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JOB SATISFACTION AMONG EMPLOYEES (A CASE STUDY OF HOTEL DEEP SAGAR POKHARA)
KRITTY BHARI ROLL NO: 18/BBA-2012 PU Reg. No: 2012-2-03-2619
A Summer Project Report Submitted to: Nepal Tourism and Hotel Management College College Business Management Center Pokhara University In the partial fulfillment of the requirement for the degree of Bachelor of Business Administration (BBA) Pokhara, Nepal September, 2013
TABLE OF CONTENT CHAPTER I: INTRODUCTION 1.1
Background of the study 1.1.1 Statement of the problem 1.1.2 Importance of the study 1.1.3 Limitation of the study
Objectives of the study
Literature review 1.3.1 Theoretical Framework
Research Methodology 1.4.1 Selection of sites and its rational 1.4.2 Research Design 1.4.3 Population and sampling 1.4.4 Nature and source of Data 1.4.5 Data analysis and Presentation
CHAPTER I INTRODUCTION 1.1
Background of the study
Hotel is a commercial establishment, which provides overnight furnished and serviced accommodation in return of payment. The Nepal Hotel Industries is perhaps one of the oldest commercial endeavors in i n the world. In the past, hotels were just normal houses offered for guests to stay in. Various hotels were situated near ports for sailors to spend their nights. Considering the importance of hotel business for the standardization of economy, there was rapid growing of hotels in Nepal. Thus, the real boom in Nepal Hotel industry comes in 20 th century. Although hotels are classified into ‘star’ categories (1-star (1-star to 5-star), there is no standard method of assigning these ratings and compliance with customary requirement in voluntary. In Pokhara, there are 3 five star hotels, 3 four hotels, 22 three star hotels and 4 two star hotels by star rating. The three 5 star hotels of Pokhara are 1) The Fulbari resort 3) Pokhara Grande and 4) Shangri-La.
Hotel Deep Sagar is one of the profit motive and service oriented company in Pokhara. Having authorized capital Rs 40, 00,000 and paid up capital Rs 700,000. Hotel Deep Sagar having Registration No.:6955 (066/067) was incorporated on 2061/8/15. It was established and commenced on 15/04/2060 B.S. Hotel Deep Sagar is registered, renewed and classified as Hotel, lodge, Restaurant, Bar and Guide Regulation, 1981 A.D. And is registered Act 2014 in 2066 B.S chaitra 5 in office of cottage and small industry.
1.1 Statement of the Problem This study is focused on the job satisfaction of employees of Hotel Deep Sagar. In this context, it mainly looks for the solution of the following problems.
Are the employees satisfied with the salary provided?
How has working environment affected on employees satisfaction?
How are employees rewarded according to their work?
Is there a providence of motivational training?
Are the employees satisfied with the working hours?
1.1.2 Importance of the study This study helps to know the satisfaction level of employees. This study also helps the business person to know the performance of the employees. This study can also be helpful for researchers to know the information regarding performance and satisfaction of employees. This study may guide the hotel for improvement and satisfying its employees.
1.1.3 Limitation of the study This study only focuses on satisfaction level of employees of Hotel Deep Sagar. This study covers only the working employees and is based on primary data provided by them. There may be biasness in providing the information. The result cannot be generalized to other hotels.
1.2 Objectives of the study The main objective of the study is to analyze the satisfaction level of employees of Hotel Deep Sagar while, the specific objectives are as follows:
To ensure the satisfaction of employees with the payment for their work and working hours specified. To identify working environment for job satisfaction. To find out providence of motivational training and reward for employees.
1.3 Literature review
At its most general level of conceptualization, job satisfaction is simply how content an individual is with his or her job. At the more specific levels of conceptualization used by academic researcher and human resources professionals, job satisfaction has varying definitions. Affective job satisfaction is usually defined as an unidimensional subjective construct representing an overall emotional feeling individuals have about their job as a whole. (Spector, P.E.1997) The meaning of ‘job’ as a post or appointment is of primary importance. Every job is an instance of the employment relationship, embodying a contract (substantive or implied) to exchange an ability to work (labor, provide service, exercise ingenuity, direct efforts of others, etc) for rewards (both material and symbolic). True, performing work tasks provides a stream of experiences, technical and social, that can energize psychosocial responses; any resulting data summarizing these reactions are indispensable. However, such data must not be weighted higher than those concerning experience of the overt (or ostensible) contractual terms - above all, those concerning pay and job security. (Rose, 2001) Investigated by several disciplines such as psychology, sociology, economics and management sciences, job satisfaction is a frequently studied subject in work and organizational literature. This is mai nly due to the fact that many experts believe that job satisfaction trends can affect labor market behavior and influence work productivity, work effort, employee emplo yee absenteeism and staff turnover. Moreover, job satisfaction is considered a strong predictor of overall individual well-being (Diaz-Serrano and Cabral Vieira, 2005), as well as a good predictor of intentions or decisions of employees to leave a job (Gazioglu and Tansel, 2002). Job satisfaction focuses on the role the employee in the workplace. Job satisfaction as affective orientation on the part of individuals toward work roles which they are presently occupying (Vroom, 1964).
1.3.1 Conceptual Framework
Job Satisfaction Motivation
Fig 1.1 Conceptual framework
1.4 Research methodology Research Methodology is the guidelines that carry out research in effective way and contains all the procedures that are going to be carried out in the process of the study. Below are the procedures adapted to accomplish the objectives of the research.
1.4.1 Selection of site and its rational The researcher will be selecting s electing the Deep Sagar hotel of Newroad Pokhara, to know the satisfaction level of employees.
1.4.2 Research design Research design is the general idea about how the data will be collected and analyzed under this study. The research conducted will be purely descriptive in nature as well as explanatory research design.
1.4.3 Population and Sample The total population for this study is 22 employees of Hotel Deep Sagar. The population is of heterogeneous type so, the researcher should have included all the sample unit.
1.4.4 Nature and source of data This research will be based on both qualitative as well as quantitative nature of data. The data will be collected by the primary data sources.
1.4.5 Data collection procedure This study basically use primary data so, the primary data procedure i.e. questionnaire is used.
1.4.6 Data processing and analysis Data will be collected from the total number of employees and will be analyzed with the help of tabulation and diagram method. Statistical tools can also be used to present in tables, graphs, figures and charts etc.
Diaz-Serrano, L. and Cabral Vieira, J.A., Low J.A., Low pay, higher pay and and job Satisfaction within the European Union: Empirical evidence from fourteen Countries, Countries, IZA Discussion Papers No. 1558, Institute for the Study of Labour (IZA), 2005, from: http://ideas.repec.org/p/iza/izadps/dp1558.html Gazioglu, S. and Tansel, A., Job satisfaction in Britain: Individual and jobrelated Factors, Factors, Economic Research Centre Working Papers in Economics 03/03, Ankara, 2002, from: http://ideas.repec.org/p/met/wpaper/0303.html Rose, M., Disparate M., Disparate measures in the workplace...Quantifying overall job Satisfaction, Satisfaction, Paper presented at the 2001 BHPS Research Conference, Colchester, from: http://www.iser.essex.ac.uk/bhps/2001/docs/pdf/papers/rose.pdf Spector, P.E., Job P.E., Job satisfaction: Application, assessment, causes, and Consequences. Thousand oaks, CA: SAGE. Vroom, V.H. (1964). Work and motivation, John Wiley and sons , New York, P. 99. From: http://ideas.repec.org/p/iza/izadps/dp1558.html