Questionaire

QUESTIONAIRE (ELECTRONIC BANKING SURVEY) Name :- ____________________________________ 2. Age/date of birth :- ________________________ 3. Profession / name of organization :- ____________________________________________ 4. Designation :- ____________________________________ 5. Telephone no(s) :- _________________________________ 6. Email address :- ___________________________________@_________________ 7. Qualification :- ______________________________________________________ 8. Computer skills :- ____________________________________________________ 9. Your bank name :- ____________________________________________________ 10. Does your bank provide electronic banking facility (yes/no) a. ATM Network : YES □/ NO □ b. Electronic Account Viewing ( Enquiry) :YES □/ NO □ c. Electronic Bill Payment Facility :YES □/ NO □ d. Electronic Request Processing :YES □/ NO □ (Like Cheque Book, Stop Payment etc…) e. Electronic Fund Transfer Facility :YES □/ NO □ f. Any Other E-Banking Facility :____________________________________________ 1.

Are you using online electronic banking facility provided by your bank :- YES □/ NO □ YES □/ NO □ 12. Do you regularly use ATM for your banking needs : 13. If NO, what is the main reason for your decision :- _________________________________ __________________________________________________________________________ 14. How convenient you find accessing your bank online? a. Easy b. Normal c. Difficult 15. If answer to question no.11 is yes, how frequently do you use each of the following services? 11.

Factors

A

Internet Banking

B

Mobile Banking

C

Phone Banking

D

On-Line Banking

E

Debit Card/Credit Card

Once in a Day

Once in a Week 

Once in a fortnight

Once in a Month

Infrequent

Do you consider Electronic banking services as a significant advantage to satisfy your banking needs :YES □/ NO □ 17. If YES, kindly specify major advantage of E-Banking Services :___________________________________________________________________________ ___________________________________________________________________________ 18. Which aspects of banking services satisfy you the most:a) Better Services ( ) b) More Facilities/Product Offered ( ) c) Cost Effectiveness ( ) d) Usage Convenience ( ) e) Anywhere Banking ( ) f) Reliability(Faith/Trust ) ( ) g) Any Other ( ) 19. Do Electronic Banking Services improve the quality of banking services:- YES □/ NO □ 20. What new facilities have been made possible by the introduction of Electronic Banking :___________________________________________________________________________ ___________________________________________________________________________ 21. How important is the availability of Online banking facility in your decision to select a bank  YES □/ NO □ to satisfy your banking needs:22. Do you think the bank charges for providing various electronic banking services are much YES □/ NO □ higher than the real benefit of these services to the customers:23. How much useful do you find Electronic Banking in the following areas of Bank’s working: 16.

USEFULNESS

MOST USEFUL

FAIRLY USEFUL

USEFUL

LESS USEFUL

LEAST USEFUL

Effectiveness of Bank  Service Efficiency of  Bank’s Services Do you think that by using E-Banking methods, banks now require much lesser space:YES □/ NO □ 25. Which of the following factors influence you the most to use E-banking services:24.

Factors

A

All time availability

B

Ease of use

C

Nearness

D

Security

E

Direct access

Strongly

More than average

Average

Less than Average

Not at all

26.

F

Friends/ Relatives

G

Status symbol

Kindly rate the following reasons enlisted for not using the E-banking services:More

Factors

A

No need( Satisfied with traditional banking)

B

It seems like a botheration

C

Insecurity

D

No access to internet/mobile

E

Lack of operational Knowledge

F

Hidden costs

Highly important

than average

Average

Less than average

Least important