 and ADK 8.1. c. Imported the source bare metal metal OS from the customer into to MDT deployment deployment workbench. d. Created an image according to requirement. e. Tested newly created image in the the hardware hardware as a part of of POC. f. After the testing, got the sign – sign – off off from the customer.

[EXPANDABLE TYPING AREA] 4.

List the design tools you selected for use on this project and discuss the rationale for their selection. a. b. c. d. e. f. g. h. i.

5.

I had had process repository and central repository repository for all project deliverables. I have used engineers engineers from problem management management and configuration management management for the post go-live system support to raise and tracking the issues. I have used Microsoft project for preparation of Project Plan at module/track level for tracking and monitoring implementation activities. I have used MS MS Visio and MS MS word to document document process and process process flow. Catalyst 3550 and 3560switch Windows 2008R2, Windows 2012 2012 R2, R2, MDT 2012, 2012, 2013. Power shell 3.0, SCCM 2007, 2012. Used tool called putty to login to the switch and perform the above mentioned mentioned configuration. To configure VLANS to create projects I have used Cisco L2 and L3 switches like 2950, 2960 and 3750. I have configured VLAN trunk ports to ensure routing is in place.

List the major deliverables of the project that you were responsible for or contributed to, and summarize the reason for their inclusion.


Page 11

1.

2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13.

Business phase. a. b. c.

Blueprint detailing – detailing – I I was responsible for the following deliverables for Business blueprint

Configuration and Process steps with solution. Configuration and Call flow diagram. List of Functional deficits (Gaps) in standard network configuration configuration with workaround to meet meet the Gap. d. Central Integration Integration register register - Document Integration touch touch points other module module to complete endend process chain. e. Authorization matrix document - Gather authorization requirement. f. Development List - Gap list with development object identified. g. Business Blueprint presentation – presentation – For For overall solution walkthrough and seek approval of process owner. I responsible responsible for preparation of Configuration document detailing the the configured configured objects I was responsible for delivering network configuration strategy and Plan. I have prepared Testing Plan and ensured ensured test case documentation documentation with with results recorded. I was responsible to track the changes and maintain the versioning of document as applicable. I was responsible for preparation of Project Level Plan with resource assignment at task level. I was responsible for Weekly Project level status report, quantify of module level progress for week, issues or risk, and next week’s plan. I was responsible for preparation and submission of report to PMO on resource plan depicting leaves and availability of the resources. I was responsible for delivering Minutes of meeting meeting documents documents for meeting conducted during project. I was responsible for preparation and seek acceptance acceptance for Knowledge Transfer document listing the deliverables handover to the client support team. I was responsible for maintaining change management management log at module level to record and seek approval of the changes made to the scope of module. I was responsible responsible for maintaining central repository of the processes and and associated deliverables deliverables in InSite manager tool. I was responsible to handle windows XP to Windows 7 migration project from the scratch.

iv. Results 1.

Was your solution implemented? If so, describe the role, if any, you had in the implementation. If not explain why not. 1.

2.

3. 4.

2.

Yes my solutions were successfully implemented. I have implemented the solution as described above. I was given team of 2 Problem Management and 1 Configuration Management functional consultant and I was responsible for meeting the requirement. I was responsible for prioritizing the Voice Traffic to Data traffic in the Catalyst Switch and Linux Server ACM. As this will improve the sound quality on the IP phone as the voice and data will be sent evenly to the destination. I was responsible to handle windows client OS deployment globally globally including the team of 2 SME and one process engineer. I was responsible to handle group policy globally alone.

Assess the overall success or failure of the project. Comment on client satisfaction, attainment attainment of objectives, and ultimate versus proposed cost and schedule. a. b.

c. d.

The project was overall successful with client adapting to the new system and realize the benefits benefits derived from configuration changes The customer customer leadership team were were satisfied with the approach and overall success of solution implementation and therefore agreed to increase scope by adding rollout of the solution to their business locations if required. The implementation was done with competitive timelines of 1 months Group policy and windows client OS deployment deployment was completed in 2 months months but in the remote sites the project took 4 months in total.

v. Lessons Learned


Page 12

In retrospect, what you might have done differently on this project and what lessons did you learn? 1.

2. 3.

Implementation of the solution and its complexity could have been more accurately estimated when on boarding the customer was done in initial phase. This would have avoided the configuration issues on network. I understood the importance of the prioritizing the voice traffic over data traffic and the problem it can cause to end user and the business if the proper Voice VLAN and QoS is not being set in the network. I understood the resource challenge in the other region against the delivery date and and time.

Project 2: i. Project Summary 1. Identification Client’s Company Name Trading Name/s Company Size Business Address

Tata Consultancy Services Ltd ITIS 200,000 + Global Tech Park, Electronic city phase 2 Bangalore 560100, Karnataka , INDIA

Contact Numbers

Tel: +91 80 6724 2000

Web Address

http://www.tcs.com/ http://www.tcs .com/

Email Address

General email address

Nature of project Location of project Name of your employer 2.

IT Services Bangalore,Karnataka, Bangalore,Kar nataka, INDIA Tata Consultancy Services Ltd

Duration

Total project duration Your involvement 3.

To 06/14 06/14

Your Team 8 8

Client 6 2

Personal Involvement Please list the phases of the project in which you were personally involved

Start

Completion

06/13 08/13 11/13 02/14

07/13 10/13 01/14 06/14

5.

From 06/13 06/13

Resources

Project team size Size of team led by you 4.

Fax: +91 80 2852 1910

Phase Description Phase – Phase – 1 1 Project Preparation Phase Phase – Phase – 2 2 Business Bluprint Phase Phase – Phase – 3 3 Realisation Phase Phase – Phase – 4 4 Final Preparaiton Phase

Describe your role(s) and responsibilities, including the leadership aspects.


Page 13

Roles and Responsibilities Responsibilities


Page 14

In project preparation and business blueprint phase I was responsible for understanding and analyse clients CTS- CSMBakeries business process, identifying and evaluating inefficiencies and recommending optimal business practices using network and voice best practices and industry knowledge. Proficient Proficien t in defining scope of work SOW document, perform study, GAP analysis, TO-BE process, Flow Diagrams, Functional specifications, handling performance tuning & Production system Support. During various phases of the project, I was responsible to add value to the project by bringing knowhow about the Voice VLAN, domain controller functionality, practical knowledge derived from expertise & identify and manage solution risk. I was responsible to configure and troubleshoot all queries relevant to routing and switching within the given SLA time frames on Data center environment environment As lead I was responsible for ensuring integrity of system solution by adhering to quality process of documenting & conducting system testing (Unit, integration, User acceptance & regression testing) thus seek acceptance acceptance of configured Prototype. Prototype. I was responsible for documentation of functional specifications specifications detailing the functional requirement and configuration logic thus ensuring technical consultant stay aligned with the exact business requirement. I was involved in Planning, developing, deploying, testing and optimizing test servers and system services, taking responsibility for configuration management and overall operational readiness of their datacenters. Troubleshoot Troubleshoot and resolve network devices and server issues and monitor to ensure they are running at expected levels of functionality. functionality. I was responsible for providing troubleshooting troubleshooting and fault finding services for network problems I was responsible for defining and provide guidance in testing of system roles & authorization for performing business transactions transactions in the server which is related to the delivery. I have helped client team to derive value from new configuration and changes adopted by the customer. Realization Realization phase I was responsible for coordination with Change Management Management Team for organizing process and communication workshops at locations to ensure successful Voice VLAN ,Server builds and implementation. Involved in managing the network devices and their availability as well as compliance to network security standards. I was responsible for production stabilization stabilization process during Post go-live phase; handling of support ticket for the issues while executing business transactions in system. I was responsible for conducting end user training program and preparation of User manuals during final preparation phase. I was appointed as incident manager for this project scenario. This role uses consulting and technical skills, business knowledge. I was responsible for gaining detailed understanding of operations/ business challenges and to translate them into solutions. I was responsible to provide end to end solution of the process involving involving multiple modules for the line of business (Track) I was single point in contact for all process related issues within my track. I have organized meetings by coordinating coordinating with various modules leads for completing the end to end solution and ensuring no process gaps exist within business scenario. I had developed testing plan and coordinate with module lead to get the required inputs to complete the documentation documentation of all the process steps relevant to the business scenarios. scenarios. I was responsible for segregating the responsibility of modules, hold weekly meeting to resolveintegration resolveintegration issues. I have conducted workshop and facilitate overview of the value scenarios to all the stakeholders. Furnish degree 2/3 back up for large & critical customers' hosting infrastructure infrastructure solutions and end to end network solutions as per the customer defined SLA. Working on Remedy Trouble Ticket System, Cisco ANA & Fault monitoring Tools. Responsible to create,install, configure small branch servers, network TEAMING, VLAN. Responsible for providing troubleshooting troubleshooting and fault finding services for network problems Responsible to install, configure Cisco layer 2 and layer 3 switches like 2950, 2960,3550,3560,3750. Trained to understand Cisco Core switches like 4500 – x series, 6500 during datacentre setup. Involved in managing the network devices and their availability as well as compliance to network security standards. Responsible to analyse, troubleshoot and report on network performance problems. Involved in preparing RCA (Root Cause Analysis) Reports network isolations Responsible to monitor network traffic monitoring and raising cases with ISPs like Reliance, Bharti Australian Computer Society | ACS Project Report Page 15 Airtel and MTNL if any fibre cut.Form | 2014 













 















 





 

     

  

ii. Business Opportunity or Problem 1.

Describe the business opportunity or problem(s) this project addressed and how it related to the (internal or external) client’s needs.

Following is a list of some some key optimization and problem problem areas which have been identified: a. b. c.

Network Regions: the current network region design does not reflect the underlying LAN/WAN topology, which is mandatory for implementation of features like CAC-BW, IGAR or DPT in future. Failover: The NR are not configured to allow phones to register to the respective LSPs in case of WAN failure. Media-Gateway Network Redundancy: There is no redundancy redundancy in case one of the Ethernet ports of the G450 fails


Describe the scope and complexity of the problem.

Based on the audit findings, the following is the list of the key recommended changes for the WNS system: a. New network region design design that that reflects the data network topology, and the related alignment for IP end end point registrations b. H248 MG fixes. c. Consistent recovery timers for LSP, H248 media gateway, and IP phones. phones. d. Recommended to go for a CMS HA/Survivable option to allow for reporting solution. e. Configure the the backup server (LSP) on Page-3 of the respective for allowing phones to register to LSP on failover."


Describe your relationship and communications with client management / user management / end users. a.

b.

c. d.

I was Subject Matter expert for all project management process related requirement. Conducted Conducted workshop with Process Owners (client) to understand end-to-end process, run solution walkthroughs, and seek formal acceptance on Module level deliverables. I was responsible to provide the solution and get the formal acceptance by the client on the project management process mapped to configuration change. Ensure end-to-end process coverage with digital chain & integration with other module. I had planned task for resources (client), report project progress progress at PMO level. I was responsible for preparation of MOM, Status report and weekly Management Management reports, issue tracking register, risk register

iii. Solution 1.

Discuss your contribution to the solution, project or engagement including the rationale behind key choices. Please enumerate the alternatives you considered and and your reasons for their rejection.


Page 16

1.

I have have recommended recommended setting up PMO for managing managing System Integration projects. Client has appreciated the recommendation and changed organization structure to have project management department. 2. I have have recommended recommended project project structure to address address various project requirements requirements like time planning, planning, monitoring & controlling. This leads to better project related reporting & analyses 3. I have provided functional and technical logic for the timesheet timesheet entry required to be done from project locations. 4. I have have provided functional and technical logic for critical activity advance alerts to concern departments to facilitate the readiness of the work on the project. 5. I have have proposed the network activity list which provides single window view for planning project resources, timelines & its monitoring. Hence, real time monitoring is now possible of various aspects of project from central location of the organization. The structure proposed had fulfilled all project related reporting requirement. 6. Enhanced project planning & scheduling due to availability of various planning & scheduling tools like Project planning board, CPM, Simulation, etc. 7. I have have designed scheduling rules for time planning of project activities. Date planning enables to derive a schedule for the project. Better execution time monitoring with various scheduling technique (backward & forward scheduling) and tools like Network diagram, Gantt charts, etc 8. I have have provided custom and standard reports reports through which project deviations can be analysed analysed based on actual postings and project can be rescheduled for the deviations if required. 9. I have have provided mechanism using project notification to effectively track and monitor monitor project critical issues 10. Transparency & history of all financial and technical transactions throughout project life. 11. Availability of all supporting supporting documents attached to all relevant objects in project.

2.

Enumerate and describe the key decisions you made, and the reasons for making them as you did.

I decided to make below changes in Network Regions: a. New intervening region and add connections to NR1&NR 3 and NR1&NR 2 via intervening Region 200 then we have to just logically map the devices and would not require hardware movement from one location to another. I decided to make below changes Media-gateways: a. Move Media gateways to respective NR b. Move Media gateways to respective Locations I decided to make make below changes IP-Network-Map: a. Currently only only Voiceportal extensions are being mapped to individual NR using IP Network Map b. Use IP network network Map Map to to map map the endpoints endpoints to their actual actual NR. There are no DSP resources in Mumbai and hence no benefit to have the IP endpoints registered to NR1.

3.

Describe the design method you used on this project and the rationale for its selection.


Page 17

Technical design method and to meet the Gaps Network Regions: a. I aligned NR administration with LAN/WAN topology. b. I added NR 200 as an intervening region · Changes to NR 1 (Main Mumbai) a. I added connection between NR1&3 to go through Intervening region 200 b. I added connection between NR1&2 to go through Intervening region 200 · Changes to NR 2 (Gurgaon) a. I added hostname of GGN LSP as the backup server on Page 3 of NR form b. I changed connection between NR2&1 to go through Intervening region 200 200 c. I added connection between NR2&3 to go through Intervening region 200 d. I specified location · Changes to NR 3 (Pune) a. I added hostname of Pune LSP as the backup server on Page 3 of NR form b. I changed connection between NR3&1 to go through Intervening region 200 200 c. I added connection between NR3&2 to go through Intervening region 200 d. I changed UDP Port Max to 65535 e. I Specified location Following H248 media gateways need to have their Ethernet Port Redundancy setting Enabled: (1) MG 2 - G450_Pune (2) MG 1 - WIGDCG450 · G450s come come with with dual dual NIC for redundancy purpose. The dual NIC can be configured to be be connected connected to the the same same Ethernet switch or to different switches for redundancy a. I configured the Media gateways to respective locations b. I configured the Media gateway to respective Network Region c. I disabled the Spanning Tree on both G450 media gateways I changed the IP Codec Set 1 to use G722 as its better voic e clarity compared to G711 I added IP Address subnets to ip-network-map for Pune and Gurgaon agents and QM/WFO to point to respective NR2 and NR3.

4.

List the design tools you selected for use on this project and discuss the rationale for their selection. a. b. c. d. e. f. g.

5.

I had had process repository and central repository repository for all project deliverables. I have used engineers engineers from problem management management and configuration management management for the post go-live system support to raise and tracking the issues. I have used Microsoft project for preparation of of Project Plan at module/track module/track level for for tracking and monitoring implementation activities. I have used MS MS Visio and MS MS word to document document process and process process flow. Catalyst 3550 and 3560switch Windows 2008R2, Windows 2012 2012 R2, R2, MDT MDT 2012, 2012, 2013. 2013. Power shell 3.0, SCCM 2007, 2012. Used tool called putty to login to the switch and perform the above mentioned mentioned configuration.

List the major deliverables of the project that you were responsible for or contributed to, and summarize the reason for their inclusion.


Page 18

1.

2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14.

Business phase. a. b. c.

Blueprint detailing – detailing – I I was responsible for the following deliverables for Business blueprint

Process steps with solution Process flow diagram. List of Functional deficits (Gaps) in standard CM CM and H.248 MGs with workaround to meet the Gap. d. Central Integration Integration register register - Document Integration touch touch points other module module to complete endend process chain. e. Reporting Requirements Document - Gather reporting reporting requirement requirement and the formats formats and provide functional logic to meet the reporting requirement. f. Authorization matrix document - Gather authorization requirement. g. Development List - Gap list with with development object identified. h. Business Blueprint presentation – presentation – For For overall solution walkthrough and seek approval of process owner. I was responsible for delivering Media-Gateway, IP End points and and Voice Portal migration strategy and Plan. I have prepared Functional specification detailing functional logic. I have prepared Testing Plan and ensured ensured test case documentation documentation with results recorded. Integration test script listing processes cutting across modules for for the solution of end-to-end scenario. I was responsible to track the changes and maintain the versioning of document as applicable. I was was responsible responsible for defining system roles and authorization matrix with with details details I was responsible for preparation of module Level Level Plan with with resource assignment at task level. I was responsible for Weekly module level status report, quantify of module level progress for week, issues or risk, and next week’s plan. I was responsible for preparation and submission submission of report to PMO on resource plan depicting leaves and availability of the resources. I was responsible for delivering Minutes of meeting meeting documents for meeting meeting conducted during project. I was responsible for preparation and seek acceptance for Knowledge Transfer document listing the the deliverables handover to the client support team. I was responsible for maintaining change management management log at module level to record and seek approval of the changes made to the scope of module. I was responsible for maintaining central repository of the processes and associated deliverables in SAP solution manager tool. As me being a Tier 3 CM engineer was was responsible to make sure that the CM Network Region, Region, Mediagateway and the IP network map is configured as per the Avaya Best Practi ce Design. I did a failover testing after the new configuration setup. And the tests were successful.

After the new configuration setup and test results indicates that a. The DSP DSP resources are being taken from the MG which is locally present b. Even during the WAN outage the IP end points points will register to local MG and will will help to carry on the business c. The IP phones has been mapped mapped to the respective NRs, so that they are aware which are the local resources to each one of them as per their locations and which resources to use from the system. This is optimizing the best use of resources.. d. If the Main Server is not available due to WAN outage the MG will automatically automatically register to the Local LSP and no manual intervention is required. The MG will regis ter to its LSP in 3 minutes once the network is stable. 15. I was responsible to handle change request request to manage LAN port security. Following procedures procedures were adapted during the solution. a. Logged in to the Cisco L2 switch (3750) using Putty. b. Executed these commands like,

iv. Results 1.

Was your solution implemented? If so, describe the role, if any, you had in the implementation. If not explain why not. 1.

2.

Yes my proposed solution was successfully implemented. I have configured the system based on the requirements and best practice as agreed in Blueprint stage and this will help the business to run with minimum damage even if there is a major WAN outage. I had 5 people in my team and had jointly delivered the scope under my supervision.


Page 19

2.

Assess the overall success or failure of the project. Comment on client satisfaction, attainment attainment of objectives, and ultimate versus proposed cost and schedule. 1.

2. 3.

The project was overall success with client adapting to the new system and realize the benefits benefits derived from process changes made in Communication Manger, Network Region, and IP Network Map in entire solution environment. The implementation was completed completed successful within estimate timelines of 1 month. month. Customer was was happy as we were able to replicate the WAN outage scenario and customer customer was able to still run the business with minimal impact after the new configuration was in place.

v. Lessons Learned In retrospect, what might you have done differently on this project and what lessons did you learn? 1.

2.

Project scope was initially not clearly defined in terms of number of business units within legal entity, which had impact in terms of additional work in the mid of project. However, additional requirement have been analysed and show stopper cases were considered. Key areas could have been upfront identified as while performing scoping exercise for clients. I learnt that that during failover failover when there is a wan outage what the best practice practice we can have to avoid avoid any major impact to the business. This project helped me to analyse and forecast the outages and what best precautions we could take.


Page 20

Acs Sample

Recommend Documents