this ppt contains a detailed description of wat total quality management is.. The detailed way of enhancing the quality, quality measures.Full description
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Service Quality Management
Makalah tentang TQM
Total Quality Management
Geotechnical Quality Management
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QUALITY MANAGEMENT PLAN Version Number: 1.0 Version Date: Insert other necessary information including student names, numbers, tutor etc.
[Insert appropriate disclaimer(s)]
Notes to the Author [This document is a template of a Quality Management Plan document for a project. The template includes instructions to the author and fields that should be replaced ith the !alues specific to the project. It has been tailored to suit the assessment. •
"lue italici#ed te$t pro!ides an e$planation of hat should be included for each section. %emo!e this te$t prior to submission. &here there are to options for you to decide beteen' re!ert the option you are eeping to blac and remo!e the other.
uality !anagement "lan #$1.0%
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TABLE OF CONTENTS 1 INTRODUCTION.....................................................................................................................4
[Prince categori#es project products into *+pecialist Products, and *Management Products,. -ecide hich category of product the Quality Management Plan ill apply to and delete the other. nsure you understand hat the definitions of each are before maing a determination.]
)
QUALITY MANAGEMENT PROCEDURE QUALITY STANDARDS
2.1
[Identify the /uality standards that ill apply to this project. In this section pro!ide a /uality standard for a user group' an industry body and go!ernment legislation0regulation] 2.1.1
Q*ali+ M%,ic( [Identify a /uality metric for one of the standards identified abo!e]
).)
QUALITY TOOLS AND TEC-NIQUES [Identify to /uality tools or techni/ues and describe ho it could be used in the project.] T!!l D%(c,ipi!" ["enchmaring [Industry recogni#ed benchmars] In the description be specific in terms of ] ho you ill use the tool or techni/ue in your project. 1Tool 2ame3 1Tool -escription3
).
RECORDS
)..1 P,!/%c Q*ali+ R%$i(%, [2ote the purpose' of this document' ho it ill be stored and ho is responsible for creating it.
.1
QUALITY GOVERNANCE AND TIMING REPORTING [-escribe ho /uality management is reported 4 mae this simple 5 you could state that they are reported in the status report (also non as highlight or project progress report)' you ill also need to the timing of the reporting and ho are the recipients of the report]
.)
TIMING OF QUALITY MANAGEMENT ACTIVITIES +tates hen formal /uality management acti!ities 5 include acti!ities that ill align to the 6rgani#ational /uality management timings.
uality !anagement "lan #$1.0%
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3.3
ROLES 0 RESPONSIBILITIES [7omplete the table belo by filling in the fields that are missing 5 The table describes the primary responsibilities for each role relating to the practice of Quality Management for the project. Indicate responsibilities for acti!ities such as mentoring or coaching' auditing or products' auditing processes' participating in project re!ies' etc. 8oo at the Quality chapter in Prince.] Na&% [9ohn -oe]
R!l%
)enior )u((lier "roect !anager 5or4 "ac4age 'eam !anager Inde(endent re$ie6er / "roduct "roducer (-elete hich one is incorrect)
K%+ Q*ali+ R%(p!"(iili+ 3onfirms acce(tance of the (roect (roduct. "ro$ide resources to underta4e user uality acti$ities and (roduct a((ro$als. "ro$ide resources to underta4e su((lier uality acti$ities.
%e!ies Quality of the Product0s
uality !anagement "lan #$1.0%
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Q*ali+ Ma"a$%&%" Pla" App,!2al 'he undersigned ac4no6ledge that they ha$e re$ie6ed the Q*ali+ Ma"a$%&%" Pla" and agree 6ith the information (resented 6ithin this document. 3hanges to this Q*ali+ Ma"a$%&%" Pla" 6ill be coordinated 6ith, and a((ro$ed by, the undersigned, or their designated re(resentati$es. [:I2T 5 there are at least four signatures re/uired' three sit on the same go!ernance structure.] )ignature:
Date:
"rint Name: 'itle: -ole:
)ignature:
Date:
"rint Name: 'itle: -ole: )ignature:
Date:
"rint Name: 'itle: -ole:
)ignature:
Date:
"rint Name: 'itle: -ole:
uality !anagement "lan #$1.0%
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REFERENCES [Include your reference list and ensure that you ha!e used in4te$t referencing as per the :ar!ard %eferencing style.]
uality !anagement "lan #$1.0%
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APPENDIX C: KEY TERMS 'he follo6ing table (ro$ides definitions and e8(lanations for terms and acronyms rele$ant to the content (resented 6ithin this document. T%,&
D%#i"ii!"
[Insert Term]
1Pro!ide definition of term and acronyms used in this document.3
